Customer Support Executive

Company Description

Debox is a business solutions firm specializing in addressing complex challenges through data analysis, logical reasoning, and a people-centered approach. We have a proven track record of delivering impactful projects, supporting startups, family-run businesses, and midsize corporations. From enhancing supply chain processes for Nippo Batteries to developing InRadius, India's first hyperlocal job and talent search platform, Debox thrives in crafting innovative and effective solutions. Our team is composed of professionals with diverse backgrounds in entrepreneurship, human resources, marketing, finance, design, and technology. Together, we harness our collective expertise to drive change and shape high-performance organizations and cultures.

Overview

This role focuses on delivering high-quality customer support by adhering to established professional standards, procedures, and policies. The position involves processing claims and managing customer interactions efficiently while maintaining service level agreements and quality standards.

Responsibilities

• Process customer claims and handle inbound calls following defined process guidelines.
• Ensure adherence to service level agreements and maintain quality and auditing parameters.
• Resolve customer inquiries and issues promptly to enhance customer satisfaction.

Requirements

• Basic understanding of professional standards, procedures, and policies relevant to customer support.
• Strong communication skills to manage calls and customer interactions effectively.
• Ability to follow process guidelines and maintain quality standards consistently.

Nice-to-Haves

• Experience with customer relationship management (CRM) software.
• Familiarity with quality auditing and service level monitoring tools.
• Problem-solving skills to handle complex customer issues.