Customer Success Executive

Job Title:

Experience Require:

Working Time:

Location:

Industry:

Type:

Client Base:

Position Summary:

We seek a dedicated and detail-oriented Technical Support/Customer Success Specialist to join our team. The ideal candidate will play a critical role in ensuring customer satisfaction by assisting with the setup and maintenance of print eCommerce stores, configuring products and pricing, designing landing pages and website banners, managing data entry and template creation, and coordinating effectively with both team members and clients.

Key Responsibilities:

1. eCommerce Store Setup:

- Assist customers in setting up their online print stores.

- Setup eCommerce store as per client’s requirements, ensuring all features and functionalities are correctly implemented.

- Troubleshoot and resolve any technical issues that arise during the setup process.

2. Product Configuration and Pricing Setup:

- Configure products according to client specifications, including size, color, material options, and other customizations.

- Set up accurate pricing structures based on client requirements and market standards.

- Maintain and update product information and pricing as needed.

3. Landing Page and Website Banner Design and Setup:

- Design and implement engaging landing pages and website banners to enhance customer experience and drive conversions.

- Collaborate with clients to understand their branding and design preferences.

- Utilize design tools to create visually appealing and functional web elements.

4. Data Entry and Template Creation:

- Perform data entry tasks to ensure all client information is accurately recorded and maintained.

- Create and manage templates for various customer documents, ensuring consistency and accuracy.

- Regularly update and maintain the database with the latest information.

5. Team and Client Coordination:

- Serve as a liaison between clients and internal teams to ensure seamless communication and project execution.

- Coordinate with the sales, design, and internal teams to fulfill client requests and resolve issues.

- Provide regular updates to clients on project status and address any concerns promptly.

Qualifications:

- Bachelor’s degree in a relevant field or equivalent experience.

- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

- Exceptional organizational skills and attention to detail.

- Ability to multitask and prioritize tasks in a fast-paced environment.

Mandatory Skills:

• Fluent english is must.
• Experience with print industry eCommerce solutions.
• Knowledge of CRM software and ticketing systems.
• Experience in data analysis will be advantage.

Why Join Us:

• Opportunity to work in a dynamic and growing company.
• Collaborative and supportive team environment.
• Opportunities for professional growth and development.
• 5 days working.

Application Process:

Interested candidates can submit their resumes with other details to this job post directly.

We look forward to hearing from you!