Key Responsibilities Providing L1 support to customers across the globe Proper coordination with the clients for support beyond L1 To be in regular touch with the existing customers and ensure they are kept excited throughout the year Ensure positive feedback from the customers. Develop a strong bond with the different teams of the company like supply chain, sales, product etc. and proactively report various issues / problems being encountered by the customers Sharpen knowledge of the platform, technologies, use cases and CBM, other company offerings so as to promote the new offers to customers while providing L1 support Show more Show less

We are seeking a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. In this role, you will be responsible for efficiently onboarding clients onto the SmartSense platform, creating interactive dashboards & customized reports, and ensuring relevant stakeholders/client satisfaction through effective communication and support. Responsibilities: Onboard new clients onto the SmartSense platform in accordance with the requirements outlined in scope documents. Ensure seamless transition and setup for clients, addressing any concerns or issues promptly. Develop customized dashboard and Excel reports tailored to meet the specific needs of clients. Ensure accuracy and clarity in reporting to facilitate informed decision-making. Collaborate with internal stakeholders and clients to understand their requirements effectively. Deliver solutions and services that align with stakeholder expectations and project objectives. Demonstrate excellent communication skills, both written and verbal, to effectively interact with clients and internal teams. Providing training to the clients on the functionalities and features of the SmartSense platform. Proactively identify opportunities for improvement in the overall onboarding process. Provide constructive feedback and suggestions to the product and development teams for enhancements and optimizations. Qualifications and Skills required: A minimum of a bachelor’s degree in a relevant field is a must for this role. Interest and Experience in client onboarding, reporting, and stakeholder management roles. Proficiency in Microsoft Excel and other relevant software applications. Experience with dashboard and data visualization tools. Experience in creating intuitive and visually appealing dashboards is essential. Strong analytical skills and attention to detail. Excellent interpersonal and communication skills. Knowledge of BI tools such as Power BI and Tableau is a plus. Basic understanding of energy management and sustainability principles. Assets technical knowledge will be considered an advantage.

We are looking for a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. Your main responsibility will be efficiently onboarding clients onto the SmartSense platform, creating interactive dashboards & customized reports, and ensuring client satisfaction through effective communication and support. As a Client Onboarding Intern, you will onboard new clients onto the SmartSense platform according to scope documents, ensuring a smooth transition and setup while addressing any concerns promptly. You will develop customized dashboards and Excel reports tailored to meet clients" specific needs, ensuring accuracy and clarity for informed decision-making. Collaboration with internal stakeholders and clients to understand their requirements effectively is crucial to deliver solutions that align with stakeholder expectations and project objectives. Your role will also involve demonstrating excellent communication skills, both written and verbal, to interact effectively with clients and internal teams. Providing training to clients on the functionalities and features of the SmartSense platform and proactively identifying opportunities for process improvement will be key responsibilities. Additionally, you will provide constructive feedback and suggestions to the product and development teams for enhancements and optimizations. Qualifications and Skills required: - A minimum of a bachelor's degree in a relevant field is a must. - Interest and Experience in client onboarding, reporting, and stakeholder management roles. - Proficiency in Microsoft Excel and other relevant software applications. - Experience with dashboard and data visualization tools. - Experience in creating intuitive and visually appealing dashboards. - Strong analytical skills and attention to detail. - Excellent interpersonal and communication skills. - Knowledge of BI tools such as Power BI and Tableau is a plus. - Basic understanding of energy management and sustainability principles. - Assets technical knowledge will be considered an advantage.,

Ecolibrium is on a mission to help organizations achieve sustainable prosperity by harmonizing people, planet, and profit. Our innovative digital platform, SmartSense, empowers organizations to discover, improve, manage, and report their ESG performance. By leveraging IoT networks to capture complex data and translating it into actionable intelligence, we help optimize energy consumption, monitor assets, and drive direct savings to the bottom line. Join our team to tackle complex ESG challenges while enjoying personal growth, development, and recognition in a collaborative and open company culture. Key Responsibilities: Assist in executing marketing campaigns, coordinating with teams, and managing deliverables. Conduct market research to identify industry trends, competitor activities, and potential opportunities. Support lead generation efforts through data collection and segmentation. Manage marketing materials, social media content, and other promotional activities. Assist in prospecting efforts by identifying key decision-makers and roles within target organizations. Collaborate with the sales team to align research with sales goals and strategies. Research and build a comprehensive database of potential contacts, including email addresses and phone numbers. Qualifications & Skills: Currently pursuing or recently completed a degree in Marketing, Business Administration, or a related field. Strong research and analytical skills with keen attention to detail. Proficiency in Microsoft Office (Word, Excel, PowerPoint); familiarity with CRM tools like HubSpot or Salesforce is a plus. Excellent written and verbal communication skills. Ability to work both independently and collaboratively in a fast-paced environment. What We Offer: Hands-on experience in solving real-world ESG challenges. Opportunities for personal and professional growth within a supportive and dynamic team. Exposure to cutting-edge technology and sustainable business solutions. If youre passionate about sustainability, data-driven solutions, and innovative marketing, wed love to hear from you! Apply Now and join us in making a meaningful impact Show more Show less