Customer Success Manager

Company Description :

Customer Success Manager

This is a high-impact role ideal for someone passionate about ecommerce, fluent in the Shopify ecosystem, and excited to make a difference in a fast-paced startup environment.

What You’ll Own :

• Identify, pitch, and onboard potential Shopify merchants to Retenzy’s ecosystem.
• Understand each merchant’s business goals and map Retenzy’s features to their needs (reviews, loyalty, rewards, referrals, etc.).
• Act as the merchant’s trusted advisor, proactively guiding them on best practices to increase retention and conversions.
• Analyze merchant performance data and deliver actionable insights to improve GMV, review collection, and customer loyalty.
• Track feature usage and adoption rates, and work closely with Product & Engineering teams to suggest improvements.
• Create and execute merchant education initiatives such as onboarding sessions, webinars, and help docs.
• Build long-term, trusted relationships with Shopify merchants, turning them into Retenzy advocates.

Who You Are :

• 1-2 years of experience in Customer Success, Account Management, or Sales in a SaaS/ecommerce environment.
• Deep understanding of Shopify.
• You’ve worked with data-heavy environments (e.g., AdTech, FinTech, Loyalty platforms, or ecommerce platforms).
• Comfortable with tools like Excel, Google Sheets, and CRM platforms.
• Strong communication skills and ability to drive cross-functional collaboration.
• Bonus if you’ve worked with Shopify brands or have experience selling/implementing apps from the Shopify App Store.