Posted:8 hours ago|
Platform:
Work from Office
Full Time
Looking for an immediate joiners in Customer support
EXP - 1 -4 YEARS
Work from office 5 days
• 1+ years customer service or case management experience
• Strong written communication skills for customer-facing responses • Ability to quickly assess case complexity and make routing decisions • Experience working in high-volume, fast-paced environments • Attention to detail and commitment to quality outcomes • Comfortable working independently with minimal supervision • Experience with case management systems or ticketing platforms • Background in operations or logistics environments • Familiarity with SOP-driven resolution processes • Problem-solving skills for non-standard cases • Re-open rate of cases • Customer satisfaction ratings Any bachelors degree They will not be working on any specific project because the job requires them to validate vendor/seller self-tested packaging test reports or third-party lab test reports approved to ship the product in optimal packaging via case management system
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