RMS Search

A leading provider of a cutting-edge AI & digital twin technology in the fashion industry is looking for a Customer Success Manager. This is a high touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business. What You Will Do Own a portfolio of strategic enterprise and mid-market accounts across onboarding, adoption, renewal, and expansion Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes Lead business reviews, success planning, and strategic check-ins aligned to measurable outcomes and KPIs with C-level executives to daily users Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes. Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization Collaborate with sales, product, marketing, and support to ensure consistent, value-driven customer experiences Identify growth opportunities and collaborate with sales to drive cross-sell/upsell conversations Own portfolio health, product usage leading to above average renewals & growth targets Identify & proactively manage account risks and is able to maintain below average churn rates Requirement: 5–7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions Ability to translate technology into business value and ROI-driven narratives. Highly organized, strategic thinker with strong presentation and facilitation skills Comfort working across global, cross-functional teams in a fast-paced environment. Background in fashion or retail tech preferred but not mandatory. Fluency in spoken/written english is mandatory. EA License No. 25S2659