Customer Success Mgmt Specialist

As a Customer Success Management Specialist at Accenture, you will play a key role in transforming sales processes to create a future-ready and digital B2B revenue engine. Your primary responsibility will be to assess, design, build, and implement best practices related to process, organization, and technology in order to enhance collaborative sales and support roles. Your duties will include providing support for lead and opportunity generation by conducting calls, sending emails, and connecting via social media to generate leads. You will also schedule first meetings for sales and pre-sales, conduct customer surveys, identify participants for events, and raise awareness of products or offerings on behalf of the sales and marketing teams. In this role, it is crucial to ensure that new customers experience immediate success and value by offering technical assistance during the onboarding and post go-live phases. You will coordinate and execute activities with customers through web-based meetings, phone calls, and emails at various stages of onboarding. Additionally, you will be responsible for identifying churn risks, developing retention strategies, collecting and analyzing customer feedback, and resolving customer issues efficiently. To excel in this position, you should hold a bachelor's degree and possess at least 2 years of relevant work experience, preferably in Cloud technology implementation, project management, and support. A proven track record of onboarding and supporting customers to achieve high satisfaction levels, advocacy, and loyalty is essential. Strong communication skills, familiarity with customer success and CRM platforms such as Salesforce and Gainsight, and experience in enterprise, XaaS, cloud, or services space are also desired qualities for this role. Your ability to identify and address potential risks of churn, implement risk mitigation strategies, and collaborate with different departments to integrate risk management practices into daily operations will be critical. By monitoring and reporting on the effectiveness of risk management processes and setting and managing customer expectations, you will contribute to the overall success of the customer success management team at Accenture.,