Key Responsibilities Providing L1 support to customers across the globe Proper coordination with the clients for support beyond L1 To be in regular touch with the existing customers and ensure they are kept excited throughout the year Ensure positive feedback from the customers. Develop a strong bond with the different teams of the company like supply chain, sales, product etc. and proactively report various issues / problems being encountered by the customers Sharpen knowledge of the platform, technologies, use cases and CBM, other company offerings so as to promote the new offers to customers while providing L1 support Show more Show less
We are seeking a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. In this role, you will be responsible for efficiently onboarding clients onto the SmartSense platform, creating interactive dashboards & customized reports, and ensuring relevant stakeholders/client satisfaction through effective communication and support. Responsibilities: Onboard new clients onto the SmartSense platform in accordance with the requirements outlined in scope documents. Ensure seamless transition and setup for clients, addressing any concerns or issues promptly. Develop customized dashboard and Excel reports tailored to meet the specific needs of clients. Ensure accuracy and clarity in reporting to facilitate informed decision-making. Collaborate with internal stakeholders and clients to understand their requirements effectively. Deliver solutions and services that align with stakeholder expectations and project objectives. Demonstrate excellent communication skills, both written and verbal, to effectively interact with clients and internal teams. Providing training to the clients on the functionalities and features of the SmartSense platform. Proactively identify opportunities for improvement in the overall onboarding process. Provide constructive feedback and suggestions to the product and development teams for enhancements and optimizations. Qualifications and Skills required: A minimum of a bachelor’s degree in a relevant field is a must for this role. Interest and Experience in client onboarding, reporting, and stakeholder management roles. Proficiency in Microsoft Excel and other relevant software applications. Experience with dashboard and data visualization tools. Experience in creating intuitive and visually appealing dashboards is essential. Strong analytical skills and attention to detail. Excellent interpersonal and communication skills. Knowledge of BI tools such as Power BI and Tableau is a plus. Basic understanding of energy management and sustainability principles. Assets technical knowledge will be considered an advantage.
We are looking for a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. Your main responsibility will be efficiently onboarding clients onto the SmartSense platform, creating interactive dashboards & customized reports, and ensuring client satisfaction through effective communication and support. As a Client Onboarding Intern, you will onboard new clients onto the SmartSense platform according to scope documents, ensuring a smooth transition and setup while addressing any concerns promptly. You will develop customized dashboards and Excel reports tailored to meet clients" specific needs, ensuring accuracy and clarity for informed decision-making. Collaboration with internal stakeholders and clients to understand their requirements effectively is crucial to deliver solutions that align with stakeholder expectations and project objectives. Your role will also involve demonstrating excellent communication skills, both written and verbal, to interact effectively with clients and internal teams. Providing training to clients on the functionalities and features of the SmartSense platform and proactively identifying opportunities for process improvement will be key responsibilities. Additionally, you will provide constructive feedback and suggestions to the product and development teams for enhancements and optimizations. Qualifications and Skills required: - A minimum of a bachelor's degree in a relevant field is a must. - Interest and Experience in client onboarding, reporting, and stakeholder management roles. - Proficiency in Microsoft Excel and other relevant software applications. - Experience with dashboard and data visualization tools. - Experience in creating intuitive and visually appealing dashboards. - Strong analytical skills and attention to detail. - Excellent interpersonal and communication skills. - Knowledge of BI tools such as Power BI and Tableau is a plus. - Basic understanding of energy management and sustainability principles. - Assets technical knowledge will be considered an advantage.,
