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8 Job openings at impress.ai
Presales/Solutions Consultant

Kochi, Kerala, India

4 - 5 years

Not disclosed

Remote

Full Time

At impress.ai our mission is to make it possible to hire the best candidates faster. We combine I/O Psychology with cutting-edge AI to create application screening processes that allow recruiters to give each and every candidate a structured interview. While candidates benefit from the stress-free experience during what is traditionally a stressful period, recruiters benefit from reduced time to hire, and higher interview-to-hire ratios. Launched in 2017, impress.ai is a no-code, self-service platform that is highly focused on simplifying and accelerating various parts of the recruitment workflow. Our co-founders observed problems in hiring processes at several companies before building impress.ai. They observed challenges in candidate experience as well as recruiters having a tough time with the scale and variety of roles and handling various systems—and impress.ai was created. The Job: As a Solution Engineer at impress.ai, you will play a crucial role in supporting our sales efforts and ensuring our clients achieve the ideal solution for their needs. You will be working closely with our sales and customer success teams and the clients to understand their requirements and develop customized solutions that address their challenges and drive success. Responsibilities: Collaborate with the sales team to understand client needs and objectives. Conduct in-depth discovery sessions with clients to gather requirements and assess current challenges. Develop comprehensive solution proposals tailored to each client’s specific needs. Present and demonstrate proposed solutions to clients, addressing any questions or concerns they may have. Respond to RFPs, RFQs, and SOWs with accuracy and in a timely manner. Provide technical expertise and guidance throughout the sales process. Work closely with internal teams, including product and implementation, to ensure seamless handover of sales to the implementation phase. Enable implementation and product team with meticulous handover documents. Stay updated on industry trends, best practices, and emerging technologies related to our solutions. You Bring to the Table: An overall experience of 4-5 years with 2 years of experience in a similar role, preferably in SaaS startups. Experience in managing international clients and shows openness to work flexibly adjusting to prospect time zones. Understanding of HRTech /Enterprise B2B SaaS solutions. Excellent communication and presentation skills. Ability to translate technical concepts into business solutions. Ability to work effectively in a fast-paced, dynamic, and self-learning environment. Our Benefits: Work with cutting-edge technologies like Machine Learning, AI, and NLP and learn from the experts in their fields in a fast-growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions, and research-oriented sessions. A work environment where you are given the freedom to develop to your full potential and become a trusted member of the team. Opportunity to contribute to the success of a fast-growing, market-leading product. Work from home setup and all the peripherals you need to succeed in our remote working package. Work is important, and so is your well-being. The work culture at impress.ai is designed to ensure a healthy balance between the two. impress.ai provides several benefits such as health insurance with no waiting period including spouse and children, vaccination support, and paid maternity and paternity leaves. We help you to set up the home office during work from home, pay your internet bills, and offer PF. Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance. Show more Show less

Solutions/Pre Sales Engineer

Kerala, India

4 - 5 years

Not disclosed

Remote

Full Time

At impress.ai our mission is to make it possible to hire the best candidates faster. We combine I/O Psychology with cutting-edge AI to create application screening processes that allow recruiters to give each and every candidate a structured interview. While candidates benefit from the stress-free experience during what is traditionally a stressful period, recruiters benefit from reduced time to hire, and higher interview-to-hire ratios. Launched in 2017, impress.ai is a no-code, self-service platform that is highly focused on simplifying and accelerating various parts of the recruitment workflow. Our co-founders observed problems in hiring processes at several companies before building impress.ai. They observed challenges in candidate experience as well as recruiters having a tough time with a scale and variety of roles and handling various systems – and impress.ai was created. The Job: As a Solution Engineer at impress.ai, you will play a crucial role in supporting our sales efforts and ensuring our clients achieve the ideal solution for their needs. You will be working closely with our sales and customer success teams and the clients to understand their requirements and develop customized solutions that address their challenges and drive success. Responsibilities: Collaborate with the sales team to understand client needs and objectives. Conduct in-depth discovery sessions with clients to gather requirements and assess current challenges. Develop comprehensive solution proposals tailored to each client’s specific needs. Present and demonstrate proposed solutions to clients, addressing any questions or concerns they may have. Respond to RFPs, RFQs, and SOWs with accuracy and in a timely manner. Provide technical expertise and guidance throughout the sales process. Work closely with internal teams, including product and implementation, to ensure seamless handover of sales to the implementation phase. Enable implementation and product team with meticulous handover documents. Stay updated on industry trends, best practices, and emerging technologies related to our solutions. You Bring to the Table: An overall experience of 4-5 years with 2 years of experience in a similar role, preferably in SaaS startups. Experience in managing international clients and shows openness to work flexibly adjusting to prospect time zones. Understanding of HRTech /Enterprise B2B SaaS solutions. Excellent communication and presentation skills. Ability to translate technical concepts into business solutions. Ability to work effectively in a fast-paced, dynamic, and self-learning environment. Our Benefits: Work with cutting-edge technologies like Machine Learning, AI, and NLP and learn from the experts in their fields in a fast-growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions, and research-oriented sessions. A work environment where you are given the freedom to develop to your full potential and become a trusted member of the team. Opportunity to contribute to the success of a fast-growing, market-leading product. Work from home setup and all the peripherals you need to succeed in our remote working package. Work is important, and so is your well-being. The work culture at impress.ai is designed to ensure a healthy balance between the two. impress.ai provides several benefits such as health insurance with no waiting period including spouse and children, vaccination support, and paid maternity and paternity leaves. We help you to set up the home office during work from home, pay your internet bills, and offer PF. Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance. Show more Show less

