Customer Success Manager

About the Role

Customer Success Manager

What You’ll Do

Project Management & Customer Success

• Act as the single point of contact for all client communications and deliverables.
• Build and maintain strong client relationships, ensuring positive experiences, loyalty, and project success.

• Support clients

  through onboarding and provide timely solutions to any challenges.

• Handle escalations professionally

  , collaborating with internal teams to resolve issues.
• Create engagement strategies and coordinate between Vajra Global teams and clients.
• Manage

  SOWs, SLAs, project plans, KPIs

  , and compliance requirements.
• Present

  monthly and quarterly reports

  , representing teams in client meetings.
• Ensure seamless delivery and communication across all client touchpoints.
• Identify short-term and long-term marketing issues and propose actionable solutions.

• Upsell and cross-sell services

  , while proactively generating leads from existing relationships.

Digital Marketing Expertise

• Demonstrate solid understanding of digital marketing concepts and best practices.
• Hands-on experience with SEO, SEM, Email Marketing, and Social Media Marketing in B2B and B2C contexts.
• Familiarity with tools such as Google Analytics, SEMrush, HubSpot, Moz, and Hootsuite.
• Strong content creation, editing, and quality assurance skills.
• Analytical, detail-oriented, and strategic thinker.

What We Are Looking For

• Excellent

  verbal and written English

  (knowledge of Hindi/Tamil is a plus).
• Strong

  interpersonal skills

  to collaborate effectively with clients and vendors.
• Ability to prioritise and manage multiple tasks across projects under tight deadlines.
• Self-motivated, proactive, and entrepreneurial, displaying ownership and accountability.
• Experience working with

  global clients.

• Strong project and client management skills.
• Analytical mindset with a focus on

  customer needs

  and solutions.
• Effective collaboration across internal teams to ensure client satisfaction.
• Willingness to learn and a keen interest in scaling up professionally.

Requirements

• 3+ years

  of experience in customer success, with at least 2 years in an agency role.
• Bachelor’s degree in Business, Marketing, or Communications.
• Masters in Marketing is an added advantage.
• Certifications in HubSpot, Google, Facebook, LinkedIn marketing tools, SEO, SMM, or Inbound Marketing are a plus.

Why Join Us?

At Vajra Global, you will play a pivotal role in driving client success while working with cutting-edge digital marketing tools and strategies. You’ll gain exposure to diverse clients, global projects, and innovative campaigns, all while growing your career in project and client management. Our collaborative environment ensures you are supported, challenged, and recognised for your contributions, making this an ideal place to sharpen your skills and make a tangible impact on business outcomes.

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