In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Bluecore is a Retail Performance Cloud specializing in artificial intelligence - based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation's fastest-growing private companies Job Description Overview We are seeking a highly analytical and independent Sales Operations Data Analyst to join our team. In this role, you will review, process, and analyze contract data related to closed won deals in our Salesforce CRM. The ideal candidate demonstrates meticulous attention to detail, proactively solves problems, and is capable of understanding both granular data and broader business impacts. You'll be empowered and expected to question, improve, and own our closed won deals process—ensuring impeccable data quality and process efficiency. Key Responsibilities Critical Data Validation & Analysis Interpret and review contract and deal documents for data quality, pricing, product configuration, billing schedules, and quantities with a business mindset Spot discrepancies and apply root-cause analysis, independently resolving issues wherever possible Clearly document all corrections and findings for auditability Salesforce Data Management & Correction Update and correct Salesforce opportunity records with consistently high standards of accuracy and completeness Proactively communicate recurring data/process issues and propose tactical or systemic solutions Ensure all products and financial details from closed won deals are correctly and completely recorded Periodically reconcile revenue (MRR) and surface anomalies for quick action Process Ownership & Improvement Identify blockers or inefficiencies in the contract-to-record workflow and take initiative to drive improvements Collaborate on process documentation, suggesting automation or policy adjustments as needed Maintain meticulous change histories, audit trails, and clear process guides for internal and audit use Stakeholder Engagement Liaise directly with Sales, Finance, and Legal to resolve ambiguous or unclear contract and data issues Proactively provide updates and recommendations to management regarding process health and data quality Qualifications 2+ years of hands-on Salesforce experience in an administrator, business analyst, sales/revenue operations, or power user role Solid understanding of Salesforce data models (objects, fields, reports, dashboards) and practical data troubleshooting Exceptional problem-solving and critical thinking skills; able to navigate ambiguity and independently research solutions Obsession with data quality, accuracy, and process consistency Demonstrated ability to see both detail-level and big picture impacts Well-organized, self-motivated, and able to work independently in a fast-paced environment Strong written/verbal communication; able to explain findings and proposals to both technical and non-technical stakeholders Proven experience improving or creating operational processes (please provide examples in your application) Preferred But Not Required Salesforce Administrator Certification or other Salesforce certifications Experience with contract review, billing systems, or process automation Project management experience Interview Process Candidates will complete a practical skills assessment focused on identifying real-world data and process issues, presenting solutions, and demonstrating strong critical thinking. More About Us: Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore's dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This comes to life in three core product lines: Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! The Engineering team's Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment. Bluecore's Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform. As FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients - drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer's vertical, audience behavior and product mix. As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry's top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications. You Are A Perfect Fit If You Love: Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore's technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore. Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion. Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices. Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you. Responsibilities: Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling. Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore. Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed. Develop the best technical solution possible for the toughest challenges that our customers will throw at you. Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team. Monitor the overall health and uptime of our most critical connections to clients Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore's product offering. Requirements Experience 2-7 years into Solutions Engineering. Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge. Current or past professional experience in a client-facing role, working and communicating directly with customers. Fluent in JavaScript and familiar with various other web development technologies. Ability to take ambiguous workflows and turn them into structured processes. Nice to have Expose to (interested in learning) in SQL, Python, or Google Cloud functions. Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms. Ability to grow into a client-facing technical resource as career progresses in Bluecore. Shift Timings - 6:30 PM IST - 2:30 AM IST More About Us: Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore's dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This comes to life in three core product lines: Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! QA Specialist, Campaign Development US Hours: 9AM to 5PM EST Job Description As a Quality Assurance Specialist, you will be the final checkpoint for all promotional campaigns, ensuring every email, web, and SMS message is delivered flawlessly. With an extreme eye for detail, you will conduct final reviews before deliverables reach our customers, minimizing revisions and feedback rounds. This is a unique opportunity to help reshape our workflows and contribute directly to an outstanding customer experience. Responsibilities Develop and execute comprehensive test plans based on campaign requirements and specifications. Conduct rigorous testing of email and website campaigns across multiple devices, browsers, and platforms using tools like Litmus, Email on Acid, BrowserStack, or LambdaTest to ensure flawless rendering and functionality. Verify all functional elements, including link accuracy, tracking implementation, and audience segmentation. Clearly report, track, and validate issues and defects using our internal feedback and project management systems. Analyze and document recurring issues to identify trends and help the team implement long-term solutions. Act as a point of contact for Onboarding, Customer Success, and Project Management teams for any project-specific questions and updates. Requirements Qualifications & Experience Bachelor's degree from an accredited college or university. A minimum of 2 years of hands-on experience in a production QA role. Technical Skills Solid understanding of web development fundamentals, including HTML5, CSS3, and JavaScript. Knowledge of W3C and WCAG accessibility standards and best practices. Cognitive Skills Exceptional attention to detail, with a focus on pixel-perfect execution. A strong understanding of design aesthetics, graphic standards, and brand consistency. Excellent communication and documentation skills. Tools Proficiency with browser inspector tools for cross-browser testing and debugging. Experience with Accessibility testing. Hands-on experience with design tools such as Photoshop, Sketch, or Figma . Familiarity with project management software like JIRA, Asana, Trello. Work Hours This full-time position requires working during US business hours, Monday through Friday, from 9:00 AM to 5:00 PM EST which translates to 6:30 pm till 2:30 am IST . Occasional flexibility may be needed to meet project deadlines. We offer a competitive compensation and benefits package, with a strong focus on work-life balance. If you are a results-oriented leader with a passion for building beautiful and functional marketing experiences, we encourage you to apply! More About Us: Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore's dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This comes to life in three core product lines: Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Position Title: Customer Success Manager (CSM) Location: India Department: Customer Success About the Role: We are seeking a strategic and results-oriented Customer Success Manager (CSM) to join our team. In this role, you will act as the primary client advocate and trusted advisor, driving customer performance and long-term success through strategic collaboration and impactful solutions. As the central point of contact, you'll work closely with Strategic Consultants, Technical Account Managers (TAMs), and Data Analysts to develop strategies, analyze performance, and optimize marketing initiatives. This position is ideal for someone who thrives on solving complex challenges, driving measurable outcomes, and building strong client partnerships. Key Responsibilities: Strategic Client Partnership: Serve as the main point of contact for assigned clients, deeply understanding their business goals, challenges, and marketing strategies. Develop and refine omnichannel marketing strategies that align with client objectives and drive measurable outcomes. Build trusted relationships with key stakeholders, serving as a strategic advisor and advocate for their success. Performance Optimization & Problem Solving: Partner with clients to define success metrics and establish performance benchmarks for their marketing programs. Provide regular reporting and actionable insights to clients, demonstrating ROI and identifying areas for improvement. Monitor campaign performance metrics in collaboration with Data Analysts, identifying trends, risks, and opportunities. Proactively identify potential gaps in performance or alignment and develop proactive solutions to enhance results. Address client challenges promptly, coordinating across internal teams to resolve issues and mitigate risks. Driving Customer Strategy: Lead regular strategic planning sessions with clients, reviewing performance, aligning on objectives, and planning upcoming initiatives. Share best practices and industry trends to help clients innovate and stay ahead in their markets. Identify growth opportunities, including upselling and cross-selling solutions that align with client goals. Stay up-to-date on industry trends, tools, and best practices to deliver innovative strategies and insights. Cross-Functional Collaboration: Act as the voice of the client internally, advocating for their needs and ensuring alignment across teams. Collaborate with internal and client technical teams to ensure seamless integration, data flow optimization, and technical excellence in campaign execution. Partner with Data Analysts to uncover data-driven insights that inform strategy and improve campaign outcomes. Work closely with internal teams, including Production Developers and Deliverability Specialists, to ensure campaigns are executed flawlessly and align with strategic goals. Provide feedback to internal Product and Marketing teams to enhance product offerings, workflows, and client experience. Qualifications: Strategic and Analytical Skills: Proven ability to develop and implement strategies that drive measurable results for clients. Strong analytical skills with experience interpreting data and providing actionable recommendations. Expertise in marketing campaign strategy, customer lifecycle management and performance measurement and optimization. Collaboration and Communication Skills: Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders. Experience working cross-functionally with technical, strategic, and data teams to deliver client success. Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively. Technical Skills: High proficiency using spreadsheets (MS Excel, Google Sheets ) and creating presentations (MS Powerpoint, Google Slides ) for client deliverables. Proficiency in analytics tools, including Google Analytics and Adobe Analytics , to interpret campaign and audience data effectively. Experience using reporting platforms such as Tableau , Power BI , or similar tools. Understanding of email marketing KPIs, segmentation, and personalization best practices. Familiarity with marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, HubSpot). Familiarity working with ecommerce platforms (Shopify, Magento, etc.) is a plus. Education and Experience: Bachelor's degree in Marketing, Business, or a related field. 2-4+ years of experience in customer success, account management, or a similar client-facing role. Experience working with enterprise-level retail clients with complex marketing programs. More About Us: Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore's dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This comes to life in three core product lines: Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Team Lead, Forward Deployed Engineering Description A Bluecore Team Lead, Forward Deployed Engineering is a player-coach role, responsible for the day-to-day tasks of a Forward Deployed Engineer and the operational success of the other Forward Deployed Engineers. Bluecore's Forward Deployed Engineer (FDE) unit is a client-facing software engineering team dedicated to understanding, advising, and implementing data feeds and website scripts to create and maintain a data ecosystem to power Bluecore's platform. As FDE, you will bring your technical know-how to the main connections of the Bluecore engine to our clients - drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer's vertical, audience behavior and product mix. Responsibilities Team Lead Recruit, hire, coach, and manage a team of FDEs fostering a culture of communication, learning, and continuous improvement. Develop a deep understanding of Bluecore's technical operations to serve as an escalation for both internal stakeholders and external clients, when necessary. Facilitate on the day-to-day of FDE responsibilities, providing guidance, assistance, or escalation as needed to ensure timeliness and quality of our team's output. Fostering innovation and technical excellence. Understand, advocate, and collaborate to identify and drive improvements for our clients or team members. Forward Deployed Engineer Understand Bluecore's and clients platform, capabilities, and constraints. Collaborate with internal team members and clients to align on outcomes, requirements, and any blockers when scoping or performing code updates. Write and maintain custom solutions through: JavaScript code deployed on clients' ecommerce websites Data ingestion and export jobs in Python and/or SQL JavaScript code in Google Cloud Functions to accommodate bespoke third party connections for the purposes of data transfer Participate in a rotating on-call schedule to ensure maximum consistency and accuracy of client data. Requirements 5+ years of full-time work experience at a tech company or a startup Experience in developing using a broad range of web technologies, including: HTML, CSS, JavaScript, Python, SQL, REST/SOAP APIs, XML/JSON, tag management, git Formal degree, work experience, or personal projects (required) Problem-solving skills that enable you to identify and advise the best solutions Must be comfortable working day-to- day with cloud-based workflow tools, such as Salesforce, Jira, Google Apps, Airtable, and Slack Excellent written and verbal communication Nice to Haves Marketing technology experience Knowledge of eCommerce platforms and Email Service Providers (ESPs) Previous leadership experience More About Us: Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore's dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This comes to life in three core product lines: Bluecore Communicate™ a modern email service provider (ESP) + SMS Bluecore Site™ an onsite capture and personalization product Bluecore Advertise™ a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
