Customer Success Executive

Job Location : Gurugram Sector 48

Profile : Work from Office

Position : Customer Success Executive

Salary offered : INR 3.5-4L CTC

Job Description:

Customer Onboarding & Engagement

Ensure smooth onboarding of new clients by guiding them through product features and best practices, driving early adoption and long-term success.

Client Relationship Management

Maintain consistent communication with clients, proactively resolving queries and enhancing customer satisfaction through timely and personalized support.

Revenue Growth & Collections

Identify upsell and cross-sell opportunities aligned with client needs while ensuring timely revenue collection and rigorous follow-up on outstanding invoices.

Cross-Functional Collaboration & Feedback Management

Liaise with internal teams (sales, finance, support) to deliver seamless service, while capturing and reporting client feedback to drive continuous improvement.

Candidate Profile:

Experience & Relationship Management

1-2 years of experience in customer success, account management, or customer service, with hands-on involvement in payment collections and client retention.

Communication & Language Proficiency

Excellent verbal and written communication skills, with fluency in English and at least two South Indian languages for effective client interactions.

Negotiation & Problem Solving

Strong negotiation abilities, particularly in payment follow-ups, along with a proven track record of resolving customer issues with professionalism and efficiency.

Tools & Organizational Skills

Proficient in CRM platforms and MS Office (Excel, Word, PowerPoint), with strong attention to detail and effective time and task management capabilities.

Please go through the details and DM me your CV if interested to apply for the position. We will get back to you within 24-48 hours after reviewing the profile