Customer Support Executive

Shakuniya Solutions Pvt Ltd

1 - 5 years

0 Lacs

Jaipur Rajasthan India

Posted:3 months ago| Platform:

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Skills Required

support service chat resolve escalation onboarding training engagement communication crm collaborative learning

Work Mode

On-site

Job Type

Full Time

Job Description

Job Vacancy: Customer Support Executive 📍 Location: Jaipur (Work From Office) 🏢 Company: Shakuniya Solutions 🕒 Type: Full-Time 💼 Experience: 1-5 years 📅 Joining: Immediate preferred About Us: Shakuniya Solutions is a growing IT and digital service company committed to providing high-quality, scalable, and affordable solutions for businesses across various sectors. We are driven by innovation, passion, and a strong belief in delivering exceptional client experiences. Role Overview: We’re looking for a dynamic and empathetic Customer Support Executive to join our Jaipur team. The ideal candidate will be responsible for providing timely and effective support to clients via phone, email, and chat, ensuring their satisfaction with our products and services. Key Responsibilities: Respond promptly and professionally to customer inquiries Resolve product/service issues and follow up to ensure resolution Maintain accurate records of interactions and resolutions Coordinate with internal teams for issue escalation Assist in onboarding and training of new customers when required Ensure high levels of customer satisfaction and positive engagement Requirements: Strong communication skills (English & Hindi) Basic technical know-how of IT/digital services is a plus Problem-solving attitude and patience in handling queries Proficiency in using CRM tools, email, and MS Office Freshers welcome; previous customer service experience is an advantage Perks & Benefits: Competitive salary Positive and collaborative work environment Growth and learning opportunities How to Apply: Send your resume to neha.kumari@shakuniya.in with the subject "Customer Support Executive – Jaipur" Show more Show less

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Customer Support Executive