Customer Success Executive

Mentoring and guiding students throughout their MBA preparation journey.

Ensuring smooth and effective use of our learning portals, mocks and products.

Resolving technical queries quickly to keep students focused and confident.

Boosting engagement by improving student satisfaction and live class participation.

Acting as a trusted link between students and internal teams to ensure seamless communication.

Hosting feedback calls and mentorships session that makes student feel supported and heard.

Collecting success stories, reviews, and results to celebrate achievements and fuel ongoing improvements.

KRA:-

A strong academic background and experience in customer facing roles.

Clear, confident communication and a proactive , problem- solving mindset.

Familiarity with CRM or support tools and the ability to manage multiple student interactions.

A passion for mentorship and a genuine desire to help student succeed.

Females required for the role with atleast of 1 year of experience into customer support or related field.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Fixed shift

Work Location: In person