Habuild Healthtech

Only Nagpur Candidates should Apply for this position. About Us Habuild is one of India’s fastest-growing wellness platforms, dedicated to helping people build healthier lives through the power of daily yoga, consistency, and community. With over 9 million lives impacted and 4.5 lakh+ people joining daily, our mission is simple yet ambitious: make wellness a lifelong habit for everyone. Founded by a passionate team from IITs and IIMs, Habuild is a product-first, experiment-driven company obsessed with creating real user impact. We've already broken multiple world records—and we're just getting started. We’re not just building a company—we’re building a movement. A movement fueled by purpose, discipline, and the belief that small, consistent actions lead to extraordinary transformation. Our work spans yoga, mindfulness, habit-building, and digital wellness, empowering people to unlock their best selves. To Apply- https://habuild.keka.com/careers/jobdetails/88801 We will review applications submitted through the mentioned link only. Role Overview As a System Administrator at Habuild, you will be responsible for ensuring the smooth, secure, and efficient operation of our internal systems and IT infrastructure. You’ll play a vital role in maintaining high system availability, data security, and compliance standards. You’ll also contribute to the development and enforcement of IT policies and collaborate with cross-functional teams to support company growth. This is a great opportunity for a motivated and experienced IT professional who thrives in fast-paced environments and wants to make a meaningful impact at a mission-driven company. Key Responsibilities Ensure secure and effective operation of all internal computer systems, applications, hardware, and software. Oversee troubleshooting, backups, archiving, and disaster recovery; provide expert support when needed. Collaborate with project teams to design and implement internal systems and solutions. Develop and maintain IT policies, best practices, and procedural documentation. Monitor and share regular reports on system performance with senior staff. Stay current with emerging technologies and industry trends to recommend improvements. Oversee and manage the IT budget in alignment with organizational goals. Ensure data security, network access control, and reliable backup systems. Requirements Bachelor’s degree (BE, BS) in Computer Science or a related field. Minimum of 3 years of relevant experience, preferably within the BPO industry. Strong technical knowledge of IT systems management, hardware/software infrastructure, and information analysis. Hands-on experience in computer networking, network administration, and system installations. Proven expertise in data center management and data governance. Experience with Domain Controllers, SonicWall firewall troubleshooting, and ISO 9001 & 27001 compliance documentation. Preferred Skills Strong problem-solving skills and the ability to work independently. Excellent verbal and written communication. Ability to thrive in a dynamic, mission-driven startup environment. Certifications in networking, cybersecurity, or system administration are a plus. Let’s build something extraordinary—together. Apply Now & Join Us in shaping a healthier, happier world—one habit at a time! https://habuild.keka.com/careers/jobdetails/88801 We will review applications submitted through the mentioned link only. Job Type: Full-time Pay: ₹25,000.00 - ₹32,000.00 per month Schedule: Day shift Work Location: In person Application Deadline: 26/07/2025

Only Nagpur Candidates should Apply for this position. About Us Habuild is one of India’s fastest-growing wellness platforms, dedicated to helping people build healthier lives through the power of daily yoga, consistency, and community. With over 9 million lives impacted and 4.5 lakh+ people joining daily, our mission is simple yet ambitious: make wellness a lifelong habit for everyone. Founded by a passionate team from IITs and IIMs, Habuild is a product-first, experiment-driven company obsessed with creating real user impact. We've already broken multiple world records—and we're just getting started. We’re not just building a company—we’re building a movement. A movement fueled by purpose, discipline, and the belief that small, consistent actions lead to extraordinary transformation. Our work spans yoga, mindfulness, habit-building, and digital wellness, empowering people to unlock their best selves. To Apply- https://habuild.keka.com/careers/jobdetails/88801 We will review applications submitted through the mentioned link only. Role Overview As a System Administrator at Habuild, you will be responsible for ensuring the smooth, secure, and efficient operation of our internal systems and IT infrastructure. You’ll play a vital role in maintaining high system availability, data security, and compliance standards. You’ll also contribute to the development and enforcement of IT policies and collaborate with cross-functional teams to support company growth. This is a great opportunity for a motivated and experienced IT professional who thrives in fast-paced environments and wants to make a meaningful impact at a mission-driven company. Key Responsibilities Ensure secure and effective operation of all internal computer systems, applications, hardware, and software. Oversee troubleshooting, backups, archiving, and disaster recovery; provide expert support when needed. Collaborate with project teams to design and implement internal systems and solutions. Develop and maintain IT policies, best practices, and procedural documentation. Monitor and share regular reports on system performance with senior staff. Stay current with emerging technologies and industry trends to recommend improvements. Oversee and manage the IT budget in alignment with organizational goals. Ensure data security, network access control, and reliable backup systems. Requirements Bachelor’s degree (BE, BS) in Computer Science or a related field. Minimum of 3 years of relevant experience, preferably within the BPO industry. Strong technical knowledge of IT systems management, hardware/software infrastructure, and information analysis. Hands-on experience in computer networking, network administration, and system installations. Proven expertise in data center management and data governance. Experience with Domain Controllers, SonicWall firewall troubleshooting, and ISO 9001 & 27001 compliance documentation. Preferred Skills Strong problem-solving skills and the ability to work independently. Excellent verbal and written communication. Ability to thrive in a dynamic, mission-driven startup environment. Certifications in networking, cybersecurity, or system administration are a plus. Let’s build something extraordinary—together. Apply Now & Join Us in shaping a healthier, happier world—one habit at a time! https://habuild.keka.com/careers/jobdetails/88801 We will review applications submitted through the mentioned link only. Job Type: Full-time Pay: ₹25,000.00 - ₹32,000.00 per month Schedule: Day shift Work Location: In person Application Deadline: 26/07/2025

