Richpanel

Quick Highlights Role: Join Richpanel, an AI-first Customer Service Platform disrupting the $400B BPO market, as a Customer Success Intern focused on customer support Reports to: Head of Customer Success Location: Koramangala, Bangalore (In-Office) Shift Options (Rotating): 6:00 PM - 3:00 AM IST 8:00 PM - 5:00 AM IST Compensation: 0-2 years of experience = 8 LPA 2+ years of experience = 15 LPA Team: You'll be part of our 24x7 customer success team managing frontline support for 2,000+ US-based brands Why now: With rapid product adoption and customer growth, we need passionate, proactive support interns who can grow into full-time CSMs Mission To deliver exceptional customer support and product value by resolving queries efficiently, maintaining high CSAT, and becoming an expert in Richpanel's customer service platform. Key Responsibilities Handle 100+ support tickets weekly through chat and email Participate in Slack threads with customers to troubleshoot and assist Maintain ≥90% CSAT on responses and <5 min average First Response Time Document recurring issues and contribute to Richpanel's internal knowledge base (2-3 articles/week) Track and escalate patterns in bugs, friction points, or feature requests Transition into a full-stack CSM role over 6-12 months with responsibilities in onboarding, product adoption, renewals, and account expansion What Success Looks Like First 6 Months: Support-Focused Resolve 100-150 support tickets per week Maintain an average response time of <5 minutes (chat) and <30 minutes (email) Contribute 2-3 internal knowledge base articles per week 6-12 Months: Success-Focused Complete onboarding for assigned customers within 14 days, and ensure QBRs are scheduled with 100% of key accounts Drive product adoption by ensuring customers: Actively use core features within 45 days Meet their customer experience (CX) metric goals Maintain <10% churn rate for assigned accounts Identify upsell and cross-sell opportunities within your portfolio Competencies We Value Product & Tech Acumen: You quickly get hands-on with new platforms and take pride in mastering every aspect of the product. You proactively leverage AI to document your learnings, build internal playbooks, and create scalable solutions for recurring customer queries. Customer-Centric: You put users first, approach problems with empathy, and advocate for their success. Ownership: You take full responsibility, even when things get tough. You're eager to grow fast and embrace challenges as learning opportunities. Process-Oriented: You love building structure—checklists, systems, and playbooks are second nature to you. Why Join as a CSM at Richpanel? High-Impact Role: Direct influence on customer satisfaction and product experience Growth Path: Clear pathway to full-time CSM role within 6-12 months Learn by Doing: You'll gain real experience working across support, onboarding, and account management Collaborative Culture: Work with a world-class team that's solving real-world problems with AI Startup Perks: A beautiful Koramangala office, quarterly outings, paid time off, and a team that values curiosity and drive Interview Process Step 1: Intro call - Go over your current skillset and cover what you roles and responsibilities will be Step 2: Support simulation - Assignment + Demo call Step 3: Final round - Culture fit Expected timeline: 1 week Requirements B.Tech degree or equivalent Strong technical aptitude and ability to quickly learn new software Excellent communication skills and cultural adaptability Project management and organizational skills Problem-solving and troubleshooting abilities Data analysis and interpretation skills Customer service orientation with a track record of helping clients succeed ‍ Benefits What We Offer Competitive salary and performance-based bonuses Opportunity to work with cutting-edge AI technology Modern, chic office space in a vibrant neighborhood Quarterly team outings and off-sites Chance to make a meaningful impact in a rapidly growing startup ‍ Important Notes This is an in-office position based in Bangalore, India The role requires working night shifts to align with US customer timings We have a work culture that prioritizes results and may require dedication beyond standard work hours ‍ Disqualifiers Please note that candidates will not be considered if they: Are not willing to work from our Bangalore office Are not open to working night shifts when required Do not have a B.Tech degree or equivalent ‍

As a Partnerships Manager at Richpanel, your role is pivotal in building and scaling the partner program, specifically focusing on Shopify agencies and tech partners. You will collaborate closely with the CEO and sales team to establish the foundational partner program from the ground up. The primary objective is to drive a consistent flow of qualified leads and revenue through the partner ecosystem. Your responsibilities will include identifying suitable partners, initiating direct outreach, guiding partners through onboarding and enablement processes, and nurturing relationships to generate referrals that convert into revenue. You will oversee the entire partner journey, from initial contact to signed agreements, and establish essential systems such as commission structures, agreements, case studies, and enablement kits to ensure scalability of the program. The role requires strategic thinking, proactiveness, and the ability to transform interest into a high-performing partner channel. Ideal candidates should have a minimum of 3 years of experience in partnerships or channel sales within a B2B SaaS company. Direct