Responsibilities: Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client. Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements. Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business. Guide new customers through the platform, ensuring they understand its features and can leverage it effectively. Actively collect and analyze feedback from clients to drive product improvements. Work closely with the sales, marketing, and product teams to enhance customer experience and product value. Regularly update the management on customer feedback, success stories, and areas of improvement. Qualifications: Bachelor’s degree or equivalent in Business, Marketing, or a related field. Excellent command over English, both written and spoken. Prior experience in customer support, especially in SaaS platforms, would be an advantage. Familiarity with CRM tools, email marketing software, and other related platforms. Ability to connect with customers, understand their needs, and communicate solutions effectively. Ability to quickly understand customer issues and guide them towards a solution. Company Perks: 5-day working (Mon – Fri), Enjoy work-life balance with flexible scheduling Collaborative and inclusive workplace culture Your voice matters; we value your feedback Continuous growth and development Competitive salary and holiday allowance Access to ongoing learning opportunities. A fast-moving, fun, and SaaS company made up of skillful team players An opportunity to work closely with a proven executive team, board, and serial entrepreneurs Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Surat - 395008, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you immediate joiner? Education: Bachelor's (Preferred) Experience: customer support : 1 year (Preferred) Location: Surat - 395008, Gujarat (Preferred) Work Location: In person
Responsibilities: Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client. Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements. Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business. Guide new customers through the platform, ensuring they understand its features and can leverage it effectively. Actively collect and analyze feedback from clients to drive product improvements. Work closely with the sales, marketing, and product teams to enhance customer experience and product value. Regularly update the management on customer feedback, success stories, and areas of improvement. Qualifications: Bachelor’s degree or equivalent in Business, Marketing, or a related field. Excellent command over English, both written and spoken. Prior experience in customer support, especially in SaaS platforms, would be an advantage. Familiarity with CRM tools, email marketing software, and other related platforms. Ability to connect with customers, understand their needs, and communicate solutions effectively. Ability to quickly understand customer issues and guide them towards a solution. Company Perks: Collaborative and inclusive workplace culture Your voice matters; we value your feedback Continuous growth and development Competitive salary and holiday allowance Access to ongoing learning opportunities. A fast-moving, fun, and SaaS company made up of skillful team players An opportunity to work closely with a proven executive team, board, and serial entrepreneurs Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹40,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Surat - 395008, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you immediate joiner? Education: Bachelor's (Preferred) Experience: customer support : 1 year (Preferred) Location: Surat - 395008, Gujarat (Preferred) Work Location: In person
Profile: Jr. Content Writer Experience: 0-1 year Location: Infinity tower, Lal darwaja, surat Working Days: 5 Days (Mon – Fri) Responsibilities: Research industry-related topics to develop a deep understanding of the SAAS landscape. Write clear, concise, and engaging content for our website, blog, social media, and other marketing channels. Collaborate with cross-functional teams, including marketing, product, and design, to create cohesive and compelling content. Proofread and edit content to ensure accuracy, consistency, and adherence to brand guidelines. Stay updated on industry trends and incorporate relevant insights into content creation. Assist in developing content strategies to drive brand awareness and lead generation. Qualifications: Bachelor’s degree in English, Journalism, Communications, or a related field. Strong written and verbal communication skills. Passion for technology and a willingness to learn about SAAS products and services. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and commitment to producing high-quality content. Familiarity with SEO best practices is a plus. Company Perks 5-day working (Mon – Fri), Enjoy work-life balance with flexible scheduling Collaborative and inclusive workplace culture Your voice matters; we value your feedback Continuous growth and development Competitive salary and holiday allowance Access to ongoing learning opportunities. A fast-moving, fun, and SaaS company made up of skillful team players Equity options so you can share in the success of the company An opportunity to work closely with a proven executive team, board, and serial entrepreneurs About Upmetrics: Upmetrics is a cutting-edge business planning platform, that empowers entrepreneurs with robust tools to craft comprehensive plans. Our suite encompasses financial projection, idea validation, and dynamic planning, turning entrepreneurial visions into strategic blueprints. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Ability to commute/relocate: Infinity Tower, Lal Darwaja, Surat - 395003, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: Content writing: 2 years (Preferred) Work Location: In person
