Company Description Unolo is a field force management platform that allows companies with people in the field to know where their workforce is, what they're doing and who they are meeting. It's used extensively to manage attendance, field sales and field service. Trusted by over 50,000 employees and 1000 customers, we already have marquee clients like Adani, Airtel, Hero Fincorp and Max Hospitals. Role Description Lead our backend engineering team of 5 developers in delivering high-quality solutions. You'll be responsible for sprint management, technical guidance, and ensuring our systems run smoothly while fostering team growth. Key Responsibilities Team Leadership: Manage and mentor 5 backend engineers, conduct performance reviews, and drive team development Sprint Management: Oversee bi-weekly sprint cycles, track project progress, and ensure timely delivery Technical Oversight: Maintain code quality through reviews, monitor system health, and coordinate deployments Stakeholder Communication: Work closely with frontend, app teams, and business stakeholders for seamless project execution What You Need 5+ years of backend development with proven team leadership experience Strong technical skills in JS, Node.js, MySQL, and AWS services (EC2, RDS, CloudWatch) API development expertise with GraphQL and REST, plus experience with system integration. Agile/Sprint methodology experience with hands-on project management Excellent communication skills and ability to mentor junior developers. Ability to work on-site in Gurugram Experience in the industry or similar roles is a plus Why Join Us? High Impact Role: Direct reporting to CTO with significant technical influence Growth Opportunities: Lead initiatives in autoscaling, performance optimization, and AI tool integration Structured Process: Well-defined bi-weekly deployment cycles and sprint methodologies Collaborative Culture: Work in a supportive startup environment with cross-functional teams Tech stack NodeJS backend GraphQL + REST API middleware NextJS frontend Infrastructure running in AWS
About Company Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value teamwork, technological excellence, and a passion for problem-solving. About the Role Join Unolo's dynamic team as a Customer Success Manager where you'll drive customer retention, expansion, and advocacy. You'll serve as the primary point of contact for key accounts, ensuring customers maximize value from our platform while building long-term strategic relationships. Key Responsibilities · Manage customer relationships through proactive engagement, regular check-ins, and strategic account planning · Drive onboarding and adoption by guiding new customers through implementation and providing product training · Monitor customer health metrics to identify risks, opportunities, and expansion potential · Collaborate cross-functionally with sales, product, and support teams to ensure seamless customer experiences · Achieve retention and growth targets through strategic account management and upselling initiatives · Gather customer feedback and insights to inform product development and company strategy Required Qualifications Experience & Education · 2-3+ years in customer success, account management, or customer-facing roles in B2B SaaS · Bachelor's degree in Business, Marketing, Communications, or related field · Proven track record in client retention and revenue growth through account expansion Technical & Core Skills · CRM proficiency (Zoho, HubSpot) and advanced MS Office skills · Strong analytical abilities with experience in data analysis and SaaS metrics · Exceptional communication and presentation skills for diverse stakeholders · Project management capabilities to handle multiple accounts simultaneously · Customer-centric mindset with genuine passion for customer success Success Metrics Performance measured by customer retention rates, Net Revenue Retention (NRR), customer satisfaction scores (NPS/CSAT), product adoption metrics, and onboarding efficiency.