familiarity with the Shopify ecosystem, including agencies, apps, or tech partners, is essential. Successful candidates should possess strong relationship-building skills, a proven track record of achieving revenue targets through partnerships, and the capability to prioritize high-potential partners, identify trends, and optimize strategies. Key Responsibilities: - Establish and manage the Shopify partner program from inception - Recruit and activate 20-25 high-potential agency partners within the first 6 months - Drive a run rate of 30 demos per month through partner referrals - Maintain a win rate of over 50% on partner-sourced leads - Develop foundational partner materials such as agreements, incentives, and enablement kits - Cultivate relationships with executives at prominent agencies and apps - Collaborate with Sales for seamless handoffs and mutual success - Analyze performance metrics, identify patterns, and optimize for scalability Success Metrics: - Active participation of 20-25 Shopify agencies in referring leads within 6 months - Achieve a minimum of 30 partner-sourced demos per month by the 6th month - Maintain a win rate exceeding 50% on partner referrals - Develop 6-9 case studies from successful partner-sourced customers - Successfully launch foundational program components: commissions, agreements, and enablement content - Establish trusted relationships with over 50 key contacts within the Shopify ecosystem Join Richpanel's dynamic team if you are seeking an impactful role at a high-growth startup, value autonomy and freedom in execution, and wish to collaborate with motivated and supportive colleagues. Additionally, benefit from uncapped commissions, 21 paid days off annually, and a learning & development allowance. If you are ready to contribute to a thriving sales team, apply now.,

Quick Highlights Role: Join Richpanel, an AI- first Customer Service Platform disrupting the $400B BPO market, as a Customer Success Manager Reports to: Head of Customer Success Location: Koramangala, Bangalore (In- Office) Shift Options (Rotating): 6:00 PM 3:00 AM IST 8:00 PM 5:00 AM IST Compensation: 0- 2 years of experience = 8 LPA 2+ years of experience = 15 LPA Team: Youll be part of our 24x7 customer success team managing frontline support for 2,000+ US- based brands Why now: With rapid product adoption and customer growth, we need passionate, proactive support agents who can grow into full- time CSMs Mission To deliver exceptional customer support and product value by resolving queries efficiently, maintaining high CSAT, and becoming an expert in Richpanel s customer service platform. Key Responsibilities Handle 100+ support tickets weekly through chat and email Participate in Slack threads with customers to troubleshoot and assist Maintain 90% CSAT on responses and Document recurring issues and contribute to Richpanel s internal knowledge base (2 3 articles/week) Track and escalate patterns in bugs, friction points, or feature requests Transition into a full- stack CSM role over 6 12 months with responsibilities in onboarding, product adoption, renewals, and account expansion. What Success Looks Like First 6 Months: Support- Focused Resolve 100 150 support tickets per week Maintain an average response time of and Contribute 2 3 internal knowledge base articles per week 6 12 Months: Success- Focused Complete onboarding for assigned customers within 14 days , and ensure QBRs are scheduled with 100% of key accounts Drive product adoption by ensuring customers: Actively use core features within 45 days Meet their customer experience (CX) metric goals Maintain for assigned accounts Identify upsell and cross- sell opportunities within your portfolio Competencies We Value Product & Tech Acumen: You quickly get hands- on with new platforms and take pride in mastering every aspect of the product. You proactively leverage AI to document your learnings, build internal playbooks, and create scalable solutions for recurring customer queries. Customer- Centric: You put users first, approach problems with empathy, and advocate for their success. Ownership: You take full responsibility, even when things get tough. You re eager to grow fast and embrace challenges as learning opportunities. Process- Oriented: You love building structure checklists, systems, and playbooks are second nature to you. Why Join as a CSM at Richpanel High- Impact Role: Direct influence on customer satisfaction and product experience Growth Path: Clear pathway to full- time CSM role within 6 12 months Learn by Doing: Youll gain real experience working across support, onboarding, and account management Collaborative Culture: Work with a world- class team that s solving real- world problems with AI Startup Perks: A beautiful Koramangala office, quarterly outings, paid time off, and a team that values curiosity and drive Interview Process Step 1: Intro call Go over your current skillset and cover what you roles and responsibilities will be Step 2: Support simulation Assignment + Demo call Step 3: Final round Culture fit Expected timeline: 1 week B.Tech degree or equivalent Strong technical aptitude and ability to quickly learn new software Excellent communication skills and cultural adaptability Project management and organizational skills Pro

