Customer Success Manager

2 years

0 Lacs

Posted:9 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Company

Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value teamwork, technological excellence, and a passion for problem-solving.

About the Role

Customer Success Manager

Key Responsibilities

Manage customer relationships

Drive onboarding and adoption

Monitor customer health metrics

Collaborate cross-functionally

Achieve retention and growth targets

Gather customer feedback

Required Qualifications

Experience & Education

2-3+ years

Bachelor's degree

Proven track record

Technical & Core Skills

CRM proficiency

Strong analytical abilities

Exceptional communication

Project management

Customer-centric mindset

Success Metrics

Performance measured by customer retention rates, Net Revenue Retention (NRR), customer satisfaction scores (NPS/CSAT), product adoption metrics, and onboarding efficiency.


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