To Apply: Please fill up the following application form as a first step of Selection Process - https://habuild.keka.com/careers/jobdetails/90410 Role & responsibilities Lead the day-to-day operations of the calling and email-based member support teams - ensuring responsiveness, accuracy, and a high-empathy tone of communication Oversee and coordinate efforts across Yoga & Physio Support Teams , Payments Support , and the Data Management Team , ensuring each functions smoothly and in alignment with member needs and internal SLAs Own the support experience end-to-end ensuring timely, empathetic, and effective communication with members. Act as the escalation point for complex or sensitive queries across these functionswhether it's a therapy concern, a payment issue, or a data correction request Build SOPs, escalation workflows, and communication templates to scale operations efficiently. Track key support metrics and drive continuous improvement - such as resolution time, CSAT, error rates, and backlog across functions and proactively take action to address gaps Lead training and performance reviews for the support team - Work closely with leads and shift in-charges to monitor team performance, resolve roadblocks, and maintain service quality across all verticals Collaborate cross-functionally with product, growth, and expert teams to close feedback loops - and surface member insights and contribute to systemic improvements Conduct regular huddles and team reviews, ensuring morale, clarity, and accountability across both frontline and backend teams Champion Habuilds empathy-first culture , guiding every team to go beyond transactional support and create meaningful member connections Preferred candidate profile 3-5+ years of experience in leading member support operations leading cross-functional support teams (voice, email, and backend operations) preferably in B2C, wellness, edtech, or service-based startups Strong leadership and team management skills experience managing 50+ person support teams Hands-on experience with support tools and comfort with Excel/Sheets-based reporting, operationally sound with experience in tracking and analyzing support metrics across multiple functions Clear and effective communicator, fluent in both English and Hindi (spoken + written). Excellent communication and problem-solving skills, especially in high-emotion or high-stakes member scenarios Process-driven, empathetic, and calm under pressure — you lead by example and inspire the team. Prior experience working with subject-matter experts like yoga instructors, coaches, or healthcare professionals is a bonus.

Overview: As a Customer Support Executive, you'll address and resolve customer queries, process requests, and maintain accurate records. This role involves direct communication with customers to ensure efficient resolution of their needs. Key Responsibilities: Resolve customer queries via various communication channels (Chat Support, Calling, Email). Process customer requests, including changes to registration, service pauses, and referrals. Meet daily performance targets set by the team lead. Perform additional tasks as assigned. Required Skills: Clear communication and strong problem-solving abilities. Emotional intelligence and professionalism in customer interactions. Attention to detail in processing requests. Benefits: Travel allowance Food Allowance Overtime pay If you're passionate about customer service, apply today! https://habuild.keka.com/careers/jobdetails/78042

