Posted:-1 days ago|
Platform:
Work from Office
Full Time
Zippee is looking for energetic and qualified Customer Success Executive to join our HQ at Gurugram
1. Track delivery SLAs, order fulfillment, issue resolution, client expansion, and overall client satisfaction
2. Monitor day-to-day operations via dashboards and coordinate with internal ops, tech, and city teams to resolve delivery hiccups swiftly3. Build strong, proactive relationships with client POCs, share performance insights, work on account growth, and ensure client retention4. Identify process bottlenecks and push for operational improvements while working closely with warehouse and delivery teams to ensure seamless execution5. Prepare weekly and monthly reports on account performance
1.Should have experience in handling customers/clients, managing escalations, resolving service requests, and coordinating with internal teams.
2.Must be based in Delhi or Gurgaon and able to work from the office.
3.Should have strong verbal and written communication skills.
Zippee
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