Customer Support Executive (Hyderabad, WFO). Handle calls, chats & emails for global clients, resolve queries, convert leads, and update CRM. Shift: 4 PM1 AM IST. Req: 3+ yrs exp with excellent English communication skills. Performance bonus Sales incentives Health insurance Provident fund
Medical Writer Job Description Location: Hyderabad (Work From Office) Experience Required: Minimum 3 years Work Timings: Monday to Friday, 9:30 AM – 6:30 PM Department: Medical Content / Operations Reports To: Operations Manager About eMedEvents Founded in 2014, eMedEvents is a global leader in Continuing Medical Education (CME/CE) event management and medical content development. Our platform connects healthcare professionals with medical conferences, webinars, and training programs across the world. We are dedicated to improving access to high-quality medical education and supporting professional growth for clinicians worldwide. About the Role We are seeking a Medical Writer with strong research, analytical, and writing skills to create accurate and engaging scientific content for our CME/CE programs. The ideal candidate should be able to interpret complex clinical data and develop clear, structured, and publication-ready materials aligned with medical education standards. Key Responsibilities • Conduct in-depth research and data collection using medical journals, clinical studies, and credible medical sources. • Prepare scientifically accurate and compliant content including needs assessments, learning objectives, gap analyses, and program agendas. • Develop CME/CE content, articles, and summaries based on current medical guidelines and advancements. • Review, edit, and proofread medical documents to ensure accuracy, consistency, and alignment with AMA style. • Work closely with internal teams and subject matter experts to ensure high-quality medical content delivery. • Maintain a clear understanding of CME/CE accreditation requirements and ensure compliance in all written materials. • Contribute to the organization’s publication goals and maintain quality standards for all externally published medical content. Qualifications • Bachelor’s or Master’s degree in Life Sciences, Pharmacy, Medicine, or related fields. • Must have publication experience. • 2–5 years of medical writing experience (preferably in CME/CE or healthcare domain). • Excellent command of written English and ability to simplify complex medical concepts. • Familiarity with AMA style and referencing formats. • Strong attention to detail, analytical thinking, and project management skills. • Ability to work collaboratively in a team and meet tight deadlines. What We Offer • Competitive salary based on experience and performance. • Opportunity to work with international healthcare professionals and global CME providers. • Collaborative and growth-focused work environment. • Exposure to the latest developments in global medical education.
Hiring a Medical Writer with 25 yrs experience to create CME/CE medical content, interpret clinical data, and develop clear, accurate scientific materials. Must have strong research skills, AMA style knowledge, and a Life Sciences degree. Health insurance Provident fund
Customer Support Executive eMedEvents India Pvt. Ltd. Location: Hyderabad (Work From Office) Experience Required: Minimum 3 years Shift Timing: 4:00 PM – 1:00 AM (IST) Department: Operations / Customer Success Reports To: Operations Manager About eMedEvents Founded in 2014, eMedEvents is a global leader in Continuing Medical Education (CME/CE) event management and marketing. Our platform connects healthcare professionals to medical conferences, webinars, and training programs worldwide. We are dedicated to improving access to quality medical education and empowering healthcare professionals across the globe. About the Role We are seeking a motivated, customer-focused, and articulate Customer Support Executive to join our Hyderabad office. The ideal candidate will handle email, live chat, and phone support, assist healthcare professionals with CME-related inquiries, and play an active role in converting leads into confirmed registrations or sales. This position provides an excellent opportunity to gain exposure to international markets, particularly in the U.S. healthcare sector. Key Responsibilities Handle email, chat, and phone support inquiries from clients and prospective customers. Understand customer requirements and recommend relevant courses, webinars, and conferences. Engage with prospective leads to convert them into successful registrations or sales. Deliver professional and confident communication in all customer interactions. Collaborate with internal teams (Sales, Marketing, and Technical) to ensure smooth customer service delivery. Maintain accurate and up-to-date customer information in the CRM system. Follow up with customers to ensure satisfaction and address any pending issues promptly. Contribute ideas to improve customer experience and lead conversion efficiency. Qualifications & Skills Minimum of 3 years of experience in customer support (email, chat, and phone). Excellent written and verbal communication skills (English proficiency required). Bachelor’s degree in any discipline (preferred: business, healthcare, or communications). Exposure to international customer service (U.S. or global markets) is an added advantage. Ability to understand customer needs and provide tailored recommendations. Target-driven, organized, and proactive in achieving sales or conversion goals. Proficient in MS Office and CRM tools (Salesforce, etc.). Strong interpersonal skills with a customer-first attitude. Shift & Work Arrangement Shift Timing: 4:00 PM – 1:00 AM IST Work Mode: Work From Office (Hyderabad) What We Offer Competitive salary package. Opportunity to work with international clients and a global CME/CE provider. Collaborative and professional work environment. Career growth and learning opportunities in healthcare education and event operations.
This role involves full-cycle sales responsibilities: Lead generation Sending emails and outbound messages Cold/warm calling Setting up appointments for demos Selling marketplace listings and digital marketing services Health insurance Provident fund Shift allowance
Software Test Engineer (5+ Years Experience) About the Role We are seeking a highly skilled Software Test Engineer with 46 years of experience to drive end-to-end quality assurance across our product ecosystem. The ideal candidate will possess strong expertise in Manual Testing, API Testing, Database Validation, and foundational knowledge of Automation Testing. This role involves close collaboration with cross-functional teams and a proactive approach to ensuring seamless, high-quality releases. Key Responsibilities Quality Assurance Design, plan, and execute comprehensive manual test cases for web and mobile applications. Perform functional, regression, integration, usability, and exploratory testing. Conduct API testing using tools such as Postman or Swagger. Execute database testing and backend validation using SQL queries. Identify, document, and track defects using industry-standard bug-tracking tools. Analyze requirements to ensure clarity and verify test coverage using test management tools. Maintain and enhance existing automation scripts built using Selenium WebDriver + Java / Playwright + Javascript. Run automation test suites and perform root-cause analysis on failures. Review, maintain, and contribute to automation and test-related repositories on GitHub. Product Collaboration Collaborate with Product Managers, Developers, and Business stakeholders to understand requirements and workflows. Participate in requirement analysis, grooming sessions, and sprint planning. Provide timely feedback on product usability, functionality, and design enhancements. Serve as a quality advocate, ensuring alignment between QA and Product teams for timely, high-quality delivery. Required Skills & Experience 4–6 years of hands-on QA experience in Manual, API, and Database Testing. Strong understanding of SDLC, STLC, testing methodologies, and QA best practices. Proficiency with API testing tools such as Postman or Swagger. Strong SQL expertise for database and backend validations. Exposure to Automation Testing using Selenium + Java or Playwright + JavaScript. Experience working with bug tracking and test management tools such as JIRA, ClickUp, or MantisBT. Ability to create detailed test cases, edge scenarios, and test coverage documentation. Strong analytical skills, problem-solving abilities, and attention to detail. Ability to collaborate using GitHub for versioning, reviews, and maintaining test automation repositories. Preferred Qualifications Experience working in Agile/Scrum environments. Familiarity with CI/CD pipelines and automation frameworks. Exposure to product management workflows. Strong sense of ownership and ability to work independently. Excellent communication and cross-functional collaboration skills. Experience in Healthcare, EdTech, or e-Commerce domains—understanding of domain-specific workflows, regulatory considerations, and product behavior is a strong plus.