Customer Success Mgmt Specialist

Skill required: Digital Inside Sales - Inside Sales
Designation: Customer Success Mgmt Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? "• Ensure new customers see immediate success and value by providing technical help during onboarding and post go-live phase • Coordinate and execute activities with customers via web-based meetings, phone, and email throughout the various stages of onboarding • Churn Risk Identification: Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn. • Retention Strategies: Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. • Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues. • Execute high level troubleshooting and drive resolution of customer issues as quickly as possible. • Provide recommendations for upsell and cross sell of Vertex solutions • Identifying and assessing The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams."
What are we looking for? "Experience in working on · MS Office Suite · Salesforce · Gainsight · Power BI · Smartsheet • Bachelor’s degree and 2-plus years of relevant work experience, preferably in Cloud technology implementation, project management and support • Experience in implementing solutions on Major cloud platforms • Proven track record of onboarding and supporting customers to deliver high customer satisfaction, advocacy, and loyalty • Experience navigating and steering customer engagements to completion with a high level of customer satisfaction • Strong listening and verbal communication skills • Familiarity with common customer success and CRM platforms such as Salesforce, Gainsight etc. • Experience in the enterprise, XaaS, cloud, or services space • An affinity for getting to know people and helping them solve their business problems "
Roles and Responsibilities: "•• Ensure new customers see immediate success and value by providing technical help during onboarding and post go-live phase • Coordinate and execute activities with customers via web-based meetings, phone, and email throughout the various stages of onboarding • Churn Risk Identification: Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn. • Retention Strategies: Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. • Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues. • Execute high level troubleshooting and drive resolution of customer issues as quickly as possible. • Provide recommendations for upsell and cross sell of Vertex solutions • Identifying and assessing potential risks of churn and developing and implementing risk mitigation strategies • Monitoring and reporting on the effectiveness of risk management processes • Collaborating with various departments to ensure risk management practices are integrated into daily operations • Set and manage expectations monitoring customer’s achievements, and measuring KPIs and success metrics to minimize risks of churn • Where required, coordinate effectively with client agencies and third parties to drive desired outcomes • Become well versed in all solutions and be current with product knowledge and new updates • Maintain records of any issues, questions, or requests; collaborate across internal teams to identify areas for continued improvements; and help streamline onboarding processes • Provide regular communication on the status of implementation both internally to the account team and externally to customer sponsors and executives • Provide insightful suggestions for improvements and enhancements that can be executed by-product and development teams. "