Customer Support Executive

CIEL HR

2 - 4 years

1 - 3 Lacs

noida ghaziabad new delhi

Posted:3 hours ago| Platform:

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Skills Required

customer service bpo inbound process telesales solving queries inbound calls voice process outbound process voice support outbound calling customer support cse domestic voice process bpo voice domestic voice telecalling customer care domestic calling customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Make 100200 outbound/inbound calls daily to confirm customer leads and gather necessary information.
Deliver a high-quality customer experience by addressing queries, resolving Concerns, and providing accurate information.
Maintain detailed records of customer interactions and update CRM systems accordingly.
Coordinate with field operations and vendor teams to ensure timely device pickups.
Follow communication scripts and adhere to company policies and procedures.
Escalate unresolved issues to the appropriate internal teams for prompt resolution.

Educational Qualifications:

Education:
Bachelor’s degree
Experience:
2–3 years of experience in a voice-based call centre (inbound or outbound).
Proven experience in customer service, tele calling, or lead confirmation roles.
Familiarity with CRM systems and call centre equipment is preferred.

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