Session Ops Lead

3 - 5 years

2 - 4 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title: Session Ops Lead

Department: Operations

Location: Nagpur

About Us:

Habuild helps 1.2+ crore people build healthy daily habits through yoga, mindfulness, and community. We are a purpose-driven, fast-scaling team where small, consistent actions create big change. Join us to make wellness a daily habit for millions. 

Role Overview:

Own the end-to-end execution of Habuilds live sessions and post-production quality. You will lead a team of 15 and ensure smooth daily live operations, stable studios and streams, efficient content workflows, engaged WhatsApp communities, and clean, reliable data for decision-making.This is a hands-on role suited for someone who stays calm under pressure, is confident with tech, demonstrates strong leadership, and is obsessed with reliability and quality.

Key Responsibilities

  • Run and support live online sessions

    end-to-end (Zoom, StreamYard, OBS, studio hardware/software), with a team of around 15 ops members, setting expectations, monitoring performance, and ensuring smooth, high-quality experiences every and making quick decisions in live scenarios.
  • Own content workflows:

    edit and manage video content, handle YouTube copyrights/automation, create playlists and posters, and ensure timely, accurate uploads.
  • Keep tech healthy

    by maintaining studio setups, troubleshooting audio/video/hardware issues, managing device inventory, and helping roll out new tools.
  • Share WhatsApp community messages, update links and dashboards, and ensure prompt, clear communication with members and internal teams.
  • Maintain, analyze, and update data and daily performance sheets (Google Sheets, analytics dashboards) and flag issues or trends early.
  • Support onboarding, training, and performance feedback for new and existing team members to keep standards high.
  • Assist with special projects, events, external shoots, and studio layout/infra changes whenever required.
  • Continuously

    improve processes and adopt better tools/techniques

    to increase reliability, efficiency, and member experience.

Required Skills & Experience

  • Demonstrated ability in live session support (Zoom, OBS, VoiceMeeter, StreamYard or similar software/Tool) and/or video post-production
  • Comfortable with Google Workspace (Sheets, Forms, Drive), and familiarity with basic editing software (Canva, DaVinci, Adobe, Photopia, etc.)
  • Excellent communication and organisational skills; able to give and receive peer feedback
  • Willingness to support cross-team tasks comes from all other departments, work holidays if needed, and handle shifting priorities.
  • Curiosity to learn new tools (like voice-to-text, analytics, automation software)
  • Exploring existing tools & new tools to improve the members experience by providing the best post-production quality.
  • Real-time identification, Technical & Streaming problem-solving skills.
  • Ability to handle multiple responsibilities and manage ad hoc tasks effectively.

Nice to Have

  • Prior experience in the Content industry or network engineer or online community engagement.
  • Demonstrates proactive problem-solving; anticipates challenges and addresses them before they impact team operations
  • Takes responsibility for project outcomes and follows through on commitments with minimal supervision
  • Shows initiative by identifying opportunities for process improvement and championing changes
  • Effectively prioritizes tasks in dynamic environments and adapts quickly to shifting requirements
  • Communicates status, obstacles, and solutions clearly to teammates and leaders
  • Supports team members and willingly shares knowledge to help others succeed
  • Maintains high standards for quality and accuracy in all deliverables
  • Willing to work on holidays or week-offs when required, with time off given in return.

Benefits

  • Health Insurance:

    Team member + Two Dependants
  • Fitness & Wellness Benefit

    : INR 18,000 annually (Gym/Swimming/Badminton etc.)
  • Family Wellness Yoga Benefit:

    Yoga Subscription for 4 family members
  • Food Allowance + Travel Allowance

    (Benefits for Operations team members)

How to Apply

  • Share your resume and a brief note on:
  • A time you solved a live-session or streaming issue under pressure.
  • One process you improved that saved time or reduced errors.

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