Customer Success Manager

This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-timeWe are looking for a proactive and customer-obsessed

Customer Success Manager

who will take full ownership of guiding new clients through their journey — from initial setup to successful product adoption. This role is pivotal in ensuring customers experience tangible value early, feel confident using the product, and are set up for long-term success.

Key Responsibilities

• Onboarding & Implementation
  

Lead the end-to-end onboarding process for new customers, ensuring a seamless and engaging experience.
Understand client objectives and tailor onboarding plans to align with their specific business needs.Coordinate with internal teams (Sales, Product, and Support) to ensure timely and efficient setup and integration.Deliver product walkthroughs, training sessions, and onboarding workshops to enable confident adoption.

• Customer Engagement & Relationship Management
  

Serve as the primary point of contact during the onboarding phase, ensuring customers feel supported and valued.
Build strong, trust-based relationships that lay the foundation for long-term partnerships.Maintain consistent communication, providing proactive updates and resolving any onboarding challenges promptly.

• Product Adoption & Value Realization
  

Track product usage and customer engagement to ensure early adoption and ROI realization.
Identify opportunities for feature adoption, upsell, or expansion through data insights and customer conversations.Share best practices, tips, and tailored recommendations to help customers achieve measurable success.

• Continuous Improvement
  

Collect and relay customer feedback to internal teams to enhance product usability and onboarding processes.Develop and refine onboarding documentation, playbooks, and success metrics for scalability.Partner with Customer Success and Product teams to continuously improve the customer journey.

What Makes You a Great Fit

2–5 years of experience in customer onboarding, customer success, or account management roles (preferably in SaaS or tech).Passionate about creating exceptional customer experiences and building meaningful relationships.Strong communication and presentation skills — able to simplify complex ideas for diverse audiences.Empathetic, detail-oriented, and highly organized with a “customer-first” mindset.Comfortable managing multiple onboarding projects simultaneously in a fast-paced environment.

Skills

Customer Onboarding | Implementation Management | Client Relationship Management | Product Adoption | Customer Success | Training & Enablement | Upselling & Expansion | Process Optimization