Customer Support Executive (CSE)

This position is open to Mumbai-based candidates only.

Company Website: www.uniinvoice.co.in

We are seeking a proactive and customer-focused Technical Customer Support Executive to join our team. The successful candidate will be responsible for providing excellent customer service and support through phone calls and messaging platforms. This role requires an individual with strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Handle Customer Inquiries: Respond to customer queries via phone calls and messaging platforms in a timely and professional manner.
• Resolve Issues: Diagnose and troubleshoot customer issues, providing accurate and complete information to resolve problems efficiently.
• Follow-up on Open Cases: Monitor and follow up on unresolved customer issues to ensure timely resolution.
• Record Keeping: Maintain detailed records of customer interactions, issues, and resolutions for future reference.
• Customer Feedback: Collect and document customer feedback, providing actionable insights to the team for improving services and products.
• Escalate Complex Cases: Identify and escalate cases that require higher-level support or attention from other departments.
• Educate Customers: Provide customers with relevant product or service information and guide them on how to use our services effectively.
• Adhere to Policies: Follow company procedures, policies, and standards in dealing with customer inquiries and complaints.
• Work with Cross-Functional Teams: Collaborate with other teams such as technical support, sales, and operations to ensure seamless service delivery.

Qualifications and Skills:

• Education: Bachelor’s degree or equivalent experience in customer service or related fields.
• Experience: Previous experience in customer support or call center roles is preferred.
• Communication: Excellent verbal and written communication skills, with a strong command of English .
• Problem-Solving: Ability to listen actively, analyze customer issues, and offer solutions quickly and efficiently.
• Technical Skills: Comfortable with using messaging platforms, CRM software, and other customer service tools.
• Multitasking: Ability to handle multiple customer interactions across various platforms simultaneously.
• Patience and Empathy: Ability to remain patient and empathetic when dealing with challenging customers or situations.
• Time Management: Strong organizational skills with the ability to manage time effectively and prioritize tasks.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)

Language:

• English (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person