Customer Success Manager

Mantras2success Consultants

2 - 7 years

20 - 25 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

client engagement supply chain product adoption aiml customer retention artificial intelligence account management driving operations stakeholder management saas key account management leadership retention communication skills ml

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage
end-to-end client engagement
including onboarding, training, and adoption.
Drive usage and
product adoption
across key D2C and SMB accounts.
Collaborate closely with
Product and Delivery teams
as the customer advocate.
Track and analyze
success metrics
to ensure consistent platform utilization.
Identify potential risks early and implement proactive solutions for retention.

Required Skills & Experience

2+ years
of experience in
SaaS Customer Success
or
Account Management
.
Prior experience
on the brand side of supply chain / D2C operations
is
mandatory
.
Exposure to
AI/ML-led or analytics-driven SaaS products
is a strong plus.
Excellent
communication, stakeholder management,
and
problem-solving
abilities.
Demonstrated
ownership mindset
and comfort working in fast-paced, dynamic environments.
Experience managing
strategic or enterprise-level clients
will be preferred.

Key Skills :

Key Account Management
Client Relationship
Relationship Management
Customer Success
Client Success
Customer Retention
Onbaording

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