Customer Success Executive Hyderabad, Telangana 0 years INR Not disclosed On-site Full Time

About the Company: PropFlo is a cutting-edge real estate CRM platform built to streamline and optimize business operations for real estate businesses. Leveraging advanced AI technology, PropFlo empowers B2B customers to manage leads, track property insights, automate workflows, and make data-driven decisions to improve their sales and customer management. As a product-based company focused on innovation, PropFlo is dedicated to delivering seamless, scalable solutions that meet the unique demands of the real estate industry. Why join us: Working with us offers opportunities to be a part of an agile, growth-driven team focused on delivering best-in-class, customer-centric solutions. Job Description: As a Customer Success Intern, you will work closely with our Customer Success team to enhance customer satisfaction and build long-term relationships with our clients. The ideal candidate has exceptional written and verbal communication skills, a knack for problem-solving, and an understanding of customer relationship management (CRM) systems, SaaS and the real estate industry. You will manage interactions across various channels (email, chat, and calls) and ensure that client issues are resolved promptly and professionally. Key Responsibilities: - Serve as the first point of contact for customers, managing communication via email, chat, and phone calls. - Provide clear, concise, and timely updates to clients, ensuring they are informed and comfortable with the status of their issues or requests. - Proactively engage with clients to anticipate their needs and provide support that meets or exceeds their expectations. - Assist with onboarding new clients, guiding them through product features, and ensuring a smooth transition into our platform.- Troubleshoot and diagnose client issues, aiming to resolve root-level concerns quickly and effectively. - Monitor customer feedback and identify opportunities to suggest improvements or upgrades based on client needs and preferences. - Collaborate with various departments, including sales, product, and technical support, to resolve issues and ensure a positive client experience. - Collaborate with the Customer Success team to identify customer pain points and improve internal processes to enhance customer satisfaction. - contribute and document standard procedures and best practices for responding to client inquiries. - Assist in creating training materials and resources to educate clients about our products and services. Key Skills and Qualifications - Strong Communication Skills: Exceptional written and verbal communication skills; adept at articulating complex information in an easy-to-understand way. - Presentation Skills: Able and comfortable to share screens or take physical training to train end users. - Problem Solving and Troubleshooting: Strong analytical skills and ability to troubleshoot issues at a foundational level, identifying both immediate and underlying causes. - CRM Knowledge: Basic understanding of SaaS based CRM platforms, with experience or willingness to learn how to effectively manage customer information and interactions. - Real Estate Knowledge: Awareness of real estate concepts and trends is a plus; ability to quickly learn industry-specific terminology.- Ability to understand basic programming language queries and able to tweak them when required. - Ability to understand SaaS and B2B processes in a product based environment. - Organization and Time Management: Excellent organizational skills, with an ability to prioritize tasks and manage multiple client interactions simultaneously. - Client-Centric Mindset: A positive, empathetic attitude with a genuine interest in helping clients succeed. - Flexible to travel to client locations when required. Preferred Qualifications - Prior experience in a customer support or client-facing role, especially in real estate or CRM-related fields. - Understanding of key client metrics, customer satisfaction, and churn management.- Basic understanding of Excel, SQL and technologies used to manage the IT environment. - Familiarity with helpdesk software and tools for tracking client inquiries and resolutions. - Familiarity with SaaS, CRM using SaaS technology, B2B in SaaS in a product based company. What You’ll Gain - Hands-on experience in customer success, CRM systems, and the understanding of SaaS platforms in a B2B environment. - Development of critical client management and communication skills. - Experience working in a fast-paced, collaborative environment with room for professional growth. Apply now if you are eager to learn, proactive, and excited to make a difference in our clients’ experience! Job Type: Full-time Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Monday to Friday Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Notice Period : Work Location: In person

Product Solution Intern hyderabad, telangana 0 years INR Not disclosed On-site Not specified

Job description Position: Product Solution Intern Duration: 6 Months Stipend: ₹15,000 per month Location: Hyderabad [Onsite] About BentoLabs : At Bento Labs Pvt. Ltd., we build intuitive, AI-driven SaaS platforms that empower businesses to deliver smarter, faster, and more personalized experiences. Our flagship product, PropFlo, is a full-stack real estate CRM that redefines how developers and brokers manage their sales pipeline, automate marketing, and handle post-sales workflows—all in one intelligent platform. Join us if you're excited to solve real problems, learn on the go, and grow with a passionate team that values ownership, initiative, and collaboration. About the Role : We’re looking for a Product Solutions Intern eager to learn, solve real business challenges, and support product deployment. This 6-month internship offers hands-on experience across product implementation and client engagement—with the potential for a full-time role based on performance. Internship Structure Month 1: You’ll be part of an intensive training program led by the co-founder, gaining strong domain understanding, product knowledge, and practical insights. Months 2–6: Step into action with real-time client projects, work with internal teams, and actively contribute to delivering customer-centric solutions. What You’ll Do Support product implementation and onboarding for new clients. Serve as a customer advocate, helping align product capabilities to client needs. Collaborate with internal teams to identify, triage, and resolve issues. Document client requirements, product FAQs, and internal playbooks. Contribute ideas to improve product usability and customer experience. Skills & Qualifications Preferred Education: MBA / PGDM (Sales & Marketing) BBA, B.Com, or any related degree with strong communication and analytical skills Key Skills: Excellent communication skills, both written and verbal Confident, articulate, and professional in client-facing scenarios Highly proactive with a sense of ownership and responsibility Good logical reasoning and aptitude ability to connect dots and solve problems Strong interest in SaaS, CRM tools, or startup ecosystems is a plus What You'll Gain Mentorship with BentoLab’s Co-Founder Exposure to real-time product operations and customer success High-impact learning in a fast-paced startup environment Internship certificate and Letter of Recommendation Opportunity for full-time conversion based on performance Job Type: Internship Contract length: 6 months Pay: ₹15,000.00 per month Work Location: In person

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