Customer Success Manager - Events & Exhibitions

Job Title: Sr.Manager - Customer Success

Key Role : Business Development Manager – Events & Exhibitions

or Customer Success Manager

Company:

Experience Required:

Languages:

Joining:

About EventExpo Technology Solutions Pvt. Ltd.:

EventExpo Technology Solutions Pvt. Ltd. is a leading event organizing and experiential marketing company that specializes in delivering world-class corporate events, exhibitions, brand activations, and more. We blend creativity with strategy to design memorable event experiences for top-tier brands and organizations.

Why Join ETS?

The global event management market is projected to reach $1,552.9 billion by 2028, growing at a Compound Annual Growth Rate (CAGR) of 11.2% from 2021 to 2028. The wedding industry alone is valued at $160 billion in India. With the rise of technology-driven experiences, ETS is set to grab the enormous untapped potential in revolutionizing how events / Exhibitions are planned, managed, and executed.

About the Role

highly experienced, dynamic Business Development Manager

Key Responsibilities

🔸 Client Acquisition & Business Growth

• Target new business opportunities with corporates, government bodies, industry associations, and exhibition organizers.
• 
  
• Drive lead generation and convert qualified leads into high-value clients for

  events, exhibitions, and stall fabrication

  .
• 
  
• Understand client pain points and craft

  tailored solutions

  that address both business goals and experiential objectives.

🔸 Strategic Sales Development

• Create and implement business strategies to

  expand market presence

  and penetrate untapped sectors.
• 
  
• Stay informed on competition, market shifts, and client demands to adjust approaches accordingly.
• 
  
• Work on pricing strategies and positioning for

  high-conversion proposals

  .

🔸 Industry-Specific Execution Experience

• Leverage in-depth knowledge of

  venue coordination, fabrication timelines, permits, vendor ecosystems, and exhibition cycles

  .
• 
  
• Ensure high-quality proposals for

  B2B exhibitions, conferences, brand activations, and custom booth setups

  .
• 
  
• Offer value-driven, consultative sales experiences to clients.

🔸 Client Relations & Internal Collaboration

• Act as the senior point of contact for all client matters — from initial discovery to post-event debrief.
• 
  
• Coordinate closely with internal teams — design, fabrication, production, servicing — to deliver on client expectations.
• 
  
• Ensure smooth communication flow, timelines, and quality adherence.

🔸 Team Mentorship & Leadership

• Mentor and guide junior sales or BD executives.
• 
  
• Collaborate cross-functionally to ensure

  proposal alignment, client experience, and execution quality

  .
• 
  
• Represent the company at trade shows, expos, and client presentations.

🔸 Reporting & Forecasting

• Maintain accurate reports for leads, proposals, conversions, and revenue targets.
• 
  
• Present regular business updates to leadership.
• 
  
• Meet and exceed

  monthly/quarterly sales KPIs

  and growth objectives.

Candidate Requirements

• 10+ years of total experience

  with at least

  8 years in the events/exhibitions industry

  .
• 
  
• Proven ability to

  bring in new business independently

  and convert high-value opportunities.
• 
  
• Strong knowledge of

  event execution, fabrication processes, on-ground management

  , and budgeting.
• 
  
• Excellent interpersonal, negotiation, and client presentation skills.
• 
  
• Familiarity with CRM tools, proposal formats, and Microsoft Office.
• 
  
• A

  strategic thinker

  with a sharp eye for business potential.
• 
  
• A

  go-getter

  with strong industry relationships and lead-generation capability.
• 
  
• A team player who thrives in fast-paced, collaborative environments.
• 
  
• Willing to travel for client meetings, events, and trade expos.

Why ETS?

Founded in 2019, ETS is a Govt of India recognized startup with a solid presence across multiple sectors, delivering excellence in event technology, exhibitions, interiors, corporate films, and infrastructure. As part of our team, you will be a critical part of our leadership team, spearheading business success.

Ready to make your mark on the future of events? 🌟

Apply Now

Send your resume to: nithya@eventozo.com/9626700020

Submit your application at: https://www.eventexpo.co.in/careers

Take the next step in your entrepreneurial journey with ETS!