As a Team Lead, Forward Deployed Engineering at Bluecore, you will play a pivotal role in managing a team of Forward Deployed Engineers (FDE) while also being responsible for the operational success of the FDE unit. Your primary focus will be on understanding, advising, and implementing data feeds and website scripts to create and maintain a data ecosystem that powers Bluecore's platform. **Responsibilities:** - **Team Lead:** - Recruit, hire, coach, and manage a team of FDEs, fostering a culture of communication, learning, and continuous improvement. - Develop a deep understanding of Bluecore's technical operations to serve as an escalation point for internal stakeholders and external clients. - Facilitate the day-to-day responsibilities of FDEs, providing guidance, assistance, or escalation as needed to ensure the timeliness and quality of the team's output. - Foster innovation and technical excellence by identifying and driving improvements for clients and team members. - **Forward Deployed Engineer:** - Understand Bluecore's and clients" platforms, capabilities, and constraints. - Collaborate with internal team members and clients to align on outcomes, requirements, and any blockers when scoping or performing code updates. - Write and maintain custom solutions including JavaScript code deployed on clients" ecommerce websites, data ingestion and export jobs in Python and/or SQL, and JavaScript code in Google Cloud Functions for data transfer. - Participate in a rotating on-call schedule to ensure consistency and accuracy of client data. **Requirements:** - 5+ years of full-time work experience at a tech company or startup. - Experience in developing using web technologies like HTML, CSS, JavaScript, Python, SQL, REST/SOAP APIs, XML/JSON, tag management, and git. - Formal degree, work experience, or personal projects are required. - Strong problem-solving skills and comfort with cloud-based workflow tools. - Excellent written and verbal communication skills. **Nice to Haves:** - Marketing technology experience and knowledge of eCommerce platforms and Email Service Providers (ESPs). - Previous leadership experience. At Bluecore, we are a multi-channel personalization platform that empowers retailers in a digital-first world. Our innovative solutions unify shopper and product data to deliver personalized experiences at scale. With products like Bluecore Communicate, Bluecore Site, and Bluecore Advertise, we help brands personalize 100% of communications delivered to consumers through their shopping experiences. If you are a proactive and tech-savvy individual looking to make a difference in the world of digital marketing, Bluecore is the place for you!,
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for their retail ecommerce customers! Bluecore is a Retail Performance Cloud specializing in artificial intelligence-based workflows. Their unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger, and Best Buy Canada, increase their performance with less effort leveraging their products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation's fastest-growing private companies. We are seeking a highly analytical and independent Sales Operations Data Analyst to join our team. In this role, you will review, process, and analyze contract data related to closed won deals in our Salesforce CRM. The ideal candidate demonstrates meticulous attention to detail, proactively solves problems, and is capable of understanding both granular data and broader business impacts. You'll be empowered and expected to question, improve, and own our closed won deals process ensuring impeccable data quality and process efficiency. **Key Responsibilities** - Critical Data Validation & Analysis - Interpret and review contract and deal documents for data quality, pricing, product configuration, billing schedules, and quantities with a business mindset - Spot discrepancies and apply root-cause analysis, independently resolving issues wherever possible - Clearly document all corrections and findings for auditability - Salesforce Data Management & Correction - Update and correct Salesforce opportunity records with consistently high standards of accuracy and completeness - Proactively communicate recurring data/process issues and propose tactical or systemic solutions - Ensure all products and financial details from closed won deals are correctly and completely recorded - Periodically reconcile revenue (MRR) and surface anomalies for quick action - Process Ownership & Improvement - Identify blockers or inefficiencies in the contract-to-record workflow and take initiative to drive improvements - Collaborate on process documentation, suggesting automation or policy adjustments as needed - Maintain meticulous change histories, audit trails, and clear process guides for internal and audit use - Stakeholder Engagement - Liaise directly with Sales, Finance, and Legal to resolve ambiguous or unclear contract and data issues - Proactively provide updates and recommendations to management regarding process health and data quality **Qualifications** - 2+ years of hands-on Salesforce experience in an administrator, business analyst, sales/revenue operations, or power user role - Solid understanding of Salesforce data models (objects, fields, reports, dashboards) and practical data troubleshooting - Exceptional problem-solving and critical thinking skills; able to navigate ambiguity and independently research solutions - Obsession with data quality, accuracy, and process consistency - Demonstrated ability to see both detail-level and big picture impacts - Well-organized, self-motivated, and able to work independently in a fast-paced environment - Strong written/verbal communication; able to explain findings and proposals to both technical and non-technical stakeholders - Proven experience improving or creating operational processes (please provide examples in your application) **Preferred But Not Required** - Salesforce Administrator Certification or other Salesforce certifications - Experience with contract review, billing systems, or process automation - Project management experience Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform and, using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore's dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.,