Job
Description
About the Company: We are a fast-growing B2B SaaS company, committed to delivering cutting-edge solutions that empower businesses globally. Our mission is to ensure customer success through exceptional products, proactive support, and continuous innovation. About the Role: We’re seeking a proactive, customer-centric Customer Success Manager to drive client satisfaction, retention, and growth. You’ll be the trusted advisor for our clients, maximizing their experience and ensuring long-term success with our platform. Key Responsibilities Manage and nurture client accounts, guiding them through onboarding, adoption, and renewals. Act as the primary customer liaison, ensuring their objectives are effectively met through our product. Monitor and analyze customer health metrics, addressing potential issues proactively to minimize churn. Conduct regular business reviews and strategic planning sessions with customers. Collaborate cross-functionally with Sales, Product, Engineering, and Support teams to resolve customer issues. Educate clients on product features, best practices, and new releases. Must-Have Skills & Qualifications: 2–5 years of experience in Customer Success, Account Management, or similar roles in SaaS or B2B technology sectors. Exceptional communication, presentation, and interpersonal skills. Proven problem-solving skills and a strong customer-focused mindset. Ability to analyze customer data to inform strategies and decisions. Familiarity with CRM and customer success tools (e.g., HubSpot, Intercom, Excel). Technical aptitude and comfort navigating SaaS and cloud technologies. Preferred Prior experience working in startups or fast-growth environments. Knowledge of key customer success metrics (e.g., NRR, CSAT, Customer Health Scores). Previous sales or relationship management experience. Basic understanding of APIs, integrations, and technical aspects of SaaS products. Skills: customer success metrics,crm,technical aptitude,prior sales,customer data analysis,integrations,saas products,account management,high-growth saas,business analysis,customer success,apis,relationship management,cloud technologies,startups,cs tools,organized,detail-oriented,organizational skills,presentation,communication,relationship building,relationship-building,crm tools,proactive,data analysis,problem-solving Show more Show less
