Customer Success Manager

Location: Bangalore

Mode Of work : Work from Office.

Experience : 7 to 8 Yrs relevant experience in CSM.

Description:

Customer Success Manager (CSM)

What you’ll do:

• Own overall relationship with assigned clients. Drive proactive, strategic client management which includes increasing adoption, ensuring retention, and overseeing holistic customer satisfaction.
• Help to demonstrate and drive the value (ROI) delivered to our clients.
• Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy.
• Work with clients and internal resources to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.
• Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client. engagement, business outcomes, and maintain renewal and retention rates.
• Establish a trusted/strategic-advisor relationship with key clients and drive continued value of our products and services.
• Understand and anticipate customer's needs and goals then track customer progress.
• Lead Voice of the Customer (VOC) initiatives in your region. Gather feedback and act as an advocate for your client-base with internal Support, Sales, and Product teams.
• Collaborate with Sales and other internal teams on customer interactions and engagements.
• Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including benchmarking, adoption trends and best practices.
• Drive new business growth through greater advocacy and reference ability, working with Marketing to surface and celebrate our clients’ success stories.

Help foster a culture of strategic Customer Success within the team and throughout Vistex.

Required Skill:

Proficient in Salesforce & Microsoft Office (Outlook, Teams, Excel, Word and PowerPoint). Gainsight, Churnzero, or Totango experience a plus.

Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with challenges / escalations.

Excellent organizational, project management, and time management skills.

Fluent English is must.

Strong verbal and written communication skills and technical aptitude.

Experience working with clients who are in an on-premise software environment.

Min of 7 years experience in Customer Success or Account Management

About Vistex:

Vistex is the global leader in Go-to-Market software, providing enterprise solutions that help businesses effectively manage pricing, incentive, rebate, royalty and channel programs. With a longstanding and unique strategic relationship with SAP, Vistex offers on premise software embedded in SAP ERP, as well as cloud-based applications. Vistex solutions enable the end-to-end administration of today’s complex, business-critical Go-to-Market programs. When companies implement Vistex software they are empowered with increased visibility into program performance, the right data to make more informed decisions, and the tools to drive revenue, streamline processes, control costs and prevent leakages. What’s more, Vistex delivers success by combining our core product development skills with world-class implementation, analytic and strategy services.

Regards

Ravi Kishore