Customer Support Executive

Job Description – CRM Executive

Company: Learningshala

Location: Noida

Experience Required: 1–2 Years (Preferably in EdTech)

Employment Type: Full-time

About Learningshala

Learningshala is an innovative EdTech platform committed to providing quality education and learning solutions to students and professionals. We aim to simplify learning journeys through technology-driven solutions, personalized guidance, and strong student support.

Key Responsibilities:

Manage and optimize the Customer Relationship Management (CRM) system to improve student and client engagement.

Track, analyze, and report customer interactions and feedback for continuous process improvements.

Ensure timely follow-ups with leads and existing customers to drive student retention and satisfaction.

Collaborate with the Sales, Marketing, and Academic Teams to streamline lead nurturing and conversion processes.

Segment and manage databases for targeted campaigns and communication.

Monitor and improve customer journeys, ensuring smooth onboarding and after-sales support.

Generate and share CRM reports, highlighting key performance metrics (lead conversions, retention rates, response times, etc.).

Resolve queries and provide effective solutions to enhance the overall customer experience.

Skills & Qualifications:

Bachelor’s degree in Business Administration, Marketing, or related field.

1–2 years of experience in CRM roles, preferably in EdTech industry.

Hands-on experience with CRM tools (Zoho, Salesforce, HubSpot, or similar).

Strong analytical, organizational, and communication skills.

Ability to work in a fast-paced, target-driven environment.

Problem-solving mindset with a customer-first approach.