Customer Success Manager

Customer Success Manager

Key Responsibilities

• Act as the primary customer experience leader for high-value clients across DC and Cloud solutions.
• Communicate crisply and clearly across all levels of the organization, including C-level executives.
• Lead customer workshops and executive engagements independently, with a strong grasp of both technical and business outcomes.
• Build and maintain trusted relationships with clients by proactively identifying issues and driving internal resolution with speed and accountability.
• Exhibit a calm yet assertive demeanor, especially under pressure; resilient and thick-skinned with a customer-first mindset.
• Champion and advocate for customer needs internally while balancing business priorities.
• Drive revenue growth through strategic customer engagement, upsell opportunities, and business development initiatives.
• Collaborate cross-functionally with Sales, Product, Delivery, and Support teams to ensure seamless customer journeys.
• Represent the company’s brand with integrity, empathy, and excellence at all times.

Required Skills and Qualifications

• 8+ years of experience in customer-facing roles within the tech, cloud, or data center industry.
• Background in leading customer engagements for enterprise-level clients.
• Experience running executive workshops, QBRs, or customer strategy sessions independently.
• Proven background in

  Customer Experience, Customer Success, or Strategic Account Management

  .
• Strong communication skills: articulate, concise, persuasive, and personable.
• Professional, engaging personality with a calm, confident attitude under pressure.
• Highly

  proactive

  , solution-oriented, and capable of foreseeing and mitigating customer challenges.
• Experience in

  Data Center and Cloud technologies

  is

  mandatory

  .
• Executive presence and proven experience engaging directly with

  C-level stakeholders

  .
• Self-starter who takes ownership and operates with minimal oversight.
• Demonstrated ability to drive

  advocated revenue

  and foster business development.
• Strong leadership qualities with the ability to mentor and influence others.

This role is ideal for someone who embodies resilience, leadership, and a customer-first mindset. If you are passionate about transforming customer experiences and driving strategic growth, we’d love to hear from you.