Quick Highlights Role: Build and scale Richpanel s partner ecosystem with a focus on Shopify agencies and tech partners to drive a consistent flow of qualified leads and revenue. This is a high-ownership, high-leverage role critical to our next stage of growth. Reports to: CEO Stage: Team of 20. Primarily based in Bangalore, India, with a couple of team members in the US. Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands. Location: In-office. Bangalore, India. Team: You ll work closely with the CEO and sales team to build the foundational partner program from scratch. Why now: We ve built a product that 2,000+ brands love and most of our growth so far has come from inbound and direct sales. Lately, we ve been getting increasing interest from Shopify agencies and tech partners . We re seeing clear potential in partner-led growth , and now s the right time to build this into a repeatable channel. We need someone to own and scale this motion from day one . About the Role As a Partnerships Manager at Richpanel, your job is to build and scale our partner program starting with Shopify agencies and tech partners. You ll be responsible for identifying the right partners, reaching out directly , and guiding them through onboarding and enablement. You ll own the full partner journey: from first conversation to signed agreement, to helping them generate referrals that turn into revenue. You ll also set up the core systems - commission structure, agreements, case studies, and enablement kits to make the program scalable. This is a high-impact role with full ownership and visibility. We re looking for someone who s strategic, proactive, and can turn interest into a high-performing partner channel. Youd be a fit if... You ve done this before: 3+ years in partnerships or channel sales at a B2B SaaS company You know Shopify: You have direct experience in the Shopify ecosystem agencies, apps, or tech partners You build trust fast: You re great at building long-term, multi-stakeholder relationships You hit goals: You have a track record of hitting or exceeding revenue targets through partnerships You think like a strategist: You can prioritize the highest-potential partners , spot patterns, and optimize You re a builder: You ve created programs from scratch and are comfortable working with limited resources You re self-driven: You work best in ambiguous, high-ownership environments and take full responsibility for results Bonus: Experience in early-stage startups , partner enablement , or the broader e-commerce tech stack Key Responsibilities Build and own the Shopify partner program from scratch Recruit and activate 20 25 high-potential agency partners in your first 6 months Drive a 30 demos/month run rate through partner referrals Maintain a 50%+ win rate on partner-sourced leads Develop foundational partner materials - agreements, incentives, enablement kits Build relationships with execs at top agencies and apps Collaborate with Sales to ensure seamless handoffs and shared success Analyse performance, spot patterns, and optimise for scale What Success Looks Like 20 25 Shopify agencies actively referring leads within 6 months 30+ partner-sourced demos/month by month 6 50%+ win rate on partner referrals 6 9 case studies developed from successful partner-sourced customers Foundational program launched: commissions, agreements, enablement content Trusted relationships with 50+ key contacts across the Shopify ecosystem Why work at Richpanel Opportunity for Impact: If you want to make a significant impact at a high-stakes startup and have a front-row seat to rapid growth, this is the place for you. Autonomy: You are your own boss and will be given a ton of autonomy and freedom to execute. We have a huge budget for marketing which you ll own. Fun & motivated co-workers: One of the best things about working at Richpanel is the team. We hire driven, down-to-earth, and kind people. Youll make some of your best friends here, and theyll encourage you to be your best self. Wealth creation: We are already generating a few millions in ARR, are profitable, and have turned down a Series A offer. Our mission is to create opportunities for our team members to build long-term wealth by awarding them ESOPs at fair valuations with significant upside potential. Our Core Values We look for and nurture these values in every team member: Customer obsession: Always do whats right for the customer. Don t be pushy. Sell the way you d like to be sold to. Curiosity: We value individuals who are passionate about their field and eager to learn and grow. We value those who stay current with industry trends and continuously improve their skills. We value people who ask thoughtful questions and challenge existing norms. We are wary of individuals whose skills or mindset have become stagnant. Drive: We value people who are self-motivated and push through challenges to achieve results. We value individuals with a track record of consistent achievement. We value those who see this job as a pivotal opportunity to succeed in their career. We are cautious of individuals from highly successful companies who may not have faced real challenges. Ethics: We value people who consistently do the right thing, even when its difficult. We value honesty and integrity in all interactions. We value individuals who demonstrate transparency and accountability. We prioritize those who put customer interests first and take ownership of their actions. Perks and benefits Uncapped commissions. 21 paid days off annually. Annual offsite & quarterly outings. We pay for travel, stay, everything. Learning & development allowance. Interview Process We aim to complete the interview process within two weeks: Initial screening call with CEO (Deep dive into past experience, partnerships built, and metrics owned) Take-home assignment Final round with CEO and key stakeholders (Presentation and discussion) Ready to join our high-performing sales team? Apply now.

