Palred Electronics

Job Title: Customer Support Executive Department: Customer Service / Operations Location: Office Reports To: Customer Support Manager Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, providing timely and accurate responses, ensuring customer satisfaction, and maintaining the companys positive reputation. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a professional and courteous manner. Resolve product or service-related issues efficiently and effectively. Record and track customer interactions and issues using CRM systems. Escalate complex queries or unresolved issues to higher-level support when necessary. Follow up to ensure issues are resolved and customers are satisfied. Maintain up-to-date knowledge of products, services, and company policies. Identify recurring customer issues and provide feedback to relevant teams to improve processes. Contribute to a positive and collaborative team environment. Requirements: Bachelors degree in any discipline (preferred: Business, Communications, or related field). 12 years of experience in customer support, call center, or client service roles (freshers may also apply for junior roles). Excellent communication and interpersonal skills. Strong problem-solving and multitasking abilities. Proficient in MS Office. Ability to work in shifts (if applicable). Patient, empathetic, and passionate about helping customers. Basic communication command on English / Hindi / Any regional language Preferred Skills: Experience in [Hospitality / Telecom / BPO]. Knowledge of customer service best practices and KPIs. Ability to handle high-pressure situations calmly. Compensation: Competitive salary based on experience. Yearly performance-based bonuses. Work Schedule: [Full-time] [Domestic Process 9am to 6pm] 6days a week Would you like me to tailor this JD for a specific industry (e.g., IT, e-commerce, banking, or healthcare) or experience level (entry / mid / senior) ?