Customer Success Manager

PARK360 is seeking an energetic and driven Customer Success Manager(Female) to join our expanding Sales & Customer Management Team. This role is perfect for individuals who are passionate about Tech Sales and eager to contribute to the growth of a leading company in the Parking Automation Industry.

About the Role:

Customer Success Manager

The ideal candidate should possess strong communication and coordination skills with a genuine interest in understanding client needs and ensuring successful solution delivery. As part of our ongoing commitment to diversity and balanced team representation, we welcome candidates who bring empathy, communication finesse, and relationship-building strength to this role.

Key Responsibilities:

Serve as the primary point of contact for assigned clients after implementation

Ensure successful onboarding, training, and adoption of deployed solutions

Build and maintain strong, long-term customer relationships

Coordinate with internal teams (technical, support, and product) to resolve client issues efficiently

Track customer health, usage patterns, and satisfaction metrics

Identify upselling or cross-selling opportunities through proactive engagement

Gather client feedback and communicate insights to the product and operations teams

Prepare and share regular account performance reports with clients

Ensure all client commitments and SLAs are met in a timely manner

Desired Skills & Attributes:

Excellent communication and interpersonal skills

Strong problem-solving and conflict-resolution abilities

Customer-centric mindset with empathy and patience

Ability to manage multiple client accounts simultaneously

Basic understanding of SaaS or IoT-based solutions

Proficiency in MS Office (Word, Excel, PowerPoint)

Experience:

Fresher to 3 years of experience

Experience in B2B or technology-driven industries preferred