Ecolibrium is on a mission to help organizations achieve sustainable prosperity by harmonizing people, planet, and profit. Our innovative digital platform, SmartSense, empowers organizations to discover, improve, manage, and report their ESG performance. By leveraging IoT networks to capture complex data and translating it into actionable intelligence, we help optimize energy consumption, monitor assets, and drive direct savings to the bottom line. Join our team to tackle complex ESG challenges while enjoying personal growth, development, and recognition in a collaborative and open company culture. Key Responsibilities: Assist in executing marketing campaigns, coordinating with teams, and managing deliverables. Conduct market research to identify industry trends, competitor activities, and potential opportunities. Support lead generation efforts through data collection and segmentation. Manage marketing materials, social media content, and other promotional activities. Assist in prospecting efforts by identifying key decision-makers and roles within target organizations. Collaborate with the sales team to align research with sales goals and strategies. Research and build a comprehensive database of potential contacts, including email addresses and phone numbers. Qualifications & Skills: Currently pursuing or recently completed a degree in Marketing, Business Administration, or a related field. Strong research and analytical skills with keen attention to detail. Proficiency in Microsoft Office (Word, Excel, PowerPoint); familiarity with CRM tools like HubSpot or Salesforce is a plus. Excellent written and verbal communication skills. Ability to work both independently and collaboratively in a fast-paced environment. What We Offer: Hands-on experience in solving real-world ESG challenges. Opportunities for personal and professional growth within a supportive and dynamic team. Exposure to cutting-edge technology and sustainable business solutions. If youre passionate about sustainability, data-driven solutions, and innovative marketing, wed love to hear from you! Apply Now and join us in making a meaningful impact Show more Show less
We are seeking a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. In this role, you will be responsible for efficiently onboarding clients onto the SmartSense platform, creating interactive dashboards & customized reports, and ensuring relevant stakeholders/client satisfaction through effective communication and support. Responsibilities: Onboard new clients onto the SmartSense platform in accordance with the requirements outlined in scope documents. Ensure seamless transition and setup for clients, addressing any concerns or issues promptly. Develop customized dashboard and Excel reports tailored to meet the specific needs of clients. Ensure accuracy and clarity in reporting to facilitate informed decision-making. Collaborate with internal stakeholders and clients to understand their requirements effectively. Deliver solutions and services that align with stakeholder expectations and project objectives. Demonstrate excellent communication skills, both written and verbal, to effectively interact with clients and internal teams. Providing training to the clients on the functionalities and features of the SmartSense platform. Proactively identify opportunities for improvement in the overall onboarding process. Provide constructive feedback and suggestions to the product and development teams for enhancements and optimizations. Qualifications and Skills required: A minimum of a bachelor’s degree in a relevant field is a must for this role. Interest and Experience in client onboarding, reporting, and stakeholder management roles. Proficiency in Microsoft Excel and other relevant software applications. Experience with dashboard and data visualization tools. Experience in creating intuitive and visually appealing dashboards is essential. Strong analytical skills and attention to detail. Excellent interpersonal and communication skills. Knowledge of BI tools such as Power BI and Tableau is a plus. Basic understanding of energy management and sustainability principles. Assets technical knowledge will be considered an advantage.
You will be responsible for handling customers, ensuring customer satisfaction, executing projects, and resolving issues in a timely manner. Additionally, you will be required to adhere to service level agreements and work towards upscaling existing customers. Your main responsibilities will include planning for installations and service, ensuring quality work in installations and services, minimizing bench time, and utilizing bench time for other productive tasks that contribute to the company's revenue and image. Proper coordination with clients and maintaining regular communication with existing customers to keep them engaged throughout the year will also be essential. You will need to conduct regular visits to customers, take proactive actions to ensure trouble-free operation of the platform, and aim for positive feedback from customers to maintain high CSAT/NPS scores. Identifying opportunities for revenue growth within existing customers, increasing nodes, and monitoring competitors on the site to provide feedback to the product team will also be part of your responsibilities. As a Specialist Field Operations, you will be expected to take ownership of existing customers, actively engage in actions to drive successful outcomes, conduct regular meetings with customers to ensure smooth platform operation, and provide regular reports on platform health and issue resolutions. Furthermore, you will be required to collaborate with customers to address their pain points, identify product gaps, monitor market trends and competition, and provide inputs to the product team and management. To qualify for this role, you should have 5-7 years of relevant experience, knowledge of data communication systems/processes and IoT gateways, a basic understanding of Energy Management/industrial processes/utility systems, familiarity with software platforms/BMS/Cloud architecture, and expertise in communication networking and establishing connectivity with various gateways, BMS, and other platforms.,
