Customer Success Manager

About the Role:

Customer Success Manager

The ideal candidate should possess strong communication and coordination skills with a genuine interest in understanding client needs and ensuring successful solution delivery. As part of our ongoing commitment to diversity and balanced team representation, we welcome candidates who bring empathy, communication finesse, and relationship-building strength to this role.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients after implementation

• Ensure successful onboarding, training, and adoption of deployed solutions

• Build and maintain strong, long-term customer relationships

• Coordinate with internal teams (technical, support, and product) to resolve client issues efficiently

• Track customer health, usage patterns, and satisfaction metrics

• Identify upselling or cross-selling opportunities through proactive engagement

• Gather client feedback and communicate insights to the product and operations teams

• Prepare and share regular account performance reports with clients

• Ensure all client commitments and SLAs are met in a timely manner

Desired Skills & Attributes:

• Excellent communication and interpersonal skills

• Strong problem-solving and conflict-resolution abilities

• Customer-centric mindset with empathy and patience

• Ability to manage multiple client accounts simultaneously

• Basic understanding of SaaS or IoT-based solutions

• Proficiency in MS Office (Word, Excel, PowerPoint)

• Familiarity with Zoho CRM and Zoho Desk is a plus

Experience:

Fresher to 3 years of experience

• • Experience in B2B or technology-driven industries preferred