Customer Success Manager

About Alteryx

Alteryx empowers data-driven decision-making for organizations around the world. Our platform helps customers automate analytics, accelerate insights, and realize real business value. As a Customer Success Manager (CSM), you will help our customers maximize their success with Alteryx and become advocates for our technology and our brand.

About the Role

We are seeking a dynamic, customer-focused Customer Success Manager who brings both business acumen and technical proficiency. In this role, you will manage a portfolio of customers—delivering strategic engagement and scalable success motions while acting as a trusted advisor to drive adoption, value realization, and long-term loyalty.
You will work from our Bengaluru office, supporting customers during US business hours (Mountain Standard Time).

Key Responsibilities

• Customer Relationship Management: Build strong relationships with technical and business stakeholders.
• Onboarding and Enablement: Guide customers through onboarding, product training, and early milestones.
• Adoption and Value Delivery: Conduct outcome-based success planning, health checks, and workshops.
• Technical Guidance: Lead technical sessions to design and optimize workflows.
• Health Monitoring and Risk Mitigation: Track customer health and address risks proactively.
• Revenue Growth Support: Proactively identify expansion, cross-sell, and upsell opportunities within your accounts and collaborate with Sales to build and influence a strong pipeline for revenue growth.
• Operational Excellence: Maintain documentation and execute structured engagement plans.
• Cross-functional Collaboration: Act as the voice of the customer internally.

Who You Are

• 4–7 years' experience in Customer Success, Account Management, Customer Support or related fields.
• Strong technical skills; hands-on experience with Alteryx Designer.
• Working knowledge of SQL, Python, or similar.
• Excellent problem-solving and consultative skills.
• Ability to manage 35–50 accounts with varying complexities.
• Strong communication and presentation skills.
• Highly organized, proactive, and adaptable.
• Willingness to work in US business hours (MST) from an office-based setting.

Preferred Qualifications

• Alteryx Advanced Certification or equivalent.
• Familiarity with Gainsight, Salesforce, or other customer success tools.
• Experience working with enterprise or large mid-market customers.

Why Join Us?

At Alteryx, Customer Success is at the heart of our mission. Join a passionate, high-performing team where you'll drive real outcomes for customers, expand your technical and strategic skills, and grow your career in one of the most exciting spaces in tech—data and analytics.