Customer Support Executive (CSE)

Responsibilities:

• Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client.
• Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements.
• Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business.
• Guide new customers through the platform, ensuring they understand its features and can leverage it effectively.
• Actively collect and analyze feedback from clients to drive product improvements.
• Work closely with the sales, marketing, and product teams to enhance customer experience and product value.
• Regularly update the management on customer feedback, success stories, and areas of improvement.

Qualifications:

• Bachelor’s degree or equivalent in Business, Marketing, or a related field.
• Excellent command over English, both written and spoken.
• Prior experience in customer support, especially in SaaS platforms, would be an advantage.
• Familiarity with CRM tools, email marketing software, and other related platforms.
• Ability to connect with customers, understand their needs, and communicate solutions effectively.
• Ability to quickly understand customer issues and guide them towards a solution.

Company Perks:

• Collaborative and inclusive workplace culture
• Your voice matters; we value your feedback
• Continuous growth and development
• Competitive salary and holiday allowance
• Access to ongoing learning opportunities.
• A fast-moving, fun, and SaaS company made up of skillful team players
• An opportunity to work closely with a proven executive team, board, and serial entrepreneurs

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

• Paid sick time

Ability to commute/relocate:

• Surat - 395008, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you immediate joiner?

Education:

• Bachelor's (Preferred)

Experience:

• customer support : 1 year (Preferred)

Location:

• Surat - 395008, Gujarat (Preferred)

Work Location: In person