Quick Highlights Role: Own inbound leads and drive sales growth at Richpanel , an AI-first customer service platform with proven product-market fit. Our first AE earned INR 80L+ last year through our 100% inbound sales motion . The second AE hit 140% in his first quarter and is on track for a blockbuster year. We have more demos than we can handle and are looking for AEs to own the full sales cycle and capitalize on this demand. Reports to: Head of Sales Stage: Team of 20. Primarily based in Bangalore, India. We have couple team members in USA. Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands. Location: In-office. Bangalore, India. Compensation: INR 60 LPA (50% fixed, 50% performance pay). Our commissions are uncapped our first AE earned INR 80L+ last year. Team: Youll be part of our high-performing sales team, working directly with our CEO Why now: Our sales team crushed quota in 2024, achieving 188%, 173%, 244%, and 250% last four quarters. However, due to limited bandwidth, the AEs had to decline 300+ demos, which were then handled by CSMs, Product Managers, and other team members. With demo requests expected to double this year, we urgently need exceptional AEs who can own the full sales cycle and help us scale our success. About the Role As an Account Executive at Richpanel, youll own the complete sales cycle - from discovery to close. Our product is re-inventing customer service through AI, and we need AEs who can effectively communicate this value proposition while guiding prospects through implementation. Youd be a fit if... Full-Cycle Experience: 2+ years closing complex B2B SaaS deals end-to-end. Project Management: You excel at managing 50+ concurrent opportunities through various stages Product Expertise: You have a track record of quickly mastering complex products (100+ features, 100+ use cases, 100+ workarounds) and can articulately explain technical concepts Customer obsessed: Demonstrates genuine commitment to customer success by going above and beyond to configure products and meet customer needs. Previous Success: Youve consistently exceeded quota in previous B2B SaaS sales roles Multi-threading: Youre skilled at identifying and convincing multiple stakeholders in buying decisions PLG Sales: Bonus points if you are working in a company where you handle PLG sales, reach out to prospects that are in active trial and help them make the most from your product. What Success Looks Like Within the first 0 6 months, you will: Hit $50K MRR quota month-on-month Maintain 40% win rate month-on-month Deliver 25 demos/month with clear pain

Role: Build and scale Richpanel's learning and development function to create a high-performance, values-aligned culture where every employee does the best work of their career. Reports to: CEO Stage: Team of 20, primarily based in Bangalore, India. A few team members in the USA. Growth: Backed by Sequoia, profitable, and trusted by 2,000+ US-based brands. Location: In-office, Bangalore, India. Team: You'll work directly with the CEO and leadership team to design programs that elevate performance, culture, and growth. Why Now: Richpanel is scaling quickly. To sustain growth, we need an L&D leader who can embed coaching-driven performance, culture radar systems, and rituals that keep us aligned to our mission. About The Role As Head of Learning & Development, you will own the strategy and execution of all employee development, coaching, and performance programs. You'll create systems that boost engagement, proactively address culture risks, and help leaders make smart talent decisions. This role requires both strategic vision and hands-on execution . You'll design programs, coach leaders, diagnose organizational challenges, and drive interventions with speed. You'll be a trusted advisor to the CEO and leadership team, ensuring that Richpanel's culture and people systems scale with the business. You'd be a great fit if you: Have 5+ years of leadership in L&D, coaching, or people development, ideally in fast-growth startups. Bring coaching mastery (frameworks like GROW, REBT, strengths-based coaching). Can map organizational root causes (systems, incentives, interpersonal) faster than leadership. Earn deep trust from both ICs and founders; deliver tough feedback with empathy. Excel at conflict mediation and designing win-win outcomes. Are data-driven: turn soft signals into dashboards (eNPS, burnout predictors, flight-risk scoring). Are founder-obsessed: prioritize mission alignment over popularity. Move fast - you diagnose and intervene within days, not months. What Success Looks Like Engaged, high-performing team (eNPS > +50). Clear culture radar with fast detection-to-action. Consistently aligned high performers. Company-wide appreciation rituals embedded in rhythm. No regrettable attrition due to culture