Key Responsibilities: Plan and execute monthly social media calendars for Instagram, LinkedIn, YouTube, and X (Twitter). Develop and manage video-first content — ideate, script, and edit short-form videos (Reels, Shorts, LinkedIn clips). Apply understanding of platform algorithms to improve reach, engagement, and watch time. Repurpose long-form content (webinars, demos, podcasts) into short, engaging videos. Track and analyze performance metrics, including video retention and audience growth. Collaborate with design, content, and product teams to create visuals and storytelling that align with brand goals. Experiment with new formats, trends, and editing styles suited for SaaS storytelling. Manage community engagement — respond to comments, DMs, and mentions. Maintain brand voice and visual consistency across all platforms. Stay updated on SaaS and social media trends to identify growth opportunities. Skills & Requirements 1–3 years of experience managing or assisting social media for a brand or agency. Strong understanding of how social media algorithms and content discovery work. Basic video editing and familiarity with tools like CapCut, Premiere Pro, or similar. Knowledge of social media planning tools (Notion, Trello, Buffer, etc.). Ability to identify what makes content perform (hooks, pacing, captions, timing). Creative sense for visual storytelling, short-form content, and trend adaptation. Analytical mindset; comfortable interpreting insights from native and third-party analytics. Curiosity for SaaS products, B2B audiences, and content-driven growth. Excellent communication and collaboration skills. What you’ll get: Exposure to full-funnel SaaS marketing. Creative freedom with measurable impact. A chance to experiment, learn, and grow with a global audience. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Surat - 395008, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Social media marketing: 1 year (Preferred) Work Location: In person
We are looking for a skilled MERN Stack Developer to join our team. The ideal candidate will have experience building scalable web applications using the MERN stack (MongoDB, Express.js, React.js, and Node.js) and will be responsible for developing and maintaining the backend and frontend components of our web applications. Responsibilities: Developing and maintaining web applications using the MERN stack Designing and implementing RESTful APIs Developing and integrating various third-party APIs Collaborating with the team to ensure high-quality code and software design Ensuring the responsiveness of applications Troubleshooting and debugging issues Developing and maintaining documentation of application code and features Participating in code review and contributing to continuous integration and deployment (CI/CD) pipelines Keeping up-to-date with emerging trends and technologies in web development and the MEAN stack ecosystem. Requirements: Proven experience as a MERN Stack Developer or similar role Strong proficiency in JavaScript, MongoDB, Express.js, React.js, and Node.js Experience with front-end technologies such as HTML, CSS, and JavaScript Experience working with RESTful APIs and integrating third-party APIs Experience with Agile/Scrum methodologies and Git-based version control Understanding of DevOps principles and experience with CI/CD tools. Strong problem-solving skills and attention to detail Excellent communication and collaboration skills Bachelor's degree in Computer Science, Software Engineering, or a related field (preferred) Company Perks 5-day working (Mon – Fri), Enjoy work-life balance with flexible scheduling Collaborative and inclusive workplace culture Your voice matters; we value your feedback Continuous growth and development Competitive salary and holiday allowance Access to ongoing learning opportunities. A fast-moving, fun, and SaaS company made up of skillful team players Equity options so you can share in the success of the company An opportunity to work closely with a proven executive team, board, and serial entrepreneurs About Upmetrics: Upmetrics is a cutting-edge business planning platform, that empowers entrepreneurs with robust tools to craft comprehensive plans. Our suite encompasses financial projection, idea validation, and dynamic planning, turning entrepreneurial visions into strategic blueprints. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹80,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Surat - 395008, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Software development: 1 year (Preferred)
Profile: SEO Executive Experience - 1-3 years Location - Infinity tower, Lal darwaja, Surat station Working Days: 5 Days (Mon – Fri) Responsibilities: Develop and implement effective link-building strategies, including guest posting. Conduct comprehensive competitor analysis to identify new link-building and promotional opportunities. Develop and implement an optimized anchor text for both internal and external links. Recommend changes to website architecture, content, internal & external linking, and other factors to improve SEO positions for target keywords. Work with editorial and marketing teams to drive SEO in content creation. Publish blogs and web pages, Optimizing the content for on-page activities. Proficient in R&D to keep the website in line with Google Algorithms and Industry Trends. Creativity in generating new ideas to increase organic reach and traffic. Performing ongoing keyword research including discovery and expansion of keyword opportunities. Researching and implementing content recommendations for organic SEO success. Qualifications: 1+ Years Experience in Search Engine Optimization (SEO). Extensive experience in off-page and technical SEO. In-depth experience with website analytics tools (e.g,SEMrush, Ahrefs, Google Analytics, Google Search Console, etc.). Basic knowledge of HTML, CSS, and JavaScript development and constraints. Knowledge of WordPress and Elementor is a plus. Why join us: 5-day working (Mon – Fri), Enjoy work-life balance with flexible scheduling Collaborative and inclusive workplace culture Your voice matters; we value your feedback Continuous growth and development Competitive salary and holiday allowance Access to ongoing learning opportunities. A fast-moving, fun, and SaaS company made up of skillful team players Equity options so you can share in the success of the company An opportunity to work closely with a proven executive team, board, and serial entrepreneurs About Upmetrics: Upmetrics is an online business plan software, It helps customers to make their business planning process easy and effective. We are a product-led company that believes in growth culture, equal opportunity, and value diversity. As we accelerate our growth, your career and opportunities will grow as well making it an exciting time to join Upmetrics. Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Ability to commute/relocate: Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: SEO Executive: 1 year (Preferred) Work Location: In person