This is a full-time on-site role for a Customer Support Executive located in Navrangpura, Ahmedabad. In this role, you will be responsible for the following: Handle customer inquiries and resolve issues via phone, email, and chat. Your role will be to reach out to potential clients, present our Product effectively, and convert interest into actionable sales opportunities. Manage office operations,with tasks like data entry, filing, and Maintain accurate records of customer interactions. Perform general office duties, such as answering phones and responding to emails. Provide support with scheduling appointments, meetings, and events. Will participate in product marketing events. Maintain a positive and professional image of the company . Collaborate with other teams to ensure seamless customer experience. Perform other tasks as assigned. Candidate Profile / Skill required : Bachelor s or Masters Degree preferred. Freshers and experienced candidates can apply. (Only Female candidates apply) Strong communication, presentation, and interpersonal skills. Strong attention to detail and organizational skills. Strong problem-solving and analytical skills. Ability to multitask and prioritize tasks as well as in a team environment.
Responsible for in-process and finished product analysis and also analysis of stability samples. Handling instrument like HPLC, UV-visible spectrophotometer, Dissolution Apparatus, pH meter, viscometer, KF, Polarimeter, Refractometer, Friabilator, D.T. Apparatus etc. Analysis of finished product, stability product and raw material. Preparation of SOP for related to instrument and system. Preparation of protocol, worksheet for raw material and finish product. Documentation like ATP, Development report, Validation protocol, Validation report, STP preparation. Performing sample based check, monitor transactions provide feedback on quality. Sampling of Raw material, entry, packaging and labeling. Supporting completion of audit checklist in advance for all internal/ external audits. Assisting company s external auditors for preparation of documentation for control weakness/ error remediation. Standardisation and Calibration of Instruments. Water analysis. Perform other duties as assigned. Candidate Profile / Skill required : Knowledge of cGMP GLP guidelines, ICH/ USFDA guidelines. Working knowledge of Analytical Method development and validation. Working knowledge of process, Reflux process, Carbon treatment, Purification process, Addition process and Separation process. Handling of instruments like HPLC/Spectrophotometer etc. In-depth understanding of company standards Up-to-date knowledge of federal and industry standards and best practices Basic computer and math skills to calibrate and measure specifications A keen eye for detail Good verbal and written Communication skills Proficiency in Microsoft Office Knowledge of pharmasuite software
Analysis of finished product, stability product and raw material. Perform microbiological testing of raw materials, in-process samples, finished products, and environmental samples. Conduct water system monitoring (Purified water, potable water) and interpret results as per pharmacopeial standards. Perform microbial limit testing, bioburden testing, and microbial identification. Carry out environmental monitoring (EM) of cleanrooms including viable & non-viable monitoring, surface & personnel monitoring. Operate and calibrate laboratory equipment such as laminar airflow, autoclaves, incubators. Ensure all laboratory activities are conducted in compliance with GMP, GDP, and company SOPs. Maintain laboratory documentation, logbooks, and records in accordance with regulatory standards. Participate in OOS/OOT investigations, deviations, and CAPAs. Growth Promotion Test. Media Preparation Culture Receiving, subculture of microorganisms, culture enumeration and culture spillage handling and culture maintain. Candidate Profile / Skill required : 8-10 years of relevant QC microbiology experience in a pharmaceutical manufacturing facility. Sound knowledge of cGMP, GLP, and regulatory guidelines (WHO) Experience in aseptic techniques, EM, and routine microbiological testing. Strong documentation and reporting skills. Familiarity with pharmacopeial standards (USP, EP, IP). Experience with regulatory inspections. Knowledge of automated systems for EM or microbial ID (e.g., Vitek, BacT/ALERT).