Customer Success Executive

As a Customer Success Executive at Zenatix, you will play a crucial role in ensuring the success and satisfaction of clients. Your responsibilities will include on-boarding and training SPOCs for optimal use of Zenatix solutions, engaging with clients throughout project phases, ensuring timely communication, delivering promised results within communicated time frames, handling customer escalations, and ensuring customer satisfaction. Key Responsibilities: - Actively engage with clients throughout project phases - Ensure timely communication and delivery of promised results - Handle customer escalations and ensure customer satisfaction - Focus on achieving revenue targets and managing key customers - Build long-term relationships and identify upsell/cross-sell opportunities - Plan and execute projects, set milestones, manage risks, and coordinate with internal teams - Maintain project health by ensuring smooth functioning of deployed solutions, addressing issues promptly, and gathering feedback from customers - Advocate for customers" feedback within Zenatix and build trust and transparency with them Qualifications Required: - 1-2 years of relevant professional experience - Bachelor's degree in engineering (Master's preferred) - Excellent analytical, communication, presentation, and problem-solving skills - Ability and desire to work in a dynamic, fast-paced environment with minimal direction Zenatix is a leading provider of IoT-based automation and monitoring solutions with over 2000 deployments across 200+ cities in India. Recently acquired by Schneider Electric, Zenatix focuses on driving sustainability through IoT automation solutions for commercial buildings. The company delivers energy efficiency, temperature compliance, and asset management solutions to customers. As part of Schneider Electric, Zenatix operates independently, catering to small and mid-sized buildings globally. The company's wireless-first, mobile-first IoT technology is easy to deploy in various building sizes, promoting automation for controls and monitoring. The open office culture at Zenatix promotes collaboration, fun, and a sense of community among team members. The company values integrity, transparency, trust, meritocracy, and ownership as the cornerstones of its cultural values. Visit www.zenatix.com to learn more about the company and its innovative solutions.,