or politics. Interview Process We aim to complete the interview process within two weeks: Initial call with CEO - deep dive into past achievements and philosophy. Case presentation - propose a 90-day L&D roadmap for Richpanel. Final round with CEO & leadership team. Requirements 5+ years in Learning & Development, coaching, or people development. Proven experience designing and running company-wide L&D programs. Strong track record in coaching leaders and teams. Data-driven approach with experience using engagement and performance metrics. Excellent communication and conflict resolution skills. Benefits Why work at Richpanel Impact: You'll shape the culture and performance systems at a high-growth startup. Autonomy: Freedom to design, experiment, and own the L&D charter end-to-end. Growth: Be part of a rapidly scaling team backed by Sequoia. Team: Work with driven, down-to-earth colleagues who care deeply about culture. Wealth creation: Significant ESOPs at fair valuations with long-term upside. Our Core Values Customer Obsession — Always do what's right for customers. Curiosity — Stay hungry, keep learning, question norms. Drive — Push through challenges, achieve results. Ethics — Act with integrity, protect culture, and lead with honesty. Perks And Benefits 21 paid days off annually Annual offsite & quarterly outings. We pay for travel, stay, everything Learning & development allowance ESOPs with significant upside potential. ‍ Important Notes This is an in-office position based in Bangalore, India We have a work culture that prioritizes results and may require dedication beyond standard work hours

Role: Build and scale Richpanel s learning and development function to create a high-performance, values-aligned culture where every employee does the best work of their career. Reports to: CEO Stage: Team of 20, primarily based in Bangalore, India. A few team members in the USA. Growth: Backed by Sequoia, profitable, and trusted by 2,000+ US-based brands. Location: In-office, Bangalore, India. Team: you'll work directly with the CEO and leadership team to design programs that elevate performance, culture, and growth. Why Now: Richpanel is scaling quickly. To sustain growth, we need an L&D leader who can embed coaching-driven performance, culture radar systems, and rituals that keep us aligned to our mission. About the Role As Head of Learning & Development, you will own the strategy and execution of all employee development, coaching, and performance programs. you'll create systems that boost engagement, proactively address culture risks, and help leaders make smart talent decisions. This role requires both strategic vision and hands-on execution . you'll design programs, coach leaders, diagnose organizational challenges, and drive interventions with speed. you'll be a trusted advisor to the CEO and leadership team, ensuring that Richpanel s culture and people systems scale with the business. Youd be a great fit if you: Have 5+ years of leadership in L&D, coaching, or people development , ideally in fast-growth startups. Bring coaching mastery (frameworks like GROW, REBT, strengths-based coaching). Can map organizational root causes (systems, incentives, interpersonal) faster than leadership. Earn deep trust from both ICs and founders; deliver tough feedback with empathy. Excel at conflict mediation and designing win-win outcomes. Are data-driven: turn soft signals into dashboards (eNPS, burnout predictors, flight-risk scoring). Are founder-obsessed : prioritize mission alignment over popularity. Move fast - you'diagnose and intervene within days, not months. What Success Looks Like Engaged, high-performing team (eNPS > +50). Clear culture radar with fast detection-to-action. Consistently aligned high performers. Company-wide appreciation rituals embedded in rhythm. No regrettable attrition due to culture or politics. Interview Process We aim to complete the interview process within two weeks: Initial call with CEO - deep dive into past achievements and philosophy. Case presentation - propose a 90-day L&D roadmap for Richpanel. Final round with CEO & leadership team. 5+ years in Learning & Development, coaching, or people development. Proven experience designing and running company-wide L&D programs. Strong track record in coaching leaders and teams. D

