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Customer Success Manager

Customer Success Manager

Hireginie

3 - 6 years

0 Lacs

bengaluru karnataka india

Posted:16 hours ago| Platform:

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Skills Required

saas tracking management analytics engagement logistics onboarding resolve collaboration support retention marketing automation portfolio communication wms tms multitasking reports recruitment

Work Mode

On-site

Job Type

Full Time

Job Description

Our Client:

Title: Customer Success Manager

Location: Bangalore

Education: Graduate

Experience: 3 - 6 Years

About the Role:

Roles & Responsibilities:

3-6 years experience in customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology.
Manage a portfolio of accounts, driving engagement, retention, and growth.
Lead onboarding for new clients and support implementation needs.
Conduct regular business reviews with C-level executives to share insights and identify opportunities.
Act as the primary contact for escalated technical issues, ensuring timely resolution with internal teams.
Build deep platform expertise to guide users and serve as a trusted advisor to maximize value.
Collaborate with global teams and own key customer success KPIs, including dollar retention and expansion.

Requirement:

3–6 years of experience in customer-facing roles with a proven track record of delivering results.
Excellent verbal and written communication skills; able to explain technical concepts clearly to all stakeholders.
Exposure to eCommerce platforms, OMS, WMS, TMS, or supply chain/logistics systems is a plus.
Strong project management, multitasking, and attention to detail, capable of handling multiple priorities.
Customer-focused, quick learner, team player, with experience in preparing business reports and QBRs.

About Hireginie:

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