Solution/Pre-Sales Engineer

Kerala, India

4 - 5 years

Not disclosed

Remote

Full Time

At impress.ai our mission is to make it possible to hire the best candidates faster. We combine I/O Psychology with cutting-edge AI to create application screening processes that allow recruiters to give each and every candidate a structured interview. While candidates benefit from the stress-free experience during what is traditionally a stressful period, recruiters benefit from reduced time to hire, and higher interview-to-hire ratios. Launched in 2017, impress.ai is a no-code, self-service platform that is highly focused on simplifying and accelerating various parts of the recruitment workflow. Our co-founders observed problems in hiring processes at several companies before building impress.ai. They observed challenges in candidate experience as well as recruiters having a tough time with a scale and variety of roles and handling various systems – and impress.ai was created. The Job: As a Solution Engineer at impress.ai, you will play a crucial role in supporting our sales efforts and ensuring our clients achieve the ideal solution for their needs. You will be working closely with our sales and customer success teams and the clients to understand their requirements and develop customized solutions that address their challenges and drive success. Responsibilities: Collaborate with the sales team to understand client needs and objectives. Conduct in-depth discovery sessions with clients to gather requirements and assess current challenges. Develop comprehensive solution proposals tailored to each client’s specific needs. Present and demonstrate proposed solutions to clients, addressing any questions or concerns they may have. Respond to RFPs, RFQs, and SOWs with accuracy and in a timely manner. Provide technical expertise and guidance throughout the sales process. Work closely with internal teams, including product and implementation, to ensure seamless handover of sales to the implementation phase. Enable implementation and product team with meticulous handover documents. Stay updated on industry trends, best practices, and emerging technologies related to our solutions. You Bring to the Table: An overall experience of 4-5 years with 2 years of experience in a similar role, preferably in SaaS startups. Experience in managing international clients and shows openness to work flexibly adjusting to prospect time zones. Understanding of HRTech /Enterprise B2B SaaS solutions. Excellent communication and presentation skills. Ability to translate technical concepts into business solutions. Ability to work effectively in a fast-paced, dynamic, and self-learning environment. Our Benefits: Work with cutting-edge technologies like Machine Learning, AI, and NLP and learn from the experts in their fields in a fast-growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions, and research-oriented sessions. A work environment where you are given the freedom to develop to your full potential and become a trusted member of the team. Opportunity to contribute to the success of a fast-growing, market-leading product. Work from home setup and all the peripherals you need to succeed in our remote working package. Work is important, and so is your well-being. The work culture at impress.ai is designed to ensure a healthy balance between the two. impress.ai provides several benefits such as health insurance with no waiting period including spouse and children, vaccination support, and paid maternity and paternity leaves. We help you to set up the home office during work from home, pay your internet bills, and offer PF. Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance. Show more Show less

