Customer Success Specialist

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About Studium

Studium

Backed by experienced investors and academic leaders, Studium is revolutionizing quality assurance in education.

Role Overview

Customer Success Specialist

You’ll be Studium’s key representative in the Delhi NCR region, working directly with top colleges and universities.

Key Responsibilities

• Be the primary point of contact for all active clients in the Delhi NCR region
• Conduct regular college visits to support the adoption and implementation of Studium tools
• Help institutions interpret accreditation insights and use our apps effectively (e.g., NIRF Analysis, Alumni Tracking, Smart OBE)
• Train faculty and administrators on using Studium products
• Ensure client satisfaction, timely issue resolution, and strategic follow-up

• Assist the central team in reaching out to new institutions in the region
• Participate in early-stage meetings, demos, and presentations
• Represent Studium at academic events and networking opportunities

• Understand key accreditation frameworks (NAAC, NBA, NIRF, etc.)
• Position Studium as a domain expert, not just a software provider
• Liaise with internal teams for product improvements based on field feedback

• Report regional activities and insights to the HQ team
• Attend a one-time training and onboarding program at Studium HQ in Pune
• No relocation required – role is fully based in Delhi NCR with client-site travel as needed

Ideal Candidate Profile

• Master’s degree preferred

  (in Education, Management, Policy, or related areas)
• Excellent communication and people skills
• Street-smart, proactive, and quick at grasping concepts
• Previous experience in client management, edtech, SaaS, or higher education is a bonus
• Must be

  based in Delhi NCR

  and willing to travel frequently within the region

What We Offer

• A mission-driven role at the forefront of higher education transformation
• Work with top-tier institutions and leaders in the education ecosystem
• Onboarding and domain training at Pune HQ
• Exposure to product, strategy, and data teams within a fast-growing startup