Quick Highlights Role: Own Richpanel's office operations, ensure smooth day-to-day functioning, and provide direct executive support to the CEO Reports to: Amit RG, CEO Location: In-office, Bangalore, India Compensation: Competitive salary with growth opportunities ( ₹10,00,000 - ₹15,00,000) Stage: Team of 20, growing fast Why now: We're scaling quickly and need someone to keep our office organized, welcoming, and efficient while helping the CEO manage time, travel, and meetings About The Role As the Workplace Experience Manager , you'll make sure everything inside the office runs like clockwork. You'll manage daily operations, vendors, and basic admin, while also helping the CEO with scheduling, travel, and coordination. You'll be the person everyone trusts to keep things on track — from fixing a leaky AC to making sure meetings start on time. It's a hands-on role for someone who loves order, plans ahead, and keeps people and processes running smoothly. Key Responsibilities Office Management: Oversee office boy and vendors to make sure the workspace stays clean, stocked, and functional Policy & Discipline: Track attendance and punctuality. Ensure people follow basic office rules with fairness and consistency Executive Assistance: Manage the CEO's calendar, schedule meetings, coordinate follow-ups, and keep priorities organized Travel, Events & Offsites: Book flights, hotels, and local transport for business trips. Plan and coordinate company offsites and internal events end-to-end Vendor Management: Handle relationships with cleaning, maintenance, catering, and other service vendors. Ensure timely delivery and payments Workplace Experience: Keep the office atmosphere professional yet friendly. Drive small initiatives that make workdays easier and more enjoyable You'd be a fit if you... Enjoy keeping things organized and hate loose ends Communicate clearly with everyone — from vendors to leadership Are comfortable enforcing office rules when needed Can handle multiple small tasks without dropping the ball You're resourceful — when something breaks, you don't panic; you find a way to fix it quickly and quietly You think ahead and solve small issues before they turn into problems What Success Looks Like Office stays clean, stocked, and well-run without reminders All travel and offsite plans are accurate, smooth, and on time CEO's calendar runs perfectly with zero conflicts Everyone follows office norms respectfully Vendors deliver consistently without escalation Requirements 2-5 years of experience in admin, operations, or executive assistant roles Strong organization and coordination skills Good written and spoken English Comfortable with Google Calendar, Sheets, and simple tracking tools Must work full-time from the office (Bangalore) Benefits Why work at Richpanel You'll have real ownership — this is your office to run Work closely with leadership in a fast-growing startup Be part of a small, high-energy team that values trust, responsibility, and getting things done Our Core Values Customer Obsession — Always do what's right for customers Curiosity — Stay hungry, keep learning, question norms Drive — Push through challenges, achieve results Ethics — Act with integrity, protect culture, and lead with honesty Perks And Benefits 21 paid days off annually Annual offsite & quarterly outings. We pay for travel, stay, everything Learning & development allowance ESOPs with significant upside potential

Quick Highlights Role: Own Richpanel’s office operations, ensure smooth day-to-day functioning, and provide direct executive support to the CEO. Reports to: Amit RG, CEO Location: In-office, Bangalore, India Compensation: Competitive salary with growth opportunities ( ₹10,00,000 – ₹15,00,000 ) Stage: Team of 20, growing fast Why now: We’re scaling quickly and need someone to keep our office organized, welcoming, and efficient while helping the CEO manage time, travel, and meetings. About the Role As the Executive Assistant , you’ll make sure everything inside the office runs like clockwork. You’ll manage daily operations, vendors, and basic admin, while also helping the CEO with scheduling, travel, and coordination. You’ll be the person everyone trusts to keep things on track — from fixing a leaky AC to making sure meetings start on time. It’s a hands-on role for someone who loves order, plans ahead, and keeps people and processes running smoothly. Key Responsibilities Office Management: Oversee office boy and vendors to make sure the workspace stays clean, stocked, and functional. Policy & Discipline: Track attendance and punctuality. Ensure people follow basic office rules with fairness and consistency. Executive Assistance: Manage the CEO’s calendar, schedule meetings, coordinate follow-ups, and keep priorities organized. Travel, Events & Offsites: Book flights, hotels, and local transport for business trips. Plan and coordinate company offsites and internal events end-to-end. Vendor Management: Handle relationships with cleaning, maintenance, catering, and other service vendors. Ensure timely delivery and payments. Workplace Experience: Keep the office atmosphere professional yet friendly. Drive small initiatives that make workdays easier and more enjoyable. You’d be a fit if you… Enjoy keeping things organized and hate loose ends. Communicate clearly with