Sales Enablement Executive

India

3 years

None Not disclosed

Remote

Full Time

At impress.ai our mission is to make it possible to hire the best candidates faster. We combine I/O Psychology with cutting-edge AI to create application screening processes that allow recruiters to give each and every candidate a structured interview. While candidates benefit from the stress-free experience during what is traditionally a stressful period, recruiters benefit from reduced time to hire, and higher interview-to-hire ratios. Launched in 2017, impress.ai is a no-code, self-service platform that is highly focused on simplifying and accelerating various parts of the recruitment workflow. Our co-founders observed problems in hiring processes at several companies before building impress.ai. They observed challenges in candidate experience as well as recruiters having a tough time with a scale and variety of roles and handling various systems - and impress.ai was created. The Job: We are looking for a Sales Enablement Executive to play a pivotal role in driving revenue growth within the direct sales team. In this role, you will actively and consistently attain daily, monthly, and quarterly targets and always deliver business results. This role exists to effectively identify and qualify sales opportunities within our target markets. The role is expected to deliver our differentiated message to key decision-makers and will conduct much of their business remotely and digitally. The Sales Enablement Executive will manage their time, sales funnel, and customer engagement effectively to deliver the highest revenue return. Sales Enablement Executive will work in partnership with their Sales partner at the company, whether that be the CEO, AE or Sales Directors to generate leads and drive revenue. Responsibilities: Sales Enablement Executive is primarily responsible for managing the early stages of the sales process, which includes: Lead Qualification: Assessing and prioritizing inbound/outbound leads, determining fit and intent, and segmenting for follow-up. Search and pull lists of target accounts and prospect targets to contact, using online tools, searches, software platforms, and social media. Engagement and Consultation: Initiating personalized conversations via phone, email, or chat to understand needs, answer questions, and offer tailored solutions. Lead Nurturing: Maintaining regular follow-ups, sharing relevant content, and keeping leads engaged until they are ready to purchase. Collaboration: Working closely with marketing to provide feedback on lead quality and campaign effectiveness, and with sales teams for smooth handoff. CRM Management: Documenting all interactions and updates in HubSpot, our CRM system for tracking and reporting. Use our sales tech stack including Apollo.io, HubSpot and LinkedIn. Booking Meetings: Setting up discovery or sales meetings for qualified leads with sales executives or account managers. Manage pipeline development and diversification to ensure you have a strong blend of large and small qualified opportunities to maximize on-target success, reach and exceed targets, and mitigate any sales risks on a short-term and long-term basis. Work in partnership with our sales or management team to effectively qualify deals. Understand where each opportunity is in the sales cycle to make sure the buyer journey aligns with the sales process while using BANT to accumulate and validate the deal and pipeline strength. Build strong client business cases to illustrate a strong understanding of the benefits our product can deliver to clients. You Bring to the Table: A positive and go-getter attitude. Resilient mindset - after all, this is sales! 3+ years in technology/SaaS sales is preferred. Previous experience using HubSpot, ZoomInfo or Apollio.io and LinkedIn Sales Navigator A clear understanding of pipeline development and management. Proven ability to navigate opportunities through a sales process, especially qualification. A team player and someone who holds themselves accountable. Proficient time management and prioritization skills; proven abilities in a customer-oriented, fast-paced, deadline-driven environment. Detail-oriented with strong attention to tactical execution and follow-through. Self-motivated with a high degree of initiative and drive; independent. Excellent problem-solving skills and critical-thinking abilities. Our Benefits: Work with cutting-edge technologies like Machine Learning, AI, NLP and learn from the experts of their fields in a fast growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions and research-oriented sessions. Work environment where you are given the freedom to develop to your full potential and become a trusted member of the team. Opportunity to contribute to the success of a fast-growing, market-leading product. Work from home setup and all the peripherals you need to succeed in our remote working package. Work is important, so is your personal well being. The work culture at impress.ai is designed to ensure a healthy balance between the two. impress.ai provides several benefits such as health insurance with no waiting period including spouse and children, vaccination support, paid maternity and paternity leaves. We help you to set up the home office during work from home, pay your internet bills, and offer PF. Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance.

