Customer Success Manager - Events & Exhibitions

10 years

0 Lacs

Posted:6 days ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Job Title: Sr.Manager - Customer Success

Key Role : Business Development Manager – Events & Exhibitions

or Customer Success Manager

Company:

Experience Required:

Languages:

Joining:

About EventExpo Technology Solutions Pvt. Ltd.:

EventExpo Technology Solutions Pvt. Ltd. is a leading event organizing and experiential marketing company that specializes in delivering world-class corporate events, exhibitions, brand activations, and more. We blend creativity with strategy to design memorable event experiences for top-tier brands and organizations.

 

Why Join ETS?

The global event management market is projected to reach $1,552.9 billion by 2028, growing at a Compound Annual Growth Rate (CAGR) of 11.2% from 2021 to 2028. The wedding industry alone is valued at $160 billion in India. With the rise of technology-driven experiences, ETS is set to grab the enormous untapped potential in revolutionizing how events / Exhibitions are planned, managed, and executed.

 

About the Role

highly experienced, dynamic Business Development Manager

Key Responsibilities

🔸 Client Acquisition & Business Growth

  • Target new business opportunities with corporates, government bodies, industry associations, and exhibition organizers.

  • Drive lead generation and convert qualified leads into high-value clients for

    events, exhibitions, and stall fabrication

    .

  • Understand client pain points and craft

    tailored solutions

    that address both business goals and experiential objectives.

🔸 Strategic Sales Development

  • Create and implement business strategies to

    expand market presence

    and penetrate untapped sectors.

  • Stay informed on competition, market shifts, and client demands to adjust approaches accordingly.

  • Work on pricing strategies and positioning for

    high-conversion proposals

    .

🔸 Industry-Specific Execution Experience

  • Leverage in-depth knowledge of

    venue coordination, fabrication timelines, permits, vendor ecosystems, and exhibition cycles

    .

  • Ensure high-quality proposals for

    B2B exhibitions, conferences, brand activations, and custom booth setups

    .

  • Offer value-driven, consultative sales experiences to clients.

🔸 Client Relations & Internal Collaboration

  • Act as the senior point of contact for all client matters — from initial discovery to post-event debrief.

  • Coordinate closely with internal teams — design, fabrication, production, servicing — to deliver on client expectations.

  • Ensure smooth communication flow, timelines, and quality adherence.

🔸 Team Mentorship & Leadership

  • Mentor and guide junior sales or BD executives.

  • Collaborate cross-functionally to ensure

    proposal alignment, client experience, and execution quality

    .

  • Represent the company at trade shows, expos, and client presentations.

🔸 Reporting & Forecasting

  • Maintain accurate reports for leads, proposals, conversions, and revenue targets.

  • Present regular business updates to leadership.

  • Meet and exceed

    monthly/quarterly sales KPIs

    and growth objectives.

Candidate Requirements

  • 10+ years of total experience

    with at least

    8 years in the events/exhibitions industry

    .

  • Proven ability to

    bring in new business independently

    and convert high-value opportunities.

  • Strong knowledge of

    event execution, fabrication processes, on-ground management

    , and budgeting.

  • Excellent interpersonal, negotiation, and client presentation skills.

  • Familiarity with CRM tools, proposal formats, and Microsoft Office.

  • A

    strategic thinker

    with a sharp eye for business potential.

  • A

    go-getter

    with strong industry relationships and lead-generation capability.

  • A team player who thrives in fast-paced, collaborative environments.

  • Willing to travel for client meetings, events, and trade expos.

Why ETS?

Founded in 2019, ETS is a Govt of India recognized startup with a solid presence across multiple sectors, delivering excellence in event technology, exhibitions, interiors, corporate films, and infrastructure. As part of our team, you will be a critical part of our leadership team, spearheading business success.

Ready to make your mark on the future of events? 🌟

Apply Now

Send your resume to: nithya@eventozo.com/9626700020

Submit your application at: https://www.eventexpo.co.in/careers


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