Customer Success Executive

Experience: 0 – 2 Years Location: Infinity Tower, Opposite Railway Station, Surat Department: Customer Success /Sales /Support Employment Type: Full-time About the Role We are looking for a proactive and customer-focused Renewal Executive to manage client renewals, post-sales relationships, and ensure the smooth continuation of subscriptions or service contracts. The ideal candidate will have experience in account retention, upselling, and building long-term customer trust. Key Responsibilities Manage the renewal cycle of existing customers to ensure timely contract or subscription renewals. Build strong relationships with clients to understand their ongoing needs and ensure satisfaction with the product/service. Identify opportunities for upselling or cross-selling relevant plans or features. Collaborate with internal teams (Sales, Customer Success, Finance) to ensure seamless post-sales support and issue resolution. Maintain accurate records of renewal dates, follow-ups, and communication in CRM tools. Work closely with customers to reduce churn and increase renewal rates. Handle customer queries or complaints promptly to maintain a positive customer experience. Prepare and share renewal quotations or invoices and track payments. Provide periodic reports on renewal performance, pipeline, and retention metrics. Requirements Bachelor’s degree in Business Administration, Marketing, or a related field. 0 – 2 years of experience in renewal management, after-sales, account management, or customer success (preferably in SaaS or product-based companies). Strong communication, negotiation, and relationship-building skills. Ability to handle multiple client accounts and meet deadlines. Experience working with CRM tools (e.g., HubSpot, Zoho, Salesforce, etc.). Customer-centric mindset with a proactive approach to solving issues. Why Join Us Opportunity to work in a fast-growing SaaS/Product environment Performance-driven incentives and recognition Exposure to end-to-end customer lifecycle management