Customer Success Intern

SmartSense

Responsibilities:

• Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementation.
• Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals.
• Identify upselling and cross-selling opportunities to expand customer use of the company’s products and services.
• Oversee the customer lifecycle management and identify areas for optimization.
• Conduct customer onboarding sessions to ensure successful product adoption.
• Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions.
• Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage.
• Assist in the development of customer success playbooks and resources.
• Serve as the liaison between customers and internal teams, such as product development, sales, and support.
• Manage customer escalations and ensure issues are resolved quickly and effectively.

Qualifications and Skills required:

• A minimum of a bachelor’s degree in a relevant field is a must for this role.
• Interest and Experience in client onboarding, reporting, and stakeholder management roles.
• Proficiency in Microsoft Excel and other relevant software applications.
• Experience with dashboard and data visualization tools.
• Experience in creating intuitive and visually appealing dashboards is essential.
• Strong analytical skills and attention to detail.
• Excellent interpersonal and communication skills.
• Knowledge of BI tools such as Power BI and Tableau is a plus.
• Basic understanding of energy management and sustainability principles.
• Assets technical knowledge will be considered an advantage.