About Habuild: Habuild is Indias first habit-building platform starting with daily yoga. Our mission is to make habit building simple, consistent, and joyful for every household. Whether you're 3 or 91, we help you show up daily. With over 1 Crore members across 100+ countries, Habuild is building the largest wellness movement rooted in daily discipline, consistency, and care. As we scale rapidly, were looking for a quality-focused and process-driven leader to head the Audit and Quality Check vertical within our Member Support Team . This role is central to ensuring we consistently deliver exceptional support experiences to our growing global community. To Apply: Please fill up the application form- https://habuild.keka.com/careers/jobdetails/90411 What Youll Do Own and evolve the quality audit framework for Community Support across chat, voice, and email channels Lead the quality and audit vertical of the Member Support team, ensuring high standards of accuracy, empathy, and responsiveness. Design and implement quality check processes, review frameworks, and audit schedules for chat, call, and email support. Monitor and evaluate interactions to identify gaps in training, tone, resolution, and escalation handling. Provide actionable feedback to support agents and drive continuous improvement through coaching and retraining. Build a QC dashboard to track key metrics, resolution time, accuracy scores, etc. Collaborate with internal product and tech teams to work with AI-backed quality control toolshelp fine-tune models, validate scoring logic, and assimilate AI-generated findings into actionable insights Collaborate closely with support operations, training, and product teams to enhance the overall customer experience. Define quality benchmarks, and ensure adherence through regular audits. Implement tools or processes to automate QC sampling, feedback loops, and reporting. Lead a small team of quality analysts (if applicable), ensuring delivery against audit SLAs What Were Looking For 3–4 years of experience in a support QA/audit role, preferably in a B2C setup (wellness, edtech, or consumer tech is a plus), or experience in customer support or BPO environments Experience with support channels like chat, voice, or email is a must Proven experience in setting up and scaling audit and quality review processes. Strong attention to detail with the ability to identify process inefficiencies and user pain points. Excellent communication and coaching skills — able to give clear, constructive feedback to agents. Hands-on with support QC tools, CRM/ticketing systems, and Excel/Sheets for reporting and data slicing. Ability to thrive in a fast-paced, evolving environment with a strong ownership mindset. Strong process orientation and data-driven decision-making.

About the Role We are looking for a Training & L&D Lead to design and deliver end-to-end learning programs for our Support Team. Youll work closely with Chat Support, Calling, Payments, and Data Ops teams, and use insights from our AI-powered Quality Control system to drive targeted coaching, onboarding, SOP creation, and continuous improvement. This is a high-impact, cross-functional role for someone who thrives at the intersection of people development, systems thinking, and empathy-led operations. To Apply: Please fill up the application form - https://habuild.keka.com/careers/jobdetails/94055 What You'll Do Onboarding & Role Readiness Design role-specific onboarding journeys for Chat, Calling, and other agents Ensure new hires are quality-certified within stipulated weeks Align onboarding with live systems (AI QC dashboard, SOPs, chat tools) Performance Coaching & Micro-Learning Use QC dashboards and chat samples to identify coaching needs Collaborate with leads to embed feedback loops into daily ops SOP & Knowledge Management Own and update internal SOPs and knowledge base Standardize playbooks for repeated query types and quality issues Align human training with AI bot training Capability Building & Certification Define skill tiers (e.g., L1, L2, Specialist) and design assessments Track agent progression through certification and feedback Draw repeat learning programs and refreshers Insights & Continuous Learning Identify training themes from escalations and chat quality trends Turn real conversations into case studies and coaching tools Work with Product/Marketing to ensure training reflects product updates and brand tone What Were Looking For 3–7 years of experience in L&D, support enablement, or customer success training Exposure to chat-based support environments (WhatsApp, Zendesk, Intercom, etc.) Strong instructional design and coaching facilitation skills Comfort working with dashboards, tagging systems, and chat transcript analysis High empathy + strong communication and process thinking Bonus: Experience with AI tools in support or content operations

Experienced Accountant Habuild Healthtech Private Limited (Nagpur Location) We are looking for a dedicated and detail-oriented Accountant to join our team at Habuild, a growing healthtech startup committed to innovation and excellence. Location: Nagpur (Work from Office) Type: Full-time How to Apply: Interested and eligible candidates can fill out the application form and submit their CV here: https://forms.gle/XMRKnMBPn9Zcpxkz5 Eligibility Criteria: CA Final (cleared), or Graduate/Postgraduate with strong experience in Accounting, GST, and TDS and pursuing CA Key Responsibilities: Manage day-to-day accounting operations Ensure timely GST filing and TDS compliance Prepare financial statements and reports Assist with audits and internal financial reviews Maintain accurate records of transactions and compliance documents Required Skills: 2-6 years of experience as an Accountant. Strong knowledge of Tally, Excel, and accounting software Familiarity with Indian tax laws and compliance Excellent attention to detail and organizational skills Ability to work independently and meet deadlines Why Join Us? Opportunity to work with a fast-growing healthtech company Hands-on experience with real-time financial operations Positive and growth-oriented work environment