everyone — from vendors to leadership. Are comfortable enforcing office rules when needed. Can handle multiple small tasks without dropping the ball. You’re resourceful — when something breaks, you don’t panic; you find a way to fix it quickly and quietly. You think ahead and solve small issues before they turn into problems. What Success Looks Like Office stays clean, stocked, and well-run without reminders. All travel and offsite plans are accurate, smooth, and on time. CEO’s calendar runs perfectly with zero conflicts. Everyone follows office norms respectfully. Vendors deliver consistently without escalation. Requirements 2–5 years of experience in admin, operations, or executive assistant roles. Strong organization and coordination skills. Good written and spoken English. Comfortable with Google Calendar, Sheets, and simple tracking tools. Must work full-time from the office (Bangalore). Benefits Why work at Richpanel You’ll have real ownership — this is your office to run. Work closely with leadership in a fast-growing startup. Be part of a small, high-energy team that values trust, responsibility, and getting things done. Our Core Values Customer Obsession — Always do what’s right for customers. Curiosity — Stay hungry, keep learning, question norms. Drive — Push through challenges, achieve results. Ethics — Act with integrity, protect culture, and lead with honesty. Perks and Benefits 21 paid days off annually. Annual offsite & quarterly outings. We pay for travel, stay, everything. Learning & development allowance. ESOPs with significant upside potential.

Quick Highlights Role: Own Richpanel's office operations, ensure smooth day-to-day functioning, and provide direct executive support to the CEO Reports to: Amit RG, CEO Location: In-office, Bangalore, India Compensation: Competitive salary with growth opportunities ( ₹10,00,000 - ₹15,00,000) Stage: Team of 20, growing fast Why now: We're scaling quickly and need someone to keep our office organized, welcoming, and efficient while helping the CEO manage time, travel, and meetings About The Role As the Executive Assistant , you'll make sure everything inside the office runs like clockwork. You'll manage daily operations, vendors, and basic admin, while also helping the CEO with scheduling, travel, and coordination. You'll be the person everyone trusts to keep things on track — from fixing a leaky AC to making sure meetings start on time. It's a hands-on role for someone who loves order, plans ahead, and keeps people and processes running smoothly. Key Responsibilities Office Management: Oversee office boy and vendors to make sure the workspace stays clean, stocked, and functional Policy & Discipline: Track attendance and punctuality. Ensure people follow basic office rules with fairness and consistency Executive Assistance: Manage the CEO's calendar, schedule meetings, coordinate follow-ups, and keep priorities organized Travel, Events & Offsites: Book flights, hotels, and local transport for business trips. Plan and coordinate company offsites and internal events end-to-end Vendor Management: Handle relationships with cleaning, maintenance, catering, and other service vendors. Ensure timely delivery and payments Workplace Experience: Keep the office atmosphere professional yet friendly. Drive small initiatives that make workdays easier and more enjoyable You'd be a fit if you... Enjoy keeping things organized and hate loose ends Communicate clearly with everyone — from vendors to leadership Are comfortable enforcing office rules when needed Can handle multiple small tasks without dropping the ball You're resourceful — when something breaks, you don't panic; you find a way to fix it quickly and quietly You think ahead and solve small issues before they turn into problems What Success Looks Like Office stays clean, stocked, and well-run without reminders All travel and offsite plans are accurate, smooth, and on time CEO's calendar runs perfectly with zero conflicts Everyone follows office norms respectfully Vendors deliver consistently without escalation Requirements 2-5 years of experience in admin, operations, or executive assistant roles Strong organization and coordination skills Good written and spoken English Comfortable with Google Calendar, Sheets, and simple tracking tools Must work full-time from the office (Bangalore) Benefits Why work at Richpanel You'll have real ownership — this is your office to run Work closely with leadership in a fast-growing startup Be part of a small, high-energy team that values trust, responsibility, and getting things done Our Core Values Customer Obsession — Always do what's right for customers Curiosity — Stay hungry, keep learning, question norms Drive — Push through challenges, achieve results Ethics — Act with integrity, protect culture, and lead with honesty Perks And Benefits 21 paid days off annually Annual offsite & quarterly outings. We pay for travel, stay, everything Learning & development allowance ESOPs with significant upside potential