We are seeking a highly organized and detail-oriented individual to join our team as a Specialist – Field Operations. Role Purpose : Handling the customers Ensure customer satisfaction Execution of projects and issue resolution Adhering to service SLA and resolutions on time Upscaling of existing customers Responsibilities: Planning for installations and service Ensure quality work in installation and service Ensuring minimum bench time Use the bench time for other productive work which will improve the company revenue and image Proper coordination with the clients To be in regular touch with the existing customers and ensure they are kept excited throughout the year -Ensure regular visit all the customers as may be required, even without complaints / service requirements -Proactive actions to ensure trouble free operation of the platform, sending reports in identified cases, information to customers in case of down time etc. -Ensure positive feed back from the customers, 90% of the customers should rate Ecolibrium high in the CSAT / NPS scores -Identification of asset CBMs and Use Cases in existing customers to increase the revenue -Identify additional opportunities for increase in nodes -Identify competitors on the site and inform to the product team CBM, NZC, Sustainability etc. in existing customers to enhance the revenue Develop a strong bond with the different teams of the company like supply chain, sales, product etc. to ensure Role Outline: Ownership of the existing customers and get involved in all actions to bring everything to logical conclusions Regular meetings with the customers to ascertain smooth operation of the platform Regular reports to customers, as many as possible, on the health of the platform as well as reasons for issues Discussions with customers to understand their pain points so that solutions can be designed Identify the product gaps and report to product teams so that additional revenue generation possible by plugging the gaps Keep a watch on the market and competition so that inputs can be given to the product team and management on market developments Qualification: Experience of 5 - 7 years Have knowledge of data communication systems / processes and IoT gateways Have basic understanding of Energy Management / industrial processes / utility systems Have knowledge of software platforms / BMS / Cloud architecture Have knowledge of communication networking, establishing connectivity with various gateways, BMS, other platforms etc. Job Types: Full-time, Permanent Pay: ₹193,167.24 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Experience: Field service: 5 years (Preferred) Location: Pune, Maharashtra (Preferred) Work Location: In person
We are seeking a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. In this role, you will be responsible for efficiently onboarding clients onto the SmartSense platform, creating interactive dashboards & customized reports, and ensuring relevant stakeholders/client satisfaction through effective communication and support. Responsibilities: Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementation. Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals. Identify upselling and cross-selling opportunities to expand customer use of the company’s products and services. Oversee the customer lifecycle management and identify areas for optimization. Conduct customer onboarding sessions to ensure successful product adoption. Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions. Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage. Assist in the development of customer success playbooks and resources. Serve as the liaison between customers and internal teams, such as product development, sales, and support. Manage customer escalations and ensure issues are resolved quickly and effectively. Qualifications and Skills required: A minimum of a bachelor’s degree in a relevant field is a must for this role. Interest and Experience in client onboarding, reporting, and stakeholder management roles. Proficiency in Microsoft Excel and other relevant software applications. Experience with dashboard and data visualization tools. Experience in creating intuitive and visually appealing dashboards is essential. Strong analytical skills and attention to detail. Excellent interpersonal and communication skills. Knowledge of BI tools such as Power BI and Tableau is a plus. Basic understanding of energy management and sustainability principles. Assets technical knowledge will be considered an advantage.
