Customer Success - Founding Team

Customer Success - Founding Team – B2B Enterprise Sales (2–3 Years Exp.)

Location: HSR Layout, Bangalore

Experience: 2 - 3 years in B2B outbound sales (Enterprise SaaS)

Compensation: ₹12-15 LPA (CTC)

About ContraVault AI

ContraVault AI is revolutionising how businesses manage tenders, contracts, and RFPs through cutting-edge AI. Our platform streamlines contract analysis, risk detection, clause negotiation, and decision-making for procurement and legal teams. With customers across sectors like infrastructure, manufacturing, and government contracting, we help clients win more bids, reduce risk, and drive ROI - especially in emerging markets like India.

Role Overview

We’re looking for a dynamic and proactive Customer Success Executive to manage and grow enterprise relationships, drive product adoption, and ensure clients unlock the full value of ContraVault AI. You will work at the intersection of client servicing, solutioning, and strategic account management, with a strong focus on post-sales engagement.

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Key Responsibilities

• Client Onboarding & Training: Lead onboarding sessions for enterprise customers, helping them understand ContraVault AI’s modules like RiskFinder, Go/No-Go Analyser, and AI Negotiator.

• Account Management: Serve as the single point of contact for customer success across assigned accounts.

• Usage & Retention: Drive product adoption by analysing usage metrics and implementing strategies to increase engagement and renewal rates.

• Upsell & Cross-Sell: Identify expansion opportunities within accounts and coordinate with the sales team on solution offerings.

• Client Support & Escalation: Resolve product-related queries and liaise with the product/tech teams for enhancements.

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Required Skills & Experience

• 2-3 years of experience in B2B SaaS, preferably in enterprise sales or customer success.

• Excellent communication and presentation skills - capable of engaging CXO-level stakeholders.

• Strong problem-solving and consultative selling approach.

• Familiarity with contract lifecycle, risk, or tendering domain (preferred but not mandatory)