About The Job Richpanel is an AI-first customer service platform disrupting the $400B BPO market . By automating customer support and enabling brands to deliver effortless CX at scale, Richpanel helps e-commerce businesses reduce costs, increase automation, and grow sustainably. We're headquartered in Bangalore with a global customer base of 2,000+ brands. Backed by leading investors, we're scaling rapidly and building a world-class Customer Success team to drive retention and revenue growth. The Role We're looking for an experienced Customer Success Manager (CSM) to own a portfolio of high-value accounts and ensure adoption, measurable ROI, and renewals. This role requires strong account management skills, technical fluency, and the ability to act as a trusted advisor to e-commerce leaders. You'll be responsible for end-to-end customer ownership — from onboarding to renewal — while also helping evolve Richpanel's success playbooks, workflows, and processes. If you thrive in fast-paced environments, love solving business problems, and can translate technical adoption into executive-level storytelling, this role is for you. Responsibilities Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth Maintain <5% churn rate for assigned accounts Build and nurture executive relationships with CX leaders, positioning yourself as a trusted partner Run QBRs/MBRs that tie Richpanel adoption to customer ROI, CX metrics, and business outcomes Proactively identify risks and create structured mitigation plans, while surfacing upsell and cross-sell opportunities Lead onboarding for new customers, ensuring automation and workflows are fully operational within agreed timelines Act as a technical first responder for Level 1 issues — building confidence that you know the product inside out Collaborate cross-functionally with Sales, Product, and Support to align on account strategy and execution Contribute to evolving CS playbooks, renewal forecasting, and risk management frameworks ROI storytelling, renewal positioning, and workflow design Represent the voice of the customer internally, influencing product roadmap and integration priorities What Success Looks Like Strong GRR & NRR performance across your portfolio, with predictable renewals and consistent expansions High automation adoption (30-60% per account) and measurable improvements in CSAT, resolution time, and cost savings Identify upsell and cross-sell opportunities by aligning product features with business goals Recognized internally as a go-to escalation point and subject matter expert on customer workflows Successfully prevented customers from churning by building and executing turn-around plans Recognized as a trusted advisor by customer leadership and included in strategic CX discussions Requirements 4+ years of experience in Customer Success or Account Management in a SaaS environment Proven track record of owning renewals, onboarding, adoption, and expansions Demonstrated success running QBRs/MBRs with senior executives, tying product adoption to ROI Strong problem-solving ability — able to map workflows, identify churn risks, and design automation strategies Excellent communication and storytelling skills — you can move beyond metrics to articulate business value A hands-on operator who can roll up their sleeves to build workflows, playbooks, and success plans SaaS experience required; e-commerce SaaS or CX automation experience is a plus Natural mentor and collaborator, eager to raise the bar for the CS function Requirements B.Tech degree or equivalent Strong technical aptitude and ability to quickly learn new software Excellent communication skills and cultural adaptability Project management and organizational skills Problem-solving and troubleshooting abilities Data analysis and interpretation skills Customer service orientation with a track record of helping clients succeed ‍ Benefits What We Offer Competitive salary and performance-based bonuses Opportunity to work with cutting-edge AI technology Modern, chic office space in a vibrant neighborhood Quarterly team outings and off-sites Chance to make a meaningful impact in a rapidly growing startup ‍ Important Notes This is an in-office position based in Bangalore, India The role requires working night shifts to align with US customer timings We have a work culture that prioritizes results and may require dedication beyond standard work hours ‍ Disqualifiers Please note that candidates will not be considered if they: Are not willing to work from our Bangalore office Are not open to working night shifts when required Do not have a B.Tech degree or equivalent ‍