We are seeking a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. In this role, you will be responsible for efficiently onboarding clients onto the SmartSense platform, creating interactive dashboards & customized reports, and ensuring relevant stakeholders/client satisfaction through effective communication and support. Responsibilities: Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementation. Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals. Identify upselling and cross-selling opportunities to expand customer use of the companys products and services. Oversee the customer lifecycle management and identify areas for optimization. Conduct customer onboarding sessions to ensure successful product adoption. Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions. Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage. Assist in the development of customer success playbooks and resources. Serve as the liaison between customers and internal teams, such as product development, sales, and support. Manage customer escalations and ensure issues are resolved quickly and effectively. Qualifications and Skills required: A minimum of a bachelors degree in a relevant field is a must for this role. Interest and Experience in client onboarding, reporting, and stakeholder management roles. Proficiency in Microsoft Excel and other relevant software applications. Experience with dashboard and data visualization tools. Experience in creating intuitive and visually appealing dashboards is essential. Strong analytical skills and attention to detail. Excellent interpersonal and communication skills. Knowledge of BI tools such as Power BI and Tableau is a plus. Basic understanding of energy management and sustainability principles. Assets technical knowledge will be considered an advantage. Show more Show less
We are seeking a highly organized and detail-oriented individual to join our team as a Specialist – Field Operations. Role Purpose : Handling the customers Ensure customer satisfaction Execution of projects and issue resolution Adhering to service SLA and resolutions on time Upscaling of existing customers Responsibilities: Planning for installations and service Ensure quality work in installation and service Ensuring minimum bench time Use the bench time for other productive work which will improve the company revenue and image Proper coordination with the clients To be in regular touch with the existing customers and ensure they are kept excited throughout the year -Ensure regular visit all the customers as may be required, even without complaints / service requirements -Proactive actions to ensure trouble free operation of the platform, sending reports in identified cases, information to customers in case of down time etc. -Ensure positive feed back from the customers, 90% of the customers should rate Ecolibrium high in the CSAT / NPS scores -Identification of asset CBMs and Use Cases in existing customers to increase the revenue -Identify additional opportunities for increase in nodes -Identify competitors on the site and inform to the product team CBM, NZC, Sustainability etc. in existing customers to enhance the revenue Develop a strong bond with the different teams of the company like supply chain, sales, product etc. to ensure Role Outline: Ownership of the existing customers and get involved in all actions to bring everything to logical conclusions Regular meetings with the customers to ascertain smooth operation of the platform Regular reports to customers, as many as possible, on the health of the platform as well as reasons for issues Discussions with customers to understand their pain points so that solutions can be designed Identify the product gaps and report to product teams so that additional revenue generation possible by plugging the gaps Keep a watch on the market and competition so that inputs can be given to the product team and management on market developments Qualification: Experience of 5 - 7 years Have knowledge of data communication systems / processes and IoT gateways Have basic understanding of Energy Management / industrial processes / utility systems Have knowledge of software platforms / BMS / Cloud architecture Have knowledge of communication networking, establishing connectivity with various gateways, BMS, other platforms etc. Job Types: Full-time, Permanent Pay: ₹193,167.24 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Experience: Field service: 5 years (Preferred) Location: Bengaluru, Karnataka (Preferred) Work Location: In person
We are seeking a highly organized and detail-oriented individual to join our team as a Specialist – Field Operations. Role Purpose : Handling the customers Ensure customer satisfaction Execution of projects and issue resolution Adhering to service SLA and resolutions on time Upscaling of existing customers Responsibilities: Planning for installations and service Ensure quality work in installation and service Ensuring minimum bench time Use the bench time for other productive work which will improve the company revenue and image Proper coordination with the clients To be in regular touch with the existing customers and ensure they are kept excited throughout the year -Ensure regular visit all the customers as may be required, even without complaints / service requirements -Proactive actions to ensure trouble free operation of the platform, sending reports in identified cases, information to customers in case of down time etc. -Ensure positive feed back from the customers, 90% of the customers should rate Ecolibrium high in the CSAT / NPS scores -Identification of asset CBMs and Use Cases in existing customers to increase the revenue -Identify additional opportunities for increase in nodes -Identify competitors on the site and inform to the product team CBM, NZC, Sustainability etc. in existing customers to enhance the revenue Develop a strong bond with the different teams of the company like supply chain, sales, product etc. to ensure Role Outline: Ownership of the existing customers and get involved in all actions to bring everything to logical conclusions Regular meetings with the customers to ascertain smooth operation of the platform Regular reports to customers, as many as possible, on the health of the platform as well as reasons for issues Discussions with customers to understand their pain points so that solutions can be designed Identify the product gaps and report to product teams so that additional revenue generation possible by plugging the gaps Keep a watch on the market and competition so that inputs can be given to the product team and management on market developments Qualification: Experience of 5 - 7 years Have knowledge of data communication systems / processes and IoT gateways Have basic understanding of Energy Management / industrial processes / utility systems Have knowledge of software platforms / BMS / Cloud architecture Have knowledge of communication networking, establishing connectivity with various gateways, BMS, other platforms etc. Job Types: Full-time, Permanent Pay: ₹193,167.24 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Experience: Field service: 5 years (Preferred) Location: Chennai, Tamil Nadu (Preferred) Work Location: In person