Customer Success Manager

A leading provider of a cutting-edge AI & digital twin technology in the fashion industry is looking for a Customer Success Manager.

This is a high touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.

What You Will Do

• Own a portfolio of strategic enterprise and mid-market accounts across onboarding, adoption, renewal, and expansion
• Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
• Lead business reviews, success planning, and strategic check-ins aligned to measurable outcomes and KPIs with C-level executives to daily users
• Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
• Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes.
• Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization
• Collaborate with sales, product, marketing, and support to ensure consistent, value-driven customer experiences
• Identify growth opportunities and collaborate with sales to drive cross-sell/upsell conversations
• Own portfolio health, product usage leading to above average renewals & growth targets
• Identify & proactively manage account risks and is able to maintain below average churn rates

Requirement:

• 5–7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm
• Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions
• Ability to translate technology into business value and ROI-driven narratives.
• Highly organized, strategic thinker with strong presentation and facilitation skills
• Comfort working across global, cross-functional teams in a fast-paced environment.
• Background in fashion or retail tech preferred but not mandatory.
• Fluency in spoken/written english is mandatory.

EA License No. 25S2659