Customer Support Executive

ABOUT US:

Biotastic Health Systems

ABOUT THE ROLE:

You will turn customers into long-term brand advocates by delivering world-class support, proactive communication, and personalized wellness experiences.

KEY RESPONSIBILITIES:

• Act as the primary point of contact for all incoming customer inquiries across phone, email, chat, and social media platforms.
• Identify and understand customer needs to deliver accurate product information and effective solutions.
• Log and maintain enquiry records using CRM systems or internal tracking tools for visibility and follow-up.
• Ensure timely follow-ups on unresolved queries to drive customer engagement and boost conversion rates.
• Liaise with internal teams to coordinate swift and appropriate responses.
• Capture and communicate customer feedback and insights to relevant teams, including Product and Leadership, to support continuous improvement.
• Build lasting relationships with prospective and existing customers through consistent, personalized interactions.
• Analyze recurring customer concerns and suggest actionable improvements to internal processes or communication strategies.
• Support post-sale activities, including delivery updates, onboarding guidance, and usage troubleshooting.

REQUIREMENTS:

• 1–2 years of relevant experience in Customer Support, Client Relations, or Inside Sales; experience in startups or with tech products is a strong plus.
• Excellent verbal and written communication skills in English and Hindi.
• Strong multitasking and time management abilities in a fast-paced environment.
• Proficiency with CRM tools and office productivity software is a plus (e.g., Google Workspace, MS Excel).
• Empathetic and solution-focused mindset with a passion for delivering exceptional customer experiences.
• Proactive, self-motivated, and eager to take initiative in identifying and driving process improvements.