Customer Success Specialist

Customer Success Specialist – Delhi NCR

Location:

Employment Type:

Industry:

Reports To:

CTC - Rs. 3 Lacs to 6 Lacs

About Studium

accreditation intelligence platform

premier institutions like IIMs, NMIMS, DY Patil

🌐 Learn more: www.studiumtech.in

Role Overview

Customer Success Specialist (Delhi NCR)

• 70% Customer Success | 30% Business Growth

• You’ll be Studium’s key representative in Delhi NCR

  , working directly with top colleges and universities.

proactive, people-driven, and excited about shaping the future of higher education

Key Responsibilities 🎯Customer Success

• Act as the

  primary contact

  for all active clients in Delhi NCR
• Conduct regular

  college visits

  to support adoption and implementation of Studium tools
• Help institutions interpret accreditation insights and use our apps (e.g., NIRF Analysis, Alumni Tracking, Smart OBE)
• Train faculty and administrators on product usage
• Ensure

  client satisfaction, timely resolution, and strategic follow-up

🚀 Business Development

• Support outreach to new institutions in the region
• Participate in early-stage meetings, demos, and presentations
• Represent Studium at

  academic events and networking forums

📘 Domain Enablement

• Understand accreditation frameworks (NAAC, NBA, NIRF, AACSB)
• Position Studium as a

  trusted domain expert

  , not just a software provider
• Share client feedback with internal teams for product improvements

📍 Coordination & Training

• Report regional activities and insights to HQ
• Attend one-time

  training and onboarding at Studium HQ in Pune

• Role is fully based in Delhi NCR

  with client-site travel as required

Ideal Candidate Profile 👤

• Master’s degree preferred (Education, Management, Policy, or related areas)
• Excellent

  communication and interpersonal skills

• Street-smart, proactive, and quick learner

• Experience in client management, EdTech, SaaS, or higher education

  is a plus
• Must be based in Delhi NCR and willing to travel frequently within the region

What We Offer 🌟

• A

  mission-driven role

  at the forefront of higher education transformation
• Opportunity to work with

  top-tier institutions and leaders

• Comprehensive onboarding and domain training at Pune HQ

• Exposure to product, strategy, and data teams

  in a fast-growing startup

make quality assurance simple, structured, and data-driven