Session Ops Lead

Job Title: Session Ops Lead

Department: Operations

Location: Nagpur

About Us:

Habuild helps 1.2+ crore people build healthy daily habits through yoga, mindfulness, and community. We are a purpose-driven, fast-scaling team where small, consistent actions create big change. Join us to make wellness a daily habit for millions. 

Role Overview:

Own the end-to-end execution of Habuilds live sessions and post-production quality. You will lead a team of 15 and ensure smooth daily live operations, stable studios and streams, efficient content workflows, engaged WhatsApp communities, and clean, reliable data for decision-making.This is a hands-on role suited for someone who stays calm under pressure, is confident with tech, demonstrates strong leadership, and is obsessed with reliability and quality.

Key Responsibilities

• Run and support live online sessions

  end-to-end (Zoom, StreamYard, OBS, studio hardware/software), with a team of around 15 ops members, setting expectations, monitoring performance, and ensuring smooth, high-quality experiences every and making quick decisions in live scenarios.

• Own content workflows:

  edit and manage video content, handle YouTube copyrights/automation, create playlists and posters, and ensure timely, accurate uploads.

• Keep tech healthy

  by maintaining studio setups, troubleshooting audio/video/hardware issues, managing device inventory, and helping roll out new tools.
• Share WhatsApp community messages, update links and dashboards, and ensure prompt, clear communication with members and internal teams.
• Maintain, analyze, and update data and daily performance sheets (Google Sheets, analytics dashboards) and flag issues or trends early.
• Support onboarding, training, and performance feedback for new and existing team members to keep standards high.
• Assist with special projects, events, external shoots, and studio layout/infra changes whenever required.
• Continuously

  improve processes and adopt better tools/techniques

  to increase reliability, efficiency, and member experience.

Required Skills & Experience

• Demonstrated ability in live session support (Zoom, OBS, VoiceMeeter, StreamYard or similar software/Tool) and/or video post-production
• Comfortable with Google Workspace (Sheets, Forms, Drive), and familiarity with basic editing software (Canva, DaVinci, Adobe, Photopia, etc.)
• Excellent communication and organisational skills; able to give and receive peer feedback
• Willingness to support cross-team tasks comes from all other departments, work holidays if needed, and handle shifting priorities.
• Curiosity to learn new tools (like voice-to-text, analytics, automation software)
• Exploring existing tools & new tools to improve the members experience by providing the best post-production quality.
• Real-time identification, Technical & Streaming problem-solving skills.
• Ability to handle multiple responsibilities and manage ad hoc tasks effectively.

Nice to Have

• Prior experience in the Content industry or network engineer or online community engagement.
• Demonstrates proactive problem-solving; anticipates challenges and addresses them before they impact team operations
• Takes responsibility for project outcomes and follows through on commitments with minimal supervision
• Shows initiative by identifying opportunities for process improvement and championing changes
• Effectively prioritizes tasks in dynamic environments and adapts quickly to shifting requirements
• Communicates status, obstacles, and solutions clearly to teammates and leaders
• Supports team members and willingly shares knowledge to help others succeed
• Maintains high standards for quality and accuracy in all deliverables
• Willing to work on holidays or week-offs when required, with time off given in return.

Benefits

• Health Insurance:

  Team member + Two Dependants

• Fitness & Wellness Benefit

  : INR 18,000 annually (Gym/Swimming/Badminton etc.)

• Family Wellness Yoga Benefit:

  Yoga Subscription for 4 family members

• Food Allowance + Travel Allowance

  (Benefits for Operations team members)

How to Apply

• Share your resume and a brief note on:
• A time you solved a live-session or streaming issue under pressure.
• One process you improved that saved time or reduced errors.