Customer Success Mgmt Specialist

 About The Role  

Skill required: Digital Inside Sales - Inside Sales

Designation: Customer Success Mgmt Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years
What would you do? "Ensure new customers see immediate success and value by providing technical help during onboarding and post go-live phaseCoordinate and execute activities with customers via web-based meetings, phone, and email throughout the various stages of onboarding Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.Customer Feedback:Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues.Execute high level troubleshooting and drive resolution of customer issues as quickly as possible.Provide recommendations for upsell and cross sell of Vertex solutionsIdentifying and assessingThe team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams."
What are we looking for? "Experience in working on MS Office SuiteSalesforceGainsightPower BISmartsheetBachelors degree and 2-plus years of relevant work experience, preferably in Cloud technology implementation, project management and supportExperience in implementing solutions on Major cloud platformsProven track record of onboarding and supporting customers to deliver high customer satisfaction, advocacy, and loyaltyExperience navigating and steering customer engagements to completion with a high level of customer satisfactionStrong listening and verbal communication skillsFamiliarity with common customer success and CRM platforms such as Salesforce, Gainsight etc. Experience in the enterprise, XaaS, cloud, or services spaceAn affinity for getting to know people and helping them solve their business problems"

Roles and Responsibilities: "Ensure new customers see immediate success and value by providing technical help during onboarding and post go-live phaseCoordinate and execute activities with customers via web-based meetings, phone, and email throughout the various stages of onboarding Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.Customer Feedback:Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues.Execute high level troubleshooting and drive resolution of customer issues as quickly as possible.Provide recommendations for upsell and cross sell of Vertex solutionsIdentifying and assessing potential risks of churn and developing and implementing risk mitigation strategiesMonitoring and reporting on the effectiveness of risk management processesCollaborating with various departments to ensure risk management practices are integrated into daily operationsSet and manage expectations monitoring customers achievements, and measuring KPIs and success metrics to minimize risks of churnWhere required, coordinate effectively with client agencies and third parties to drive desired outcomes Become well versed in all solutions and be current with product knowledge and new updates Maintain records of any issues, questions, or requests; collaborate across internal teams to identify areas for continued improvements; and help streamline onboarding processes Provide regular communication on the status of implementation both internally to the account team and externally to customer sponsors and executives Provide insightful suggestions for improvements and enhancements that can be executed by-product and development teams."
 Qualification Any Graduation