Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurugram
>
Leena Ai
>
Customer Success Manager (Account Management - Growth)

Customer Success Manager (Account Management - Growth)

Leena Ai

3 - 6 years

9 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

career development automation product engineering relationship building machine learning itsm automation tools product sales account management salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Leena AI:

Leena AI is a leading AI-powered enterprise automation platform that helps organizations streamline their employee and customer experiences. Our innovative solutions leverage cutting-edge artificial intelligence and machine learning to enhance productivity and engagement.

Job Summary:

As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring they maximize the value of Leena AIs solutions. You will serve as a trusted advisor, helping clients achieve their business objectives by leveraging AI-driven automation.

Key Responsibilities:

Act as the primary point of contact for assigned customers, ensuring their success with Leena AI s platform.

Onboard new customers, guiding them through implementation, best practices, and successful adoption of the platform.

Build strong relationships with key stakeholders and decision-makers to drive product adoption and expansion.

Monitor customer health metrics, proactively addressing concerns and identifying growth opportunities.

Conduct regular check-ins, business reviews, and training sessions to optimize the customer experience.

Work closely with internal teams (Sales, Product, Engineering, and Support) to escalate and resolve customer issues efficiently.

Advocate for customers needs and provide feedback to internal teams to enhance product development.

Develop and maintain customer success strategies to improve retention, engagement, and expansion.

Requirements:

3+ years of experience in Customer Success, Account Management, or a related role within an enterprise SaaS environment.

Strong understanding of AI-powered automation tools, ITSM, and enterprise collaboration platforms.

Excellent communication, presentation, and relationship-building skills.

Proven ability to analyze customer needs, solve problems, and drive product adoption.

Experience working with cross-functional teams and influencing product roadmaps based on customer feedback.

Ability to manage multiple customers and prioritize tasks effectively.

Familiarity with customer success tools such as Gainsight, Salesforce, Zendesk, or similar.

Preferred Qualifications:

Experience in HR Tech, IT Service Management (ITSM), or enterprise automation solutions.

Prior experience working with AI-driven platforms and chatbots.

Ability to work in a fast-paced, evolving startup environment.

Why Join Leena AI?

Opportunity to work with a cutting-edge AI platform that is transforming enterprise automation.

Be part of a dynamic, innovative, and high-growth company.

Work with a passionate and collaborative team.

Competitive compensation, benefits, and career development opportunities.

More Jobs at Leena Ai

Senior Sales Development Representative

Gurugram

5.0 - 8.0 yrs

INR 12 - 14 Lacs

Backend Developer - Node.js

Gurugram

3.0 - 6.0 yrs

INR 6 - 10 Lacs

Senior Sales Development Role - North America Market

Gurugram, Bengaluru

3.0 - 8.0 yrs

INR 16 - 20 Lacs

Senior QA Engineer (Manual)

Gurugram

4.0 - 6.0 yrs

INR 6 - 8 Lacs

Quality Assurance (QA) Manager

Gurugram

6.0 - 11.0 yrs

INR 8 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Machine Learning Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Leena Ai

Human Resources Technology

N/A

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Success Manager (Account Management - Growth)