Responsibilities: Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client. Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements. Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business. Guide new customers through the platform, ensuring they understand its features and can leverage it effectively. Actively collect and analyze feedback from clients to drive product improvements. Work closely with the sales, marketing, and product teams to enhance customer experience and product value. Regularly update the management on customer feedback, success stories, and areas of improvement. Qualifications: Bachelor’s degree or equivalent in Business, Marketing, or a related field. Excellent command over English, both written and spoken. Prior experience in customer support, especially in SaaS platforms, would be an advantage. Familiarity with CRM tools, email marketing software, and other related platforms. Ability to connect with customers, understand their needs, and communicate solutions effectively. Ability to quickly understand customer issues and guide them towards a solution. Company Perks: 5-day working (Mon – Fri), Enjoy work-life balance with flexible scheduling Collaborative and inclusive workplace culture Your voice matters; we value your feedback Continuous growth and development Competitive salary and holiday allowance Access to ongoing learning opportunities. A fast-moving, fun, and SaaS company made up of skillful team players An opportunity to work closely with a proven executive team, board, and serial entrepreneurs Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Surat - 395008, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you immediate joiner? Education: Bachelor's (Preferred) Experience: customer support : 1 year (Preferred) Location: Surat - 395008, Gujarat (Preferred) Work Location: In person
Responsibilities: Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client. Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements. Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business. Guide new customers through the platform, ensuring they understand its features and can leverage it effectively. Actively collect and analyze feedback from clients to drive product improvements. Work closely with the sales, marketing, and product teams to enhance customer experience and product value. Regularly update the management on customer feedback, success stories, and areas of improvement. Qualifications: Bachelor’s degree or equivalent in Business, Marketing, or a related field. Excellent command over English, both written and spoken. Prior experience in customer support, especially in SaaS platforms, would be an advantage. Familiarity with CRM tools, email marketing software, and other related platforms. Ability to connect with customers, understand their needs, and communicate solutions effectively. Ability to quickly understand customer issues and guide them towards a solution. Company Perks: Collaborative and inclusive workplace culture Your voice matters; we value your feedback Continuous growth and development Competitive salary and holiday allowance Access to ongoing learning opportunities. A fast-moving, fun, and SaaS company made up of skillful team players An opportunity to work closely with a proven executive team, board, and serial entrepreneurs Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹40,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Surat - 395008, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you immediate joiner? Education: Bachelor's (Preferred) Experience: customer support : 1 year (Preferred) Location: Surat - 395008, Gujarat (Preferred) Work Location: In person
Profile: Jr. Content Writer Experience: 0-1 year Location: Infinity tower, Lal darwaja, surat Working Days: 5 Days (Mon – Fri) Responsibilities: Research industry-related topics to develop a deep understanding of the SAAS landscape. Write clear, concise, and engaging content for our website, blog, social media, and other marketing channels. Collaborate with cross-functional teams, including marketing, product, and design, to create cohesive and compelling content. Proofread and edit content to ensure accuracy, consistency, and adherence to brand guidelines. Stay updated on industry trends and incorporate relevant insights into content creation. Assist in developing content strategies to drive brand awareness and lead generation. Qualifications: Bachelor’s degree in English, Journalism, Communications, or a related field. Strong written and verbal communication skills. Passion for technology and a willingness to learn about SAAS products and services. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and commitment to producing high-quality content. Familiarity with SEO best practices is a plus. Company Perks 5-day working (Mon – Fri), Enjoy work-life balance with flexible scheduling Collaborative and inclusive workplace culture Your voice matters; we value your feedback Continuous growth and development Competitive salary and holiday allowance Access to ongoing learning opportunities. A fast-moving, fun, and SaaS company made up of skillful team players Equity options so you can share in the success of the company An opportunity to work closely with a proven executive team, board, and serial entrepreneurs About Upmetrics: Upmetrics is a cutting-edge business planning platform, that empowers entrepreneurs with robust tools to craft comprehensive plans. Our suite encompasses financial projection, idea validation, and dynamic planning, turning entrepreneurial visions into strategic blueprints. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Ability to commute/relocate: Infinity Tower, Lal Darwaja, Surat - 395003, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: Content writing: 2 years (Preferred) Work Location: In person
Responsibilities: Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client. Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements. Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business. Guide new customers through the platform, ensuring they understand its features and can leverage it effectively. Actively collect and analyze feedback from clients to drive product improvements. Work closely with the sales, marketing, and product teams to enhance customer experience and product value. Regularly update the management on customer feedback, success stories, and areas of improvement. Qualifications: Bachelor’s degree or equivalent in Business, Marketing, or a related field. Excellent command over English, both written and spoken. Prior experience in customer support, especially in SaaS platforms, would be an advantage. Familiarity with CRM tools, email marketing software, and other related platforms. Ability to connect with customers, understand their needs, and communicate solutions effectively. Ability to quickly understand customer issues and guide them towards a solution. Company Perks: Collaborative and inclusive workplace culture Your voice matters; we value your feedback Continuous growth and development Competitive salary and holiday allowance Access to ongoing learning opportunities. A fast-moving, fun, and SaaS company made up of skillful team players An opportunity to work closely with a proven executive team, board, and serial entrepreneurs Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹40,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Surat - 395008, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you immediate joiner? Education: Bachelor's (Preferred) Experience: customer support : 1 year (Preferred) Location: Surat - 395008, Gujarat (Preferred) Work Location: In person
Profile: Jr. Content Writer Experience: 0-1 year Location: Infinity tower, Lal darwaja, surat Working Days: 5 Days (Mon – Fri) Responsibilities: Research industry-related topics to develop a deep understanding of the SAAS landscape. Write clear, concise, and engaging content for our website, blog, social media, and other marketing channels. Collaborate with cross-functional teams, including marketing, product, and design, to create cohesive and compelling content. Proofread and edit content to ensure accuracy, consistency, and adherence to brand guidelines. Stay updated on industry trends and incorporate relevant insights into content creation. Assist in developing content strategies to drive brand awareness and lead generation. Qualifications: Bachelor’s degree in English, Journalism, Communications, or a related field. Strong written and verbal communication skills. Passion for technology and a willingness to learn about SAAS products and services. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and commitment to producing high-quality content. Familiarity with SEO best practices is a plus. Company Perks 5-day working (Mon – Fri), Enjoy work-life balance with flexible scheduling Collaborative and inclusive workplace culture Your voice matters; we value your feedback Continuous growth and development Competitive salary and holiday allowance Access to ongoing learning opportunities. A fast-moving, fun, and SaaS company made up of skillful team players Equity options so you can share in the success of the company An opportunity to work closely with a proven executive team, board, and serial entrepreneurs About Upmetrics: Upmetrics is a cutting-edge business planning platform, that empowers entrepreneurs with robust tools to craft comprehensive plans. Our suite encompasses financial projection, idea validation, and dynamic planning, turning entrepreneurial visions into strategic blueprints. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Ability to commute/relocate: Infinity Tower, Lal Darwaja, Surat - 395003, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: Content writing: 2 years (Preferred) Work Location: In person