Account Delivery Manager

Ernakulam, Kerala, India

5 years

None Not disclosed

Remote

Full Time

At impress.ai our mission is to make accurate hiring easier. We combine I/O Psychology with AI to create application screening processes that allow each and every candidate to undergo a structured interview. While candidates benefit from the enhanced experience, recruiters benefit from the AI-enabled automation. We are seeking an Account Delivery Manager (Customer Success) to serve as the operational lead for key enterprise customer accounts. In this role, you will coordinate internal stakeholders, drive execution of deliverables, and ensure high-quality delivery outcomes for strategic clients. You’ll work closely with the Customer Success Director to ensure smooth post-sale execution, while maintaining internal alignment and process discipline. This role does not own commercial responsibilities, but plays a critical part in ensuring delivery excellence and customer satisfaction through executional rigor and cross-functional coordination. Responsibilities Serve as the operational point of contact for key enterprise customers, in partnership with the assigned CSM. Drive execution of account deliverables by coordinating with internal teams including Product, Engineering, Support, and Implementation. Track milestones, SLAs, risks , and escalate delivery challenges to the relevant stakeholders. Own and manage project timelines , documentation, and customer-facing reporting. Organize and maintain account documentation (project plans, meeting notes, action logs). Handle routine client communications and ensure prompt response to operational queries. Facilitate preparation and execution of Quarterly Business Reviews (QBRs) , renewal checkpoints, and strategic initiatives. Ensure operational readiness for all customer interactions—e.g., by maintaining action logs, meeting notes, project plans Provide status updates to internal and external stakeholders to ensure transparency and accountability. Identify and implement process improvements to enhance delivery and customer success operations. You Bring to the Table: 5+ years of experience in account operations, project coordination, client services, or a similar role in a SaaS or technology environment. Demonstrated experience coordinating across cross-functional teams and tracking complex deliverables. A customer-centric mindset with an ability to execute with speed, structure, and attention to detail. Excellent organizational and time management skills. Strong communication and problem-solving skills. Strong project management and stakeholder management skills. Ability to work independently in a fast-paced environment. Experience in HR related fields is preferred. Experience working with CS tools (e.g., HubSpot, Gainsight), project tools (e.g., Jira, Asana), or collaboration platforms. Our Benefits: Work with cutting-edge technologies like Machine Learning, AI, NLP and learn from the experts of their fields in a fast growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions and research-oriented sessions. Work environment where you are given the freedom to develop to your full potential and become a trusted member of the team. Opportunity to contribute to the success of a fast-growing, market-leading product. Work from home setup and all the peripherals you need to succeed in our remote working package. Work is important, so is your personal well being. The work culture at impress.ai is designed to ensure a healthy balance between the two. impress.ai provides several benefits such as health insurance with no waiting period including spouse and children, vaccination support, paid maternity and paternity leaves. We help you to set up the home office during work from home, pay your internet bills, and offer PF. Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance.

Senior Data Analyst

India

0 years

None Not disclosed

On-site

Full Time

At impress.ai our mission is to make accurate hiring easier. We combine I/O Psychology with AI to create application screening processes that allow each and every candidate to undergo a structured interview. While candidates benefit from the enhanced experience, recruiters benefit from the AI-enabled automation. Launched in 2017, impress.ai is a no-code, self-service platform that is highly focused on simplifying and accelerating various parts of the recruitment workflow. Our co-founders observed problems in hiring processes at several companies before building impress.ai. They noticed challenges in candidate experience as well as recruiters having a tough time with a large scale of hiring, the variety of roles, and handling various systems. After immense research, they found a solution to the power of AI and intelligent automation. The Job: We are looking for a Senior Data Analyst at impress.ai you will be responsible for working on all aspects of data and analytics on the impress.ai platform. This ranges from providing analytics support, to maintaining the data pipeline as well as research and development of AI/ML algorithms that are to be implemented in the platform. Responsibilities: Work closely with stakeholders to identify issues related to business and use data to propose solutions for effective decision making Build Algorithms and design experiments Write well-designed, maintainable and performant code that adheres to impress.ai coding styles, conventions and standards Use Machine learning and statistical techniques to provide solutions to problems Develop interactive dashboards and visualizations (Metabase, Looker Studio, Power BI). Manage ETL pipelines using PySpark, AWS Glue, and Step Functions. Processing, cleansing, and verifying the integrity of data used for analysis Enhancing data collection procedures to include information that is relevant for building analytic systems Communicate actionable insights using data, often for a non-technical audience. Work in cross functional teams with product managers, Software Engineers. designers, QA and Ops teams to achieve business objectives. Recruit and train a team of Junior Data Analysts You Bring to the Table: Proficient in Python and SQL for data manipulation and analysis. Experienced in multi page dashboard building (Metabase, Looker Studio or Power BI), data storytelling Strong in advanced SQL, cross-dialect querying, stored procedures, and data privacy best practices Experience with Jupyter notebooks for data exploration and documentation Experience with NLP tasks such as text and sentiment analysis Strong understanding of statistical techniques (e.g., regression, distributions, statistical tests) and their application Knowledge of with PySpark, Pandas, and AWS services like Glue, Athena, S3, Step Functions, and DMS for large-scale ETL workflows Knowledge of machine learning and deep learning techniques and their practical trade-offs Skilled in prompt engineering for LLMs (e.g., ChatGPT, Claude), with experience in RAG, Agentic AI, fine-tuning, and building scalable, secure GenAI applications Excellent problem-solving and analytical skills Effective in communicating your data as a story and the ability to influence stakeholders Effective written and verbal communicator; experienced in cross-functional collaboration Ability to document and communicate technical requirements clearly Familiar with Agile methodology, Jira, Git, and version control systems Curious and self-driven with a passion for exploring new algorithms and tools Proficient in using software engineering tools for scalable and maintainable development Our Benefits: Work with cutting-edge technologies like Machine Learning, AI, and NLP and learn from the experts in their fields in a fast-growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions, and research-oriented sessions. A work environment where you are given the freedom to develop to your full potential and become a trusted member of the team. Opportunity to contribute to the success of a fast-growing, market-leading product. Work is important, and so is your personal well-being. The work culture at impress.ai is designed to ensure a healthy balance between the two. Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance.

Customer Success Manager

Ernakulam, Kerala, India

5 years

None Not disclosed

On-site

Full Time

At impress.ai our mission is to make accurate hiring easier. We combine I/O Psychology with AI to create application screening processes that allow each and every candidate to undergo a structured interview. While candidates benefit from the enhanced experience, recruiters benefit from the AI-enabled automation. Launched in 2017, impress.ai is a no-code, self-service platform that is highly focused on simplifying and accelerating various parts of the recruitment workflow. Our co-founders observed problems in hiring processes at several companies before building impress.ai. They noticed challenges in candidate experience as well as recruiters having a tough time with a large scale of hiring, the variety of roles, and handling various systems. After immense research, they found a solution to the power of AI and intelligent automation. The Job: We are looking for a Customer Success Manager who will be responsible for customer adoption, retention, and satisfaction for a group of clients. Responsibilities: Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health. Develop success plans for customers that outline their critical success factors, metrics for success, and potential issues, and provide recommendations. Proactively partnering with internal teams in reviewing clients’ usage of the platform and periodically engaging clients. Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and ensuring on-time customer retention. Coordinate the engagement of other Impress resources (e.g. Operations, Sales, implementation, etc.) to ensure ongoing customer success. Proactively identify issues/risks and escalate internally for prompt resolution. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. You Bring to the Table: More than 5 years of experience in an Account Management or Customer Success role or similar roles where you have delivered multiple projects for a range of Customers. Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric. Solid interpersonal, communication, and presentation skills; ability to work with various teams across the board with varying skill sets. Demonstrated background in working with enterprise clients. Creative thinker with the ability to troubleshoot issues quickly and effectively. Our Benefits: Work with cutting-edge technologies like Machine Learning, AI, and NLP and learn from the experts in their fields in a fast-growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions, and research-oriented sessions. A work environment where you are given the freedom to develop to your full potential and become a trusted member of the team. Opportunity to contribute to the success of a fast-growing, market-leading product. Work is important, and so is your personal well-being. The work culture at impress.ai is designed to ensure a healthy balance between the two. Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance.

Customer Success Manager

India

5 years

None Not disclosed

On-site

Full Time

At impress.ai our mission is to make accurate hiring easier. We combine I/O Psychology with AI to create application screening processes that allow each and every candidate to undergo a structured interview. While candidates benefit from the enhanced experience, recruiters benefit from the AI-enabled automation. Launched in 2017, impress.ai is a no-code, self-service platform that is highly focused on simplifying and accelerating various parts of the recruitment workflow. Our co-founders observed problems in hiring processes at several companies before building impress.ai. They noticed challenges in candidate experience as well as recruiters having a tough time with a large scale of hiring, the variety of roles, and handling various systems. After immense research, they found a solution to the power of AI and intelligent automation. The Job: We are looking for a Customer Success Manager who will be responsible for customer adoption, retention, and satisfaction for a group of clients. Responsibilities: Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health. Develop success plans for customers that outline their critical success factors, metrics for success, and potential issues, and provide recommendations. Proactively partnering with internal teams in reviewing clients’ usage of the platform and periodically engaging clients. Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and ensuring on-time customer retention. Coordinate the engagement of other Impress resources (e.g. Operations, Sales, implementation, etc.) to ensure ongoing customer success. Proactively identify issues/risks and escalate internally for prompt resolution. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. You Bring to the Table: 5+ years of experience in an Account Management or Customer Success role or similar roles where you have delivered multiple projects for a range of Customers. Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric. Solid interpersonal, communication, and presentation skills; ability to work with various teams across the board with varying skill sets. Demonstrated background in working with enterprise clients. Creative thinker with the ability to troubleshoot issues quickly and effectively. Our Benefits: Work with cutting-edge technologies like Machine Learning, AI, and NLP and learn from the experts in their fields in a fast-growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions, and research-oriented sessions. A work environment where you are given the freedom to develop to your full potential and become a trusted member of the team. Opportunity to contribute to the success of a fast-growing, market-leading product. Work is important, and so is your personal well-being. The work culture at impress.ai is designed to ensure